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How on earth did I miss these people the Now-Defunct Tea Shoppe??
But here they are. And thank goodness I am still on training, which means I have a very experienced person standing beside me.
1) SC#1 comes up to my till with a couple of chocolate items and half a dozen boxes of kleenex tissues. Now, [Store Brand] and [No Name] brand are both on for 69 cents per box. However, SC has one [Store Brand] and FIVE [Name Brand] boxes. She watches me ring them in.
SC#1: "Wait, the Kleenex are on sale at 69 cents a box."
Trainer: "Ma'am, it's only [Store Brand] and [No Name] that are on for that price."
SC#1 argues, of course. I can't remember whether she saw a sign indicating that [Name Brand] was on sale or found boxes of [Name Brand] in the same bin as [Store Brand]. Whichever it was, she is absolutely certain that [Name Brand] is also on sale at this fabulous price. Trainer gets the flyer and points to the ad, which clearly does not feature [Name Brand] tissue on at 69 cents a box ... only [No Name] and [Store Brand].
There was also some dispute over some of her chocolate items, but to be honest I can't remember the details ...
The end result, however, was that she announced she no longer wanted anything and flounced out. On the bright side, I got to learn how to void out a multi-item order.
2) SC#2 comes up with only one item: a phone card (or something similar; I'd never seen this particular item before). I ring it in. The amount of money on the card was $5.00; the final total was $5.65.
SC#2: "Wait, why is it $5.65?"
Trainer: "That's the tax, sir."
SC#2: "There's no tax on these!"
Trainer: "Yes, sir, there is."
Now seriously, buddy, this is Canada. There is tax on EVERYTHING (well, except food ... but don't say that too loudly ...) The flip side is our lovely single-payer health coverage and yada yada yada, but THIS IS CANADA AND THERE IS TAX.
SC#2 announces he no longer wants the card and stalks out.
At least I now work for a store where staff does not hesitate to tell the customer that they are WRONG. Politely, of course, but still ....
On the lighter side, there was the young guy who wanted to return eight boxes of chocolates (which had been on sale and thus were FINAL sale). He'd bought them for his mom, who ran a small flower shop, thinking she could offer chocolates to her customers ... but there was no way she'd get through 8 boxes before the expiry date hit. (Don't ask why she didn't just keep one or two.)
This called for managerial input; manager told the guy she'd refund this time but generally we don't refund "Final Sale" items even with a receipt.
The guy wasn't sucky about it at all. This was more one of those things where you think, "Did you not wonder WHY those chocolates were at such a reduced price??"
And I will neither confirm nor deny the rumour that I bought one of those boxes on my way out of the store at the end of my shift.
But here they are. And thank goodness I am still on training, which means I have a very experienced person standing beside me.
1) SC#1 comes up to my till with a couple of chocolate items and half a dozen boxes of kleenex tissues. Now, [Store Brand] and [No Name] brand are both on for 69 cents per box. However, SC has one [Store Brand] and FIVE [Name Brand] boxes. She watches me ring them in.
SC#1: "Wait, the Kleenex are on sale at 69 cents a box."
Trainer: "Ma'am, it's only [Store Brand] and [No Name] that are on for that price."
SC#1 argues, of course. I can't remember whether she saw a sign indicating that [Name Brand] was on sale or found boxes of [Name Brand] in the same bin as [Store Brand]. Whichever it was, she is absolutely certain that [Name Brand] is also on sale at this fabulous price. Trainer gets the flyer and points to the ad, which clearly does not feature [Name Brand] tissue on at 69 cents a box ... only [No Name] and [Store Brand].
There was also some dispute over some of her chocolate items, but to be honest I can't remember the details ...
The end result, however, was that she announced she no longer wanted anything and flounced out. On the bright side, I got to learn how to void out a multi-item order.
2) SC#2 comes up with only one item: a phone card (or something similar; I'd never seen this particular item before). I ring it in. The amount of money on the card was $5.00; the final total was $5.65.
SC#2: "Wait, why is it $5.65?"
Trainer: "That's the tax, sir."
SC#2: "There's no tax on these!"
Trainer: "Yes, sir, there is."
Now seriously, buddy, this is Canada. There is tax on EVERYTHING (well, except food ... but don't say that too loudly ...) The flip side is our lovely single-payer health coverage and yada yada yada, but THIS IS CANADA AND THERE IS TAX.
SC#2 announces he no longer wants the card and stalks out.
At least I now work for a store where staff does not hesitate to tell the customer that they are WRONG. Politely, of course, but still ....
On the lighter side, there was the young guy who wanted to return eight boxes of chocolates (which had been on sale and thus were FINAL sale). He'd bought them for his mom, who ran a small flower shop, thinking she could offer chocolates to her customers ... but there was no way she'd get through 8 boxes before the expiry date hit. (Don't ask why she didn't just keep one or two.)
This called for managerial input; manager told the guy she'd refund this time but generally we don't refund "Final Sale" items even with a receipt.
The guy wasn't sucky about it at all. This was more one of those things where you think, "Did you not wonder WHY those chocolates were at such a reduced price??"
And I will neither confirm nor deny the rumour that I bought one of those boxes on my way out of the store at the end of my shift.
You showed me. How dare my management go by the company guidelines just so you can buy 48 bottles of detergent.
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