As a reminder: I work in a high level customer service department at <Red Checkmark> handling the most serious complaints we receive.
BG: There has been a conspiracy theory floating around for some time that the Government of the United States passed a law more than 80 years ago which resulted in trust accounts being set up for every U.S. citizen and every citizen is entitled to access that money if they can figure out how. There's a lot more to it than that, but that's the basic gist.
Enter our SC.
The guy hasn't paid us in four months and we've shut him off. He sends us a SIX page complaint letter basically arguing that, because the U.S. Government has a secret account for him my company needs to work with the government to draw from the account to pay his bills and he doesn't actually owe us anything. He also threatens to sue us and various Federal agencies if this doesn't happen post haste.
The letter was a faux legal letter, meaning it was a letter that looked like a legal letter but clearly written by someone who doesn't know the law from a hole in the ground. I'm no lawyer, but I know enough to know this guy is completely full of crap.
Oh and he makes a point to mention at the end of the letter that he is his OWN legal representation. Wow, I did NOT see that coming!
So before I do anything with him I have to speak to Legal. The lady from legal and I have a good laugh over the phone at SCs expense and she says: "Oh yeah, we get a few of these from time to time. These people are completely nuts." Furthermore, she clears me to tell the guy that his letter is a bunch of BS and we're not doing a thing with his account until he pays us (using actual and not imagined funds). Also, if he wants to sue us, so be it. We're ready for him.
So I call SC and shut him down and get to listen to a long rant about how I am "Unpatriotic" and "failing in my understanding of a complex financial situation" blah, blah, blah. It ends with him telling me he's going to get me fired and that he'll see <Red Checkmark> in court.
Good luck with that, you crazy moron.
BG: There has been a conspiracy theory floating around for some time that the Government of the United States passed a law more than 80 years ago which resulted in trust accounts being set up for every U.S. citizen and every citizen is entitled to access that money if they can figure out how. There's a lot more to it than that, but that's the basic gist.
Enter our SC.
The guy hasn't paid us in four months and we've shut him off. He sends us a SIX page complaint letter basically arguing that, because the U.S. Government has a secret account for him my company needs to work with the government to draw from the account to pay his bills and he doesn't actually owe us anything. He also threatens to sue us and various Federal agencies if this doesn't happen post haste.
The letter was a faux legal letter, meaning it was a letter that looked like a legal letter but clearly written by someone who doesn't know the law from a hole in the ground. I'm no lawyer, but I know enough to know this guy is completely full of crap.
Oh and he makes a point to mention at the end of the letter that he is his OWN legal representation. Wow, I did NOT see that coming!

So before I do anything with him I have to speak to Legal. The lady from legal and I have a good laugh over the phone at SCs expense and she says: "Oh yeah, we get a few of these from time to time. These people are completely nuts." Furthermore, she clears me to tell the guy that his letter is a bunch of BS and we're not doing a thing with his account until he pays us (using actual and not imagined funds). Also, if he wants to sue us, so be it. We're ready for him.
So I call SC and shut him down and get to listen to a long rant about how I am "Unpatriotic" and "failing in my understanding of a complex financial situation" blah, blah, blah. It ends with him telling me he's going to get me fired and that he'll see <Red Checkmark> in court.
Good luck with that, you crazy moron.

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