I sell cellphones, among other things.
Anyone who has ever gotten a new cellphone, whether it was the first time or an upgrade, knows that next bill is going to be a doozy; you have activation fees, new phone payments, probably some proration if it happened in the middle of their bill cycle, and promotional bill credits always take a couple of months to kick in.
However. I assume that each and every one of my customers has been living under a rock since cellphones were invented, even if their account history tells me otherwise. I explain each and every charge, why it's going to be there, and even make a joke with EVERY customer that the first bill is what I call the "Heart Attack Bill." I do my best to give them a rough estimate of what to expect, and why. I even stop at three separate points to have them sign that they understood what I was telling them, and reiterate exactly what the signature is for.
Do you want to guess how many of them come back a few weeks later, bill in hand, to scream at me about the cost of their bill?
Today, I had a fine fellow offer to shove his new phone up my ass, so that's fun.
Anyone who has ever gotten a new cellphone, whether it was the first time or an upgrade, knows that next bill is going to be a doozy; you have activation fees, new phone payments, probably some proration if it happened in the middle of their bill cycle, and promotional bill credits always take a couple of months to kick in.
However. I assume that each and every one of my customers has been living under a rock since cellphones were invented, even if their account history tells me otherwise. I explain each and every charge, why it's going to be there, and even make a joke with EVERY customer that the first bill is what I call the "Heart Attack Bill." I do my best to give them a rough estimate of what to expect, and why. I even stop at three separate points to have them sign that they understood what I was telling them, and reiterate exactly what the signature is for.
Do you want to guess how many of them come back a few weeks later, bill in hand, to scream at me about the cost of their bill?
Today, I had a fine fellow offer to shove his new phone up my ass, so that's fun.
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