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One of our sister stores is apparently trying out a "cash-free lanes" setup. One (or perhaps two) registers do accept cash; the rest are debit or credit (or store points) only.
So we started the same thing a day or two ago. Yes, there were signs at each register but AFAIK each cashier was also careful to inquire of each approaching customer whether they were paying by cash or plastic (because we do know how often customers read signs ....) During the times we had "traffic coordinators," they also checked before sending a customer to any given register. Most customers were fine with this, even the few who had come up when the traffic coordinator was called away, and then had to move to the "cash" lane.
And then there were these two ...
First was my customer. She was paying with plastic, so I don't know what got her knickers in a twist. She informed me that it was not only illegal to refuse cash but it was also (pause for dramatic drumroll) TREASON.
I managed not to laugh in her face (or ask at what prestigious university she'd gotten her legal degree), merely saying politely that I was pretty sure a company the size of Giant Grocery Store MegaCompany would have looked into the legalities before instituting such a policy. She kept yammering on about illegal and treason and so on. I don't know whether she expected me to clap my hand to my mouth in horror, and fall to my knees to beg for forgiveness, or what.
I had largely tuned her out at this point but I think she also went on about not doing any electronic banking or payments or anything of that sort, adding "I don't want to live in a cash-free world!!"
Well, Susie Q, here's a newsflash: the rest of the world doesn't actually care what you want.
I finally told her she would have to take it up with [Corporate Big Cheese]. She nodded portentously and said she planned to do that and marched off, banners flying.
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The second customer was not mine; he was at Coworker's till. He too started yelling about illegal, and threw in "discriminatory" (I don't think that word means what you seem to think it does), although AFAIK he left out "treason." He did, however, escalate it to the point of demanding to talk to the manager on duty. MOD handled it well, although he said later that is why he never wants to be a store manager or assistant manager ... having to deal with these idiots on an ongoing basis is apparently not something he looks forward to.
This guy was also paying by plastic, so another "WTF?!?" situation. To add to the irony, he was wearing scrubs. You would think that anybody working in any area of the medical field would be aware of the teeming families of germs and bacteria on the average bill or coin.
So we started the same thing a day or two ago. Yes, there were signs at each register but AFAIK each cashier was also careful to inquire of each approaching customer whether they were paying by cash or plastic (because we do know how often customers read signs ....) During the times we had "traffic coordinators," they also checked before sending a customer to any given register. Most customers were fine with this, even the few who had come up when the traffic coordinator was called away, and then had to move to the "cash" lane.
And then there were these two ...
First was my customer. She was paying with plastic, so I don't know what got her knickers in a twist. She informed me that it was not only illegal to refuse cash but it was also (pause for dramatic drumroll) TREASON.
I managed not to laugh in her face (or ask at what prestigious university she'd gotten her legal degree), merely saying politely that I was pretty sure a company the size of Giant Grocery Store MegaCompany would have looked into the legalities before instituting such a policy. She kept yammering on about illegal and treason and so on. I don't know whether she expected me to clap my hand to my mouth in horror, and fall to my knees to beg for forgiveness, or what.
I had largely tuned her out at this point but I think she also went on about not doing any electronic banking or payments or anything of that sort, adding "I don't want to live in a cash-free world!!"
Well, Susie Q, here's a newsflash: the rest of the world doesn't actually care what you want.
I finally told her she would have to take it up with [Corporate Big Cheese]. She nodded portentously and said she planned to do that and marched off, banners flying.
********************
The second customer was not mine; he was at Coworker's till. He too started yelling about illegal, and threw in "discriminatory" (I don't think that word means what you seem to think it does), although AFAIK he left out "treason." He did, however, escalate it to the point of demanding to talk to the manager on duty. MOD handled it well, although he said later that is why he never wants to be a store manager or assistant manager ... having to deal with these idiots on an ongoing basis is apparently not something he looks forward to.
This guy was also paying by plastic, so another "WTF?!?" situation. To add to the irony, he was wearing scrubs. You would think that anybody working in any area of the medical field would be aware of the teeming families of germs and bacteria on the average bill or coin.
"I'm paying cash."
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