Do you know why you should ask someone if they need help with anything? I'ts because we need to find out if they are not customers but shoplifters.
~Kickass Co-Manager who used to work at my store (initials R.S.)
Express checkouts have their Illiterate customers, Courtesy has their scammers, and The U-scan Self Checkouts have their *ahem*... Shoplifters.
I've heard a story of a guy grabbing someone's attention by not scanning the items and placing it in the bags because he's pissed off at the CSM for not giving him good customer service. And god knows we don't verify CC signatures at the tills even though it's the Credit Card's policy and so after that ordeal I got a customer who got mad at me because I asked for his ID and he's was wondering why I asked and not the person running the self-serve. Someone was going to walk off without paying for a Vaccum and a CSM asked him that he needed to see his receipt. While making it so obvious that he was acting like he wanted to steal it by getting irate he was mad because he had to show his receipt to the associate. HE looked at it and was like "excuse me, You didn't pay for this".
Crazy situations
No UPC: Hopefully not since the ignorant,rude joke "If it doesn't scan, then it's free" seems like it's widespread to think that they can lose their customer entitlement by not bothering with it and just keep it but who knows with people. When they scan for their items and there is no UPC they bother to grab an associate and page for them or they just realize it and they can get someone to watch their stuff while they get a UPC shows they aren't so lazy.
Price Check: Oh boy a price Mistake noticed from a customer