A few stories from the last two years of my employment:
Explain This Bill Woman:
So, it's christmas, it's hugely busy, it's lunchtime, there's a queue down to the end of the store.
I'm serving someone and this woman pushes in front SCREAMING 'explain this bill! Explain this bill! NOW! IT'S WRONG! EXPLAIN THIS BILL!'
I ask her to hang on a second while I finish serving the lady I'm serving, and she keeps screaming
'NO! NOW!'
I can't see a member of management anywhere, so I apologise to the woman I'm serving, get another staff member to finish the transaction (I should have probably done it myself and told the woman to wait, but I'd only been there three months and couldn't think of anything to do)
Me- stunning cashier.
SC- B***H from hell.
ME: Ok, could you show me what the problem is?
SC: I WANT YOU TO EXPLAIN THIS BILL! IT'S WRONG!
Me: Could you show me whats wrong?
SC: IT'S THE WRONG PRICE! AND THE PRICE IS DOUBLED NEXT TO IT!
Me: *checks shelf* No, that's the right price.
SC: BUT IT SAYS THERE, £2 OFF!
Me: That's for the almonds. You have pistachios. The pistachios are not on offer.
SC: well, it should say that.
Me: It does. Right there.
SC: Well what about the doubled price?
Me: What doubled price?
SC: THERE!
*she points at the section on the receipt where multiples are calculated*
Me: Did you buy two?
SC: Yes.
Me: Well, that's what it is. We put them trhough at the same time, and it's calculated there.
SC: Oh.
*stalks off*
Theis was my first ever really aggressive customer, and at points there I thought she was genuinely going to slap me. I was shaking afterwards.
Evil Old Biddy:
It's 9:30 in the morning, we haven't been working very long, and there are two people queueing to be served. I serve the other lady, it's a normal transaction. The older woman behind her is huffing and stamping her feet. It's 9:30 AM and you're having to wait ten seconds! So I serve her, she's snappy all the way throuhg her transaction.
I ask if she wants a bag and she shouts 'NO!' at me.
ALright lady, I wasn't going to force you to take one.
When I give her her change she snatches it from my hand.
I give her her receipt, but as I'm handing it over I drop it.
So she snatches it , shouts 'STUPID GIRL' and storms out.
While checking to make sure no-one else was in store I murmured (under my breath, of course) that I hoped she fell diwn a hole on her way home.
Acidophilus woman:
ANother early morning one. It is 9:10 in the morning on delivery day. We are opening the first tote. we're a smallish company, for a corporation, we don't hire night-time staff, so it's only us. It usually takes a working day and a half to get all the delivery out, if it's largish.
So we're half way through the first tote, and I'm on the ladder for the top shelves. This woman comes up, GRABS MY ARM and says 'where's the acidophilus!'
Me: Well, it's in one of the delivery totes at the moment. I'm afraid we've only just started putting them out, and we don't know which one of 55 totes it's in- if you come back later we might have found it.
SC: I want it now.
Me: As I said, we don't know where it is in the moment. It's in one of 55 totes this size and it probably hasn't been ticked off by the manager yet...
SC: WLL, IT'S NOT VERY GOOD TO ME THERE, IS IT!
How hard is it to just fucking accept I wouldn't be able to find it, even the manager doesn't know where it is yet, and if you come back later we'll have found it?
Hell, if youd been nice and understanding I'd offer to keep one aside for you for when you could be in next, but I won't now. Bitch.
Explain This Bill Woman:
So, it's christmas, it's hugely busy, it's lunchtime, there's a queue down to the end of the store.
I'm serving someone and this woman pushes in front SCREAMING 'explain this bill! Explain this bill! NOW! IT'S WRONG! EXPLAIN THIS BILL!'
I ask her to hang on a second while I finish serving the lady I'm serving, and she keeps screaming
'NO! NOW!'
I can't see a member of management anywhere, so I apologise to the woman I'm serving, get another staff member to finish the transaction (I should have probably done it myself and told the woman to wait, but I'd only been there three months and couldn't think of anything to do)
Me- stunning cashier.
SC- B***H from hell.
ME: Ok, could you show me what the problem is?
SC: I WANT YOU TO EXPLAIN THIS BILL! IT'S WRONG!
Me: Could you show me whats wrong?
SC: IT'S THE WRONG PRICE! AND THE PRICE IS DOUBLED NEXT TO IT!
Me: *checks shelf* No, that's the right price.
SC: BUT IT SAYS THERE, £2 OFF!
Me: That's for the almonds. You have pistachios. The pistachios are not on offer.
SC: well, it should say that.
Me: It does. Right there.
SC: Well what about the doubled price?
Me: What doubled price?
SC: THERE!
*she points at the section on the receipt where multiples are calculated*
Me: Did you buy two?
SC: Yes.
Me: Well, that's what it is. We put them trhough at the same time, and it's calculated there.
SC: Oh.
*stalks off*
Theis was my first ever really aggressive customer, and at points there I thought she was genuinely going to slap me. I was shaking afterwards.
Evil Old Biddy:
It's 9:30 in the morning, we haven't been working very long, and there are two people queueing to be served. I serve the other lady, it's a normal transaction. The older woman behind her is huffing and stamping her feet. It's 9:30 AM and you're having to wait ten seconds! So I serve her, she's snappy all the way throuhg her transaction.
I ask if she wants a bag and she shouts 'NO!' at me.
ALright lady, I wasn't going to force you to take one.
When I give her her change she snatches it from my hand.
I give her her receipt, but as I'm handing it over I drop it.
So she snatches it , shouts 'STUPID GIRL' and storms out.
While checking to make sure no-one else was in store I murmured (under my breath, of course) that I hoped she fell diwn a hole on her way home.
Acidophilus woman:
ANother early morning one. It is 9:10 in the morning on delivery day. We are opening the first tote. we're a smallish company, for a corporation, we don't hire night-time staff, so it's only us. It usually takes a working day and a half to get all the delivery out, if it's largish.
So we're half way through the first tote, and I'm on the ladder for the top shelves. This woman comes up, GRABS MY ARM and says 'where's the acidophilus!'
Me: Well, it's in one of the delivery totes at the moment. I'm afraid we've only just started putting them out, and we don't know which one of 55 totes it's in- if you come back later we might have found it.
SC: I want it now.
Me: As I said, we don't know where it is in the moment. It's in one of 55 totes this size and it probably hasn't been ticked off by the manager yet...
SC: WLL, IT'S NOT VERY GOOD TO ME THERE, IS IT!
How hard is it to just fucking accept I wouldn't be able to find it, even the manager doesn't know where it is yet, and if you come back later we'll have found it?
Hell, if youd been nice and understanding I'd offer to keep one aside for you for when you could be in next, but I won't now. Bitch.
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