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My store got remodeled last year so the tech room is behind a big glass window visible from the sales floor (a.k.a. fish bowl or zoo exhibit). It is also behind the cash registers.
It being a tech room, the only money in the room is in our wallets or purses (plus a little 'snack' donation can for the techs).
Every day we have at least 2-3 people walk up to the tech room asking if they can make a payment here, usualy the same people do this every week (what part of NO don't you understand, the N or the O?). We politely tell them to use the automatic payment chachine and if they have issues to see a sales rep.
The other day a lady decided to get beligerent with us. Of course we have to take payments back here, it's a secure room (of course, we have 9 cash registers on the floor, so where is the logic behind this? Plus, your $100 payment is not important as compared to the $250,000 in inventory plus roughly $200,000 in testing equipment). She said that she's been coming to the store for years (here we go) and she's always made her payment in this room. Now, remember earlier I said the store was remodeled? I mean remodeled, all the walls were taken down. Where the tech room is was the manager's office, which was only accesible from the back room). We go back and fourth for several minutes, no we cannot take payments back there, you need to use the automatic payment machine.
Sure enough, they forget how to use the automatic payment machine. It's really easy, it says "TOUCH HERE TO MAKE A PAYMENT", you touch there, then it asks you for your (wireless company) phone number. You guessed it, you type in your phone number (I can't believe people don't get this one right, just look on your DAMN phone!). Then it asks you for your password, now here's a sneaky part, there is also a button that says "Don't know password" take a wild guess at what that is for? So, you type in the password or you hit the "Don't know password" button and it asks for the acocunt holder's last name. (Passwords are another story!)
Now the hard part, the customer needs to make a decision. Three buttons appear on the screen:
CASH
CHECK
CREDIT or DEBT CARD
Take a wild guess at what those three buttons are for (oh, I forgot at the top of the screen it says "Select payment method").
Then, it shows you how to make your payment with animated screens. How difficult is that?
BTW -- all these people who approach the tech room go behind cash registers. Do they do this at other places? Here, let me get my own pop corn at the theatre? Can I walk behind the bank tellers' desks? Can I walk behind the customer service desk at the grocerey store to ask the person who is locked away in the isolation room (money room)?
It being a tech room, the only money in the room is in our wallets or purses (plus a little 'snack' donation can for the techs).
Every day we have at least 2-3 people walk up to the tech room asking if they can make a payment here, usualy the same people do this every week (what part of NO don't you understand, the N or the O?). We politely tell them to use the automatic payment chachine and if they have issues to see a sales rep.
The other day a lady decided to get beligerent with us. Of course we have to take payments back here, it's a secure room (of course, we have 9 cash registers on the floor, so where is the logic behind this? Plus, your $100 payment is not important as compared to the $250,000 in inventory plus roughly $200,000 in testing equipment). She said that she's been coming to the store for years (here we go) and she's always made her payment in this room. Now, remember earlier I said the store was remodeled? I mean remodeled, all the walls were taken down. Where the tech room is was the manager's office, which was only accesible from the back room). We go back and fourth for several minutes, no we cannot take payments back there, you need to use the automatic payment machine.
Sure enough, they forget how to use the automatic payment machine. It's really easy, it says "TOUCH HERE TO MAKE A PAYMENT", you touch there, then it asks you for your (wireless company) phone number. You guessed it, you type in your phone number (I can't believe people don't get this one right, just look on your DAMN phone!). Then it asks you for your password, now here's a sneaky part, there is also a button that says "Don't know password" take a wild guess at what that is for? So, you type in the password or you hit the "Don't know password" button and it asks for the acocunt holder's last name. (Passwords are another story!)
Now the hard part, the customer needs to make a decision. Three buttons appear on the screen:
CASH
CHECK
CREDIT or DEBT CARD
Take a wild guess at what those three buttons are for (oh, I forgot at the top of the screen it says "Select payment method").
Then, it shows you how to make your payment with animated screens. How difficult is that?
BTW -- all these people who approach the tech room go behind cash registers. Do they do this at other places? Here, let me get my own pop corn at the theatre? Can I walk behind the bank tellers' desks? Can I walk behind the customer service desk at the grocerey store to ask the person who is locked away in the isolation room (money room)?
What? Why?"
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