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Well, she is also alternatively known as 'Crazy Lady,' 'Samosa Lady,' and 'That crazy dried up hag.'
This is gonna be really long.
She appeared out of no where last week, on Tuesday. She spent 5 hours in the store that first time.
She is very abrupt, and really really creepy. She speaks in a constant monotone and never blinks. She stares at you like she is trying to hypnotize or suck out your mind.
The first time I spoke to her, I was in a rush so I showed her where a book she wanted was, and ran off to do something urgent.
She then spoke to a male coworker for about 10 minutes.
I don't know what she did to him, but after 10 minutes, as she was still speaking, he just got up and left. He met the manager on his way to the back and said he couldn't talk to her, that she was doing something to him, to his mind.
Confused, the manager helped her but left feeling very irritated.
She then spent the night literally in the store, until we were almost closed.
She bought a bunch of books, which had to be arranged in certain batches, with each batch totalling a specific cost and only a certain number of books in each batch. She also bought a discount card, which doesn't work on the sale books, which she bought some of. After each transaction, she took the receipt and checked each book, asking why each book was discounted this amount, why was this not discounted, and she didn't think that it really was a 10% discount and she wanted a calculator. The books also had to specially arranged in bags, with special layers of bags. Paper, plastic, paper, plastic kinda idea.
The night manager was tearing out her hair after this.
I talked with the guy who couldn't deal with her. He believes in auras, psychic powers,etc. He said she had a black aura, very dark, and she was sucking energy from people and replacing it with some of her own blackness.
She started to come in every day, with the same routine. The guy hid, each time, even before she'd made it through the front door.
She started going to our in store restaurant, freaking them out too. She would always order samosas to go. Then sit on the patio and expect to be served. She demanded free lattes, free appetizers. free dessert, free everything. The servers, a usually cheerful bunch, were noticably irritatted and shaken after each encounter. At one point, she elbowed a server carrying a large and heavy tray. After almost bowling the server over, she continued on her way, her expression and stride never changing. She accused a server of not charging her tax one day, but doing it the next. She demanded a lemon wedge and 2 cups of each different type of sauce with her samosas. The one lemon wedge was not enough, she wanted more. So she got 2. No, more. She took enough for a whole lemon.
She always wanted books on energy and aura manipulation. This freaked out all of us, even though lots of us don't believe in auras.
Most of us booksellers hid when we saw her. Each of us had dealt with her and just couldn't afterwards. Unfortunately, this one guy in the lower lever is trapped behind a desk and she always went straight to him. Poor guy was totally freaked out all the time, and feeling weird and annoyed at everything.
My own encounter was at the cash desk. She had to have books arranged specially in groups of 6. She made me switch books around after I had totalled each seperate batch, and had to delete everything. She paid in cash but did not hand it to me. She refused to touch me. She put in on the counter. I had to place the change on the counter and push it to her. Before this, I had given her a crisp 5 dollar bill as change. She had her hand on the counter, I had it over her hand, she turned it palm up, like she was going to take it, and I let the bill go. She snatched her hand away, and the bill floated towards her. In her monotone she said 'Don't throw that at me.' I didn't though. Try it sometime, the bill will float towards the person if they don't take it. She continued 'You need to read anger management.'
I had also had to change that 5 dollar bill a couple of times. The first few weren't up to her standards.
After bagging her stuff, which I also had to redo a few times to her specifications, she went throught the damned receipts, all 3 of them, during a huge lunch hour rush. It took me 45 minutes to deal with her, and that was just the sale! I'm not including the time she spent going through the receipts and blocking my till. She wouldn't move.
Afterwards, I was shaking and angry and snappy and wanted to hit something. I also kept thinking about bad things that had happened to me, like pets dying, fights with my husband, my parents. My head hurt like crazy, and really, I don't believe in auras but damn it there was something wrong about her and she was seriously effecting everyone she came into contact with.
As a group, we went to the manager and told him that we didn't want her in the store anymore. He hesitated, she was buying a lot, but he said that if she started returning, then yes he would ban her at that point.
Keep in mind, this all started last WEEK.
This week, she reappeared on Monday. She began returning things. But she would only return a couple of books on each receipt, and then she would want double copies of each receipt, but kept ordering more books. The guy in the lower level was going crazy and the first guy hid from her, but had to do an 'energy cleansing' or something after each visit, and would wipe off the negative energy clinging to her returned books. He thinks they will never sell, because she's affected the books, and no one will even know why they don't want these books.
Her return strategy was smart. She had obviously read them, but the books were in such good condition it was impossible to tell. She would return a couple of books on a few different receipts, get her cash, then come back the next day and return the rest of the books on the receipts. Always, she bought more books.
Thursday was the last straw. I was starting her return this week when I had to go deal with an emergency, so a different supervisor took over. He is always calm. I have never ever seen him angry. He's also an atheist and not fazed by 'psychic' claims.
After his encounter, he said he had never been so angry in his life, and was just so PISSED OFF but didn't know why!!!! He felt drained and his skin was all creepy crawly.
I presented the manager the next day with her returns history of the last 3 days, totalling over $600.00, with numerous staff complaints, and restaurant complaints about her.
He finally agreed to ban her.
We are all fighting over who gets to throw her out the next time she comes in.
