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I guess it's finally my turn to start getting the sucky ones. Lucky me.
I was running the front register during a rush. Woman comes up with a kid. She puts two drinks on the counter while the kid runs back to get a bag of candy. I ring up the two drinks and the bag of candy. After I finished the order, out of nowhere comes a theater box of candy. And that's where the trouble began.
Me: Oh, I didn't ring that up.
Woman: Well, ring it up.
I ring up the candy, transaction over.
Me: Do you need a bag?
Woman: Well, you don't expect me to carry all this out to my car?!?!?!?!?
Me:
Put stuff in bag and hand it over.
Woman: Thank you for your great customer service.
Me:
I told the manager to expect a phone call from this...person. Sure enough 15 minutes later she called. The manager was quiet for a long time listening then gave her some half-assed apology and hung up. Her story was that I was huffing and puffing while rolling my eyes. She had 6 items and I didn't want to give her a bag. I wouldn't be surprised if she went up the ladder to complain. Of course it will all be my fault because the customer is always right.
Then I take a phone call about photo. Woman is asking if we can print her a new canvas and use the same frame. I asked her if there was something wrong with the picture. She says no, it's from a few years ago and they updated the picture. I said there's no way we can reuse the frame.
We all know it was probably more than "a few" years ago and in that time we switched the process we use to make the canvases. Then she started asking about prices and of course I couldn't find them. I guess she didn't like my answer and said she'd check the website for the information.
And bonus sighting from the Home of the Whopper. I went there on my break and there's a woman at the counter with one sandwich and one empty wrapper. Apparently "he" ate the burger before realizing it was wrong and wanted a coupon. Manager says the only thing she can do is give her a new burger. I put my order in and went to get my drink so I didn't see everything but I think they gave her two new burgers. My order was done but I really want to hang around so we could all laugh and laugh at that idiot. Next time I go I'm go and complain and demand free food. And then we will laugh and laugh and laugh.
I was running the front register during a rush. Woman comes up with a kid. She puts two drinks on the counter while the kid runs back to get a bag of candy. I ring up the two drinks and the bag of candy. After I finished the order, out of nowhere comes a theater box of candy. And that's where the trouble began.
Me: Oh, I didn't ring that up.
Woman: Well, ring it up.
I ring up the candy, transaction over.
Me: Do you need a bag?
Woman: Well, you don't expect me to carry all this out to my car?!?!?!?!?
Me:
Put stuff in bag and hand it over.
Woman: Thank you for your great customer service.
Me:
I told the manager to expect a phone call from this...person. Sure enough 15 minutes later she called. The manager was quiet for a long time listening then gave her some half-assed apology and hung up. Her story was that I was huffing and puffing while rolling my eyes. She had 6 items and I didn't want to give her a bag. I wouldn't be surprised if she went up the ladder to complain. Of course it will all be my fault because the customer is always right.
Then I take a phone call about photo. Woman is asking if we can print her a new canvas and use the same frame. I asked her if there was something wrong with the picture. She says no, it's from a few years ago and they updated the picture. I said there's no way we can reuse the frame.
We all know it was probably more than "a few" years ago and in that time we switched the process we use to make the canvases. Then she started asking about prices and of course I couldn't find them. I guess she didn't like my answer and said she'd check the website for the information.
And bonus sighting from the Home of the Whopper. I went there on my break and there's a woman at the counter with one sandwich and one empty wrapper. Apparently "he" ate the burger before realizing it was wrong and wanted a coupon. Manager says the only thing she can do is give her a new burger. I put my order in and went to get my drink so I didn't see everything but I think they gave her two new burgers. My order was done but I really want to hang around so we could all laugh and laugh at that idiot. Next time I go I'm go and complain and demand free food. And then we will laugh and laugh and laugh.
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