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This was today.
We had coupons printing on the receipts (that's a story in itself) that would, for one week, give you $25 off a purchase of $100 or more.
We can only use one coupon per transaction, BUT if you are buying, say, $200 worth of stuff, we can divide it into two transactions and use one coupon per transaction. I personally have no problem with doing this.
AC: Annoying Customer
Me
AC comes up with three items in her buggy, and explains to me that she has two coupons. She also has a bag of small items that she had purchased earlier.
She then proceeds to pull this MASS of receipts out of her purse and starts sifting through them to find the ones with the coupons on them. She asks me to help her. Eventually we find the receipts with the coupons.
I scan two items; they are well over $100, so I use the first coupon. She pays. I then scan the final item; it does not cost $100. I explain the situation to her. She says she will go find more items to total $100 so she can use the coupon. Fine. I tell her she's got the receipt for the first two items so she can take them back in the store, no problem.
She comes back with some more small items that, with the third item, still don't total $100.
So nooowww ... she decides to return the items she had previously purchased so she can re-purchase them together with the third item and the small items she has just now found so she can use the $100 coupon ...
"Okay, but you have to go over to the Customers Services department; I can't do returns or exchanges here."
I've never been so glad to hand somebody over to another department. Although I thought I would probably owe somebody in Customer Service a few beers.
We had coupons printing on the receipts (that's a story in itself) that would, for one week, give you $25 off a purchase of $100 or more.
We can only use one coupon per transaction, BUT if you are buying, say, $200 worth of stuff, we can divide it into two transactions and use one coupon per transaction. I personally have no problem with doing this.
AC: Annoying Customer
Me
AC comes up with three items in her buggy, and explains to me that she has two coupons. She also has a bag of small items that she had purchased earlier.
She then proceeds to pull this MASS of receipts out of her purse and starts sifting through them to find the ones with the coupons on them. She asks me to help her. Eventually we find the receipts with the coupons.
I scan two items; they are well over $100, so I use the first coupon. She pays. I then scan the final item; it does not cost $100. I explain the situation to her. She says she will go find more items to total $100 so she can use the coupon. Fine. I tell her she's got the receipt for the first two items so she can take them back in the store, no problem.
She comes back with some more small items that, with the third item, still don't total $100.
So nooowww ... she decides to return the items she had previously purchased so she can re-purchase them together with the third item and the small items she has just now found so she can use the $100 coupon ...
"Okay, but you have to go over to the Customers Services department; I can't do returns or exchanges here."
I've never been so glad to hand somebody over to another department. Although I thought I would probably owe somebody in Customer Service a few beers.
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