It has been suggested we direct her to the nearby book conglomerate, but we're not that cruel.
This is gonna be really long.
She appeared out of no where last week, on Tuesday. She spent 5 hours in the store that first time.
She is very abrupt, and really really creepy. She speaks in a constant monotone and never blinks. She stares at you like she is trying to hypnotize or suck out your mind.
The first time I spoke to her, I was in a rush so I showed her where a book she wanted was, and ran off to do something urgent.
She then spoke to a male coworker for about 10 minutes.
I don't know what she did to him, but after 10 minutes, as she was still speaking, he just got up and left. He met the manager on his way to the back and said he couldn't talk to her, that she was doing something to him, to his mind.
Confused, the manager helped her but left feeling very irritated.
She then spent the night literally in the store, until we were almost closed.
She bought a bunch of books, which had to be arranged in certain batches, with each batch totalling a specific cost and only a certain number of books in each batch. She also bought a discount card, which doesn't work on the sale books, which she bought some of. After each transaction, she took the receipt and checked each book, asking why each book was discounted this amount, why was this not discounted, and she didn't think that it really was a 10% discount and she wanted a calculator. The books also had to specially arranged in bags, with special layers of bags. Paper, plastic, paper, plastic kinda idea.
The night manager was tearing out her hair after this.
I talked with the guy who couldn't deal with her. He believes in auras, psychic powers,etc. He said she had a black aura, very dark, and she was sucking energy from people and replacing it with some of her own blackness.
She started to come in every day, with the same routine. The guy hid, each time, even before she'd made it through the front door.
She started going to our in store restaurant, freaking them out too. She would always order samosas to go. Then sit on the patio and expect to be served. She demanded free lattes, free appetizers. free dessert, free everything. The servers, a usually cheerful bunch, were noticably irritatted and shaken after each encounter. At one point, she elbowed a server carrying a large and heavy tray. After almost bowling the server over, she continued on her way, her expression and stride never changing. She accused a server of not charging her tax one day, but doing it the next. She demanded a lemon wedge and 2 cups of each different type of sauce with her samosas. The one lemon wedge was not enough, she wanted more. So she got 2. No, more. She took enough for a whole lemon.
She always wanted books on energy and aura manipulation. This freaked out all of us, even though lots of us don't believe in auras.
Most of us booksellers hid when we saw her. Each of us had dealt with her and just couldn't afterwards. Unfortunately, this one guy in the lower lever is trapped behind a desk and she always went straight to him. Poor guy was totally freaked out all the time, and feeling weird and annoyed at everything.
My own encounter was at the cash desk. She had to have books arranged specially in groups of 6. She made me switch books around after I had totalled each seperate batch, and had to delete everything. She paid in cash but did not hand it to me. She refused to touch me. She put in on the counter. I had to place the change on the counter and push it to her. Before this, I had given her a crisp 5 dollar bill as change. She had her hand on the counter, I had it over her hand, she turned it palm up, like she was going to take it, and I let the bill go. She snatched her hand away, and the bill floated towards her. In her monotone she said 'Don't throw that at me.' I didn't though. Try it sometime, the bill will float towards the person if they don't take it. She continued 'You need to read anger management.'
I had also had to change that 5 dollar bill a couple of times. The first few weren't up to her standards.
After bagging her stuff, which I also had to redo a few times to her specifications, she went throught the damned receipts, all 3 of them, during a huge lunch hour rush. It took me 45 minutes to deal with her, and that was just the sale! I'm not including the time she spent going through the receipts and blocking my till. She wouldn't move.
Afterwards, I was shaking and angry and snappy and wanted to hit something. I also kept thinking about bad things that had happened to me, like pets dying, fights with my husband, my parents. My head hurt like crazy, and really, I don't believe in auras but damn it there was something wrong about her and she was seriously effecting everyone she came into contact with.
As a group, we went to the manager and told him that we didn't want her in the store anymore. He hesitated, she was buying a lot, but he said that if she started returning, then yes he would ban her at that point.
Keep in mind, this all started last WEEK.
This week, she reappeared on Monday. She began returning things. But she would only return a couple of books on each receipt, and then she would want double copies of each receipt, but kept ordering more books. The guy in the lower level was going crazy and the first guy hid from her, but had to do an 'energy cleansing' or something after each visit, and would wipe off the negative energy clinging to her returned books. He thinks they will never sell, because she's affected the books, and no one will even know why they don't want these books.
Her return strategy was smart. She had obviously read them, but the books were in such good condition it was impossible to tell. She would return a couple of books on a few different receipts, get her cash, then come back the next day and return the rest of the books on the receipts. Always, she bought more books.
Thursday was the last straw. I was starting her return this week when I had to go deal with an emergency, so a different supervisor took over. He is always calm. I have never ever seen him angry. He's also an atheist and not fazed by 'psychic' claims.
After his encounter, he said he had never been so angry in his life, and was just so PISSED OFF but didn't know why!!!! He felt drained and his skin was all creepy crawly.
I presented the manager the next day with her returns history of the last 3 days, totalling over $600.00, with numerous staff complaints, and restaurant complaints about her.
He finally agreed to ban her.
We are all fighting over who gets to throw her out the next time she comes in.
It has been suggested we direct her to the nearby book conglomerate, but we're not that cruel.
I hope you keep us informed when she returns.
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