Tweet
It's currently quite hot and sunny where I live and work, but anyone thinking that might make our customers quite pleasant to work with would be wrong. I don't know what it is- maybe it's becausse it's half term, so they've all got to drag their poorly behaved children around with them- but I have had a day filled with rude people. I've had some nice ones too, but they've mainly been rude, sarcastic, short and unpleasant.
This 'gem' comes in at the end of my shift. I am hot, sweaty and tired, I have been on my feet five hours, and due to a few people being late for lunch/ having to go to the bank etc we are suddenly short staffed an a bit of a rush is on. So our service might not have been as great as it good have been. I have no doubt we were all a little stressed and it might well have showed.
This woman comes in and asks my colleague (who we'll call C) for some help. There is no-one else to help her, and C is new. She's only been here a couple of weeks, so doesn't know as much about products and where they're kept as the rest of us.
So she comes back up to the till and asks me where some stuff is kept. I am busy and distracted so murmur something about 'with the diet stuff' as I don't quite get the gist of what she's saying. After it's quietened down a bit she comes back, says she still can't find it, so I get someone to cover me and go help her. We find one of the ladies things, but the other is out of stock, so I apologise and go back to the till.
Throughout the entire transaction she keeps chewing her gum with her mouth open and giving me this bovine yet evil stare.
When I start to serve her, rather than answering my hello and polite yet frazzled smile she starts being unpleasant.
Me: stunning, beautiful, underpaid.
SC: Old cow
C- Colleague.
Me: Hi, sorry for the wait. Do..
sc: IS there another *store* in *city*
Me: No, we're the only one.
SC: Not a very well stocked shop is it? This is the only one and I can't get what I want.
Me: I'm sorry, but sometimes we don't get what we order. Either there's a huge run on a product and it runs out at the warehouse, or they mess up our order, but whatever the reason we don't get any.
SC: They put them on offer and then you're out of stock.
Me: That's why all the offer labels say 'while stocks last', madam. Sometimes we run out of stock of them, and there's nothing we can do about it. I can put you on the order booklet to keep some aside for when they next come in if you'd like?
SC: THATS NO GOOD!
Me: I'm sorry. Would you like a bag?
AFterwards C said she'd been horrible to her too, going on and on about how she was going to spain.
C said she felt like responding 'I'm sorry, let me just magic one out of my anus. Will that do?'
Throughout I remind polite to the point of rude (which I love doing, as how can they complain at you being 'too polite') which I am impressed at considering how stressed I was.
She kept chewing her gum while talking to me, smelt disgusting and was generally a foul example of what happens to humanity when it doesn't wash, learn manners, and is so unhappy it has to take it out on you.
This 'gem' comes in at the end of my shift. I am hot, sweaty and tired, I have been on my feet five hours, and due to a few people being late for lunch/ having to go to the bank etc we are suddenly short staffed an a bit of a rush is on. So our service might not have been as great as it good have been. I have no doubt we were all a little stressed and it might well have showed.
This woman comes in and asks my colleague (who we'll call C) for some help. There is no-one else to help her, and C is new. She's only been here a couple of weeks, so doesn't know as much about products and where they're kept as the rest of us.
So she comes back up to the till and asks me where some stuff is kept. I am busy and distracted so murmur something about 'with the diet stuff' as I don't quite get the gist of what she's saying. After it's quietened down a bit she comes back, says she still can't find it, so I get someone to cover me and go help her. We find one of the ladies things, but the other is out of stock, so I apologise and go back to the till.
Throughout the entire transaction she keeps chewing her gum with her mouth open and giving me this bovine yet evil stare.
When I start to serve her, rather than answering my hello and polite yet frazzled smile she starts being unpleasant.
Me: stunning, beautiful, underpaid.
SC: Old cow
C- Colleague.
Me: Hi, sorry for the wait. Do..
sc: IS there another *store* in *city*
Me: No, we're the only one.
SC: Not a very well stocked shop is it? This is the only one and I can't get what I want.
Me: I'm sorry, but sometimes we don't get what we order. Either there's a huge run on a product and it runs out at the warehouse, or they mess up our order, but whatever the reason we don't get any.
SC: They put them on offer and then you're out of stock.
Me: That's why all the offer labels say 'while stocks last', madam. Sometimes we run out of stock of them, and there's nothing we can do about it. I can put you on the order booklet to keep some aside for when they next come in if you'd like?
SC: THATS NO GOOD!
Me: I'm sorry. Would you like a bag?
AFterwards C said she'd been horrible to her too, going on and on about how she was going to spain.
C said she felt like responding 'I'm sorry, let me just magic one out of my anus. Will that do?'
Throughout I remind polite to the point of rude (which I love doing, as how can they complain at you being 'too polite') which I am impressed at considering how stressed I was.
She kept chewing her gum while talking to me, smelt disgusting and was generally a foul example of what happens to humanity when it doesn't wash, learn manners, and is so unhappy it has to take it out on you.
Comment