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First, I should say we are not allowed to do price checks at the registers. I forget what the reason is, but we do have those little doodads all over the store (with large signs hanging over them) for customers to check the prices of items.
Most are on large vertical beams that basically hold up the ceiling, so of course they are totally invisible ...
SC comes up to my register with four items, including a sparkly pink pair of tweezers. They ring up at $9.99.
SC: "Those are supposed to be $7.99. That's what the sign said."
Me: "Okay, let's just check." I page "merchandising" (e.g. anybody who's on the floor as opposed to a register) to come to the front, and one girl does. I explain the issue and she goes back to check.
CW returns and says: "No, ma'am, these are $9.99. They are priced right."
SC doesn't agree. In fact, she doesn't agree so strongly that she goes back to where she got them, dragging CW with her, to explain why they should be $7.99. I void the item out and suspend the sale and move on to other customers.
Eventually SC comes back with a different pair of tweezers. I ring them in. They ring in at $9.99. SC gets indignant.
"But she [CW, I guess] TOLD me these are $7.99!"
Again I page "merchandising" and again somebody comes up to check.
Again, SC goes back to the display area with CW. Again I void out the item and suspend the sale, and move on to other customers.
This time SC is gone so long I'm starting to think she has just stormed out of the store and I'll need to void the entire sale.
Finally, she comes back.
With the sparkly pink tweezers. Which she has decided to purchase despite the fact they are $9.99 and not $7.99.
I finally get her checked out and GONE.
I found out later she had demanded to speak to a manager. CW said the manager was gone but a supervisor was on duty, and went to get said supervisor. SC demanded that the sparkly pink tweezers be reduced to $7.99, because that's where she found them ... apparently refusing to understand that other customers might have put them in the wrong place. She even pulled the "I know [Store Manager}!!" card. Supervisor told her that, regardless of who she knows, supervisor does NOT have the authority to make that reduction. Apparently they went in circles on this one for a bit.
Seriously ... all this over $2?? I could understand if there was a significant price different but ... TWO DOLLARS???
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The second story was one I was told.
Every Thursday is senior's day, when seniors (65 and over) get 20% off a lot of things in the store (most things, probably).
The tricky part, as you can imagine, as how to ask somebody if they're old enough to qualify. Several of my coworkers have said "Screw it, if you THINK they're old enough, give 'em the discount!"
But of course, this can backfire ...
CW gave an older man the discount on some milk he'd bought.
Grumpy Old Fart: "Hey, why's the milk so cheap??"
CW: "I've given you the senior discount, sir."
GOF: "Rant rave babble blargle HOW DARE YOU IMPLY I'M A SENIOR???"
Ultimately he made CW refund the sale, and then ring the milk through at its full price ... BECAUSE I'M NOT A SENIOR, DAMMIT!!
Yeah, this job -- if I stay here -- looks like it might be quite the motherlode for SC stories. All I need to do is figure out how to take notes while I'm checking people out.
Most are on large vertical beams that basically hold up the ceiling, so of course they are totally invisible ...
SC comes up to my register with four items, including a sparkly pink pair of tweezers. They ring up at $9.99.
SC: "Those are supposed to be $7.99. That's what the sign said."
Me: "Okay, let's just check." I page "merchandising" (e.g. anybody who's on the floor as opposed to a register) to come to the front, and one girl does. I explain the issue and she goes back to check.
CW returns and says: "No, ma'am, these are $9.99. They are priced right."
SC doesn't agree. In fact, she doesn't agree so strongly that she goes back to where she got them, dragging CW with her, to explain why they should be $7.99. I void the item out and suspend the sale and move on to other customers.
Eventually SC comes back with a different pair of tweezers. I ring them in. They ring in at $9.99. SC gets indignant.
"But she [CW, I guess] TOLD me these are $7.99!"
Again I page "merchandising" and again somebody comes up to check.
Again, SC goes back to the display area with CW. Again I void out the item and suspend the sale, and move on to other customers.
This time SC is gone so long I'm starting to think she has just stormed out of the store and I'll need to void the entire sale.
Finally, she comes back.
With the sparkly pink tweezers. Which she has decided to purchase despite the fact they are $9.99 and not $7.99.
I finally get her checked out and GONE.
I found out later she had demanded to speak to a manager. CW said the manager was gone but a supervisor was on duty, and went to get said supervisor. SC demanded that the sparkly pink tweezers be reduced to $7.99, because that's where she found them ... apparently refusing to understand that other customers might have put them in the wrong place. She even pulled the "I know [Store Manager}!!" card. Supervisor told her that, regardless of who she knows, supervisor does NOT have the authority to make that reduction. Apparently they went in circles on this one for a bit.
Seriously ... all this over $2?? I could understand if there was a significant price different but ... TWO DOLLARS???
***************************************
The second story was one I was told.
Every Thursday is senior's day, when seniors (65 and over) get 20% off a lot of things in the store (most things, probably).
The tricky part, as you can imagine, as how to ask somebody if they're old enough to qualify. Several of my coworkers have said "Screw it, if you THINK they're old enough, give 'em the discount!"
But of course, this can backfire ...
CW gave an older man the discount on some milk he'd bought.
Grumpy Old Fart: "Hey, why's the milk so cheap??"
CW: "I've given you the senior discount, sir."
GOF: "Rant rave babble blargle HOW DARE YOU IMPLY I'M A SENIOR???"
Ultimately he made CW refund the sale, and then ring the milk through at its full price ... BECAUSE I'M NOT A SENIOR, DAMMIT!!
Yeah, this job -- if I stay here -- looks like it might be quite the motherlode for SC stories. All I need to do is figure out how to take notes while I'm checking people out.
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