If you ask for a Supervisor you'd better have a reason! (a little long)

[MrSunshineState]

So a girl on my team transfers a call to me tonight from an extremely irate lady who refuses to identify herself (big security issue since I work for a large financial institution). What is funny is she is upset over peanuts. She is mad because somebody that works in loans doesn't know the meaning of a mortgage term. Well mortgages is my specialty so I figured I'd be able to help this lady, but I was oh so wrong. The term was "Reconvance" which I had never heard before. Now before my promotion to supervisor, when I did mortgages, I only did counseling and originating. What goes on during processing/closing I have a very very very very BASIC knowledge of. After all, it is not my department. And if only SCs were willing to talk to the right department. Anyway....

Me: You're lovable Sunny Supervisor from the Sunshine State
SC: The evil bitch from heck, HECK I SAY! Mwahahahaha!
G: Girl on my team

G: I have this really upset lady on the line. She wants to know about a reconvance or something.

Me: Hm, I am not sure I know what that means, but go ahead and transfer her over I will see what I can do.

G: Ok, she has not identified herself with her password or anything.

Me: Ok, I will be sure to get that before I disclose account information. Thanks.

*Call is transferred over*

Me: Hello Ma hm, my name is MrSunshineState and I am a supe--

SC: Yeah yeah yeah, listen, before I waste my time, do you even know what a reconvance is?

Me: No I am sorry, I am not familiar with that term but let me see if I can assist you

SC: YOU MEAN I HAVE BEEN WAITING ON HOLD FOR YOU AND YOU DON'T EVEN KNOW YOUR OWN DAMN JOB!?!?!?

Me: I apologize, but I have just never heard that term

SC: *sigh* It is only one of the most common terms in the English language, its ridiculous!!

Me: Well I have worked in banking and lending for 3 years and I have not come across that term but I am--

SC: *interrupting again* Well then how do you figure you can even assist me?

Me: Well first of all I can find out what it is, and if it is something I am capable of handling I'd be happy to do so

(I really figured it was a term for something I knew how to do, just a word I had never come across)

SC: Well look, I'll explain it, when you pay off a lien on a property you fill out a form called a "reconvance" how hard is that????? *really condescending tone*

(light bulb off in my brain. See I only counsel on mortgage products and services, help people find things that meet their budget, etc. What she is talking about is something on the servicing side of a mortgage which is why I have never heard the term. It's just not something I am responsible for).

Me: Ok, well that seems simple enough so--

SC: *interrupts* Of course it is simple! I can't believe you don't even know what it is? For somebody who has *condescending* "worked in lending for 3 years" you sure don't know your own job.....*CLICK*


She hung up. She didn't want anything it seems. And I googled that word afterwards and could not find it anywhere. Maybe I am going crazy, but it is my experience that when a lien is released they just do a "lien release" with the county/city and the deed is updated. That is what "recording". Oh well, I placed a note on her account that read something like:

"Lady transferred to me. Did not want anything but to talk to me in a condescending tone and insult my intelligence and job knowledge. She then disconnected"

The girl on my team shot me an email asking what she wanted and my response was "She really only wanted us to know how smart she was and how stupid we are"

PS "Reconveyance" is the act of transferring a title back to its PREVIOUS owner. However when you do a mortgage the title is never transferred to us, we are just added to it as leinholders.

[Andara Bledin]

Ah. The most obnoxious know-it-alls are almost always the ones that get it wrong, too.

^-.-^

[Becks]

SC: Yeah yeah yeah, listen, before I waste my time, do you even know what a reconvance is?
<snip>
Me: I apologize, but I have just never heard that term

SC: *sigh* It is only one of the most common terms in the English language, its ridiculous!!

I've never heard of it. And is it a TERM, or merely a WORD?

[Skandranon]

Dictionary.com has nothing for reconvance. The caller might have meant reconveyance, which means "to convey back to a previous position" or "to convey again". And it's telling me "convey" means "to carry" or "to give".

Hm, defintion sounds suspiciously close to "refund".

[digilight]

It sounds to me like she just defined "reconveyance". There-go said the palm tree she is stupid. She just fucked up the definantion and pronunciation to "on of the most common words in the english language". God how do people leave with a skull full of peanuts where their brain should be!

[NightAngel]

Perhaps she is doing the bitchy SC version of that whole deal where you learn a new word everyday and use it in a sentence so you'll remember it. Too bad it isn't working since she obviously can't use the pronunciation key provided in the dictionary.

I get stupid calls all the time at work where they DEMAND a manager and when I get on the line they say, "What time do you close?" or, "Do you have any copies of *movie*?"

WHY do you need a manager for this?!

[MadMike]

She reminds me of the guy at the local burger place who pushed his way to the front of the line to complain about a small red spot on the end of his sandwich. The cook apologized and explained that it was just some salad dressing that must have dripped onto the end of the roll. He offered to make him a new one, but he didn't want that, nor did he want his money back. He just wanted to bitch about the "red shit" on his sandwich. After he was done, he stomped away from the register and left the restaurant. Once he was gone, the cook, myself, and a few of the other customers started making fun of him.

[SuperB]

Actually it's a "Deed of Reconveyance" and clears a title of *all* liens when a loan for property is paid off. A property can have liens to pay off and still have a loan out on it. The deed of reconveyance doesn't happen until it's fully paid off and title is being transfered.

At least that's my understanding based on my limited experience. Doesn't sound like she really knew what it was either by her description.