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I haven’t posted in awhile because of the pandemic, adulting and life just being busy, but I’m still working in phone hell for the red checkmark so let’s just think of this as picking up where I left off…
Even our lawyers think you are crazy.
I’m used to rather outrageous customer demands, as I’m sure are most of us who frequent this forum, but this takes it to a whole other level.
Plenty of customers want us to compensate them for their time, inconvenience, lost business, etc.
This lady wants us to compensate her for the cost of a NEW CAR ($17000). Now I am sure you are wondering: “What on earth do cars have to do with cell phones?”. I was too at first, then I got the rest of the story.
Apparently this lady had a not too pleasant experience with one of our store reps. I don’t know how what exactly happened because all I have is her side of the story, but apparently she was treated so rudely and harassed so much that she decided to buy a new car so the EMPLOYEE THAT BOTHERED HER WOULDN’T RECOGNIZE HER OUT AND ABOUT and expects us to foot the bill.
This demand came by way of the customers lawyer and the email I got from our Legal department said basically: “We know this person is insane and they’re not getting $17000 but we need you to gather some info on this.”
I’d sure love to have been there when this crazy lady got shot down.
Like sand through the hourglass…
It wouldn’t surprise me if this guy was related to the crazy lady from the last story because he wanted somewhere around $10 000 from us. Why? He claims he called us to cancel a line SEVEN YEARS AGO and thought it was taken care of only to recently realize it wasn’t and he’d apparently been paying bills for, you know, SEVEN YEARS, without knowing it.
Dude…are you for real? I just can’t understand people who think they have NO RESPONSIBILITY whatsoever to check their bills and be aware of what they are paying for. It’s totally not Red Checmarks fault that you are apparently blissfully ignorant of everything that’s going on around you.
I offered him the standard reimbursement of three months. He did not like that much.
But I’m a good customer!
Oh yes, I’ve heard this many times before. A good customer, you say? Well, let’s take a look at the scorecard. In the past year, the following has happened on your account:
- No payments made on time
- SEVEN suspensions for non-payment
- At least six escalated calls for using belligerent language with our representatives.
- Over $300 in courtesy credits for this, that and the other because you are constantly calling and trying to get credits out of us.
- Oh and finally, per notes from one of your most recent calls: A threat to sue us.
Yep, you are totally a great customer and I cannot WAIT to make your day!
I can help you with - wait, WHAT?
This one started simple enough. A wireless coverage complaint. I can do these blindfolded (almost).
But as I read through the complaint it just got more and more bizarre:
- Her husband left her because he thought he was cheating on her (you know, because the coverage was so bad he couldn’t reach her.) and now she’s heading for divorce so she blames Red Checkmark for ruining her marriage.
- She was on a boat in rough waters and her phone ended up at the bottom of the Pacific, but she feels she shouldn’t be responsible for this “Act of God” and wants us to waive all related charges.
- And last but not least, my favorite: She wants $3000 for “suffering and emotional distress”.
As I’m sure you’ve guessed by now, she got none of the crap she was asking for.
Yeah, I’m sure it happened JUST like that!
Lady claims a male sales rep in one of our stores thought she was really sexy and agreed to give her a free phone but, oh darn, he forgot to note the promise in the system and can we please fix this?
Sure! Let’s start by you telling me what this guys name was so I can get a sexual harassment complaint on file and we’ll go from there.
At least the weekend is coming soon.
Even our lawyers think you are crazy.
I’m used to rather outrageous customer demands, as I’m sure are most of us who frequent this forum, but this takes it to a whole other level.
Plenty of customers want us to compensate them for their time, inconvenience, lost business, etc.
This lady wants us to compensate her for the cost of a NEW CAR ($17000). Now I am sure you are wondering: “What on earth do cars have to do with cell phones?”. I was too at first, then I got the rest of the story.
Apparently this lady had a not too pleasant experience with one of our store reps. I don’t know how what exactly happened because all I have is her side of the story, but apparently she was treated so rudely and harassed so much that she decided to buy a new car so the EMPLOYEE THAT BOTHERED HER WOULDN’T RECOGNIZE HER OUT AND ABOUT and expects us to foot the bill.
This demand came by way of the customers lawyer and the email I got from our Legal department said basically: “We know this person is insane and they’re not getting $17000 but we need you to gather some info on this.”
I’d sure love to have been there when this crazy lady got shot down.
Like sand through the hourglass…
It wouldn’t surprise me if this guy was related to the crazy lady from the last story because he wanted somewhere around $10 000 from us. Why? He claims he called us to cancel a line SEVEN YEARS AGO and thought it was taken care of only to recently realize it wasn’t and he’d apparently been paying bills for, you know, SEVEN YEARS, without knowing it.
Dude…are you for real? I just can’t understand people who think they have NO RESPONSIBILITY whatsoever to check their bills and be aware of what they are paying for. It’s totally not Red Checmarks fault that you are apparently blissfully ignorant of everything that’s going on around you.
I offered him the standard reimbursement of three months. He did not like that much.
But I’m a good customer!
Oh yes, I’ve heard this many times before. A good customer, you say? Well, let’s take a look at the scorecard. In the past year, the following has happened on your account:
- No payments made on time
- SEVEN suspensions for non-payment
- At least six escalated calls for using belligerent language with our representatives.
- Over $300 in courtesy credits for this, that and the other because you are constantly calling and trying to get credits out of us.
- Oh and finally, per notes from one of your most recent calls: A threat to sue us.
Yep, you are totally a great customer and I cannot WAIT to make your day!
I can help you with - wait, WHAT?
This one started simple enough. A wireless coverage complaint. I can do these blindfolded (almost).
But as I read through the complaint it just got more and more bizarre:
- Her husband left her because he thought he was cheating on her (you know, because the coverage was so bad he couldn’t reach her.) and now she’s heading for divorce so she blames Red Checkmark for ruining her marriage.
- She was on a boat in rough waters and her phone ended up at the bottom of the Pacific, but she feels she shouldn’t be responsible for this “Act of God” and wants us to waive all related charges.
- And last but not least, my favorite: She wants $3000 for “suffering and emotional distress”.
As I’m sure you’ve guessed by now, she got none of the crap she was asking for.
Yeah, I’m sure it happened JUST like that!
Lady claims a male sales rep in one of our stores thought she was really sexy and agreed to give her a free phone but, oh darn, he forgot to note the promise in the system and can we please fix this?
Sure! Let’s start by you telling me what this guys name was so I can get a sexual harassment complaint on file and we’ll go from there.
At least the weekend is coming soon.
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