I currently have a very bad cold and I feel like absolute crap. I'm also in the process of possibly losing my voice, which is NOT fun and I don't recommend to anyone. Thankfully I was almost done with my shift. We suddenly had a rush in the drive-thru and a couple of people came into the dining room. I was my co-worker's ride, but she and I agreed to help out until we cleared the line of customers.
Catelyn (Restaurant Manager - formerly Tina in my previous posts) had taken over headset duties. My co-worker started ringing up the dining room customers and I started packing the food orders. A couple of cars in, I was handing out a rather large order (she pretty much ordered one of everything off the value menu) and the woman wanted to order more at the window. This woman is henceforth known as the MegaBeast (MB). She was 25-30 years old who surprisingly did not have the "I want to speak to the Manager" haircut.
MB: *being handed her several bags of food* Thank you. Can I also have $DESSERT and a small $SODA and another medium $SODA and...
Me: I'm sorry, I'll get you those three things, but anymore and you'll have to pull around again.
She said OK and I went to task getting those things for her as soon as possible to keep our time down. Mind you, there were at least 3 cars behind her so consideration for those people was something I thought about before allowing her to do this.
I rang her up and handed her the extra items and she started blowing up at me.
MB: Listen, Bitch, I am the customer, don't tell me I can't... Blah blah blah You're a fucking bitch!!!
Me: *Patience thinning and I only strike back when provoked* Takes one to know one. Don't come back now.
Catelyn heard the exchange and she said I was nice enough to allow her to order more at the window and MB was the one acting rude. We get on to try to clear the line and MegaBeast stalks her way into the dining room.
MB: EXCUSE ME, remember me, BITCH??!! I want your name!! My best friend is the manager here and she...
Catelyn: You are not getting her name, you are not supposed to order more at the window and she was nice enough to allow that even though there are people behind you in line.
MB: MY BEST FRIEND IS THE MANAGER HERE.
Catelyn: *I* am the restaurant manager and you are not welcome back here. Please leave or I will call the police.
She left, but not without continuing to cause a scene, hollering her way out the door.
Another co-worker working in the kitchen recognized her and said her best friend was a former crew member who walked out last week and hasn't been scheduled since.
Catelyn (Restaurant Manager - formerly Tina in my previous posts) had taken over headset duties. My co-worker started ringing up the dining room customers and I started packing the food orders. A couple of cars in, I was handing out a rather large order (she pretty much ordered one of everything off the value menu) and the woman wanted to order more at the window. This woman is henceforth known as the MegaBeast (MB). She was 25-30 years old who surprisingly did not have the "I want to speak to the Manager" haircut.
MB: *being handed her several bags of food* Thank you. Can I also have $DESSERT and a small $SODA and another medium $SODA and...
Me: I'm sorry, I'll get you those three things, but anymore and you'll have to pull around again.
She said OK and I went to task getting those things for her as soon as possible to keep our time down. Mind you, there were at least 3 cars behind her so consideration for those people was something I thought about before allowing her to do this.
I rang her up and handed her the extra items and she started blowing up at me.
MB: Listen, Bitch, I am the customer, don't tell me I can't... Blah blah blah You're a fucking bitch!!!
Me: *Patience thinning and I only strike back when provoked* Takes one to know one. Don't come back now.
Catelyn heard the exchange and she said I was nice enough to allow her to order more at the window and MB was the one acting rude. We get on to try to clear the line and MegaBeast stalks her way into the dining room.
MB: EXCUSE ME, remember me, BITCH??!! I want your name!! My best friend is the manager here and she...
Catelyn: You are not getting her name, you are not supposed to order more at the window and she was nice enough to allow that even though there are people behind you in line.
MB: MY BEST FRIEND IS THE MANAGER HERE.
Catelyn: *I* am the restaurant manager and you are not welcome back here. Please leave or I will call the police.
She left, but not without continuing to cause a scene, hollering her way out the door.
Another co-worker working in the kitchen recognized her and said her best friend was a former crew member who walked out last week and hasn't been scheduled since.
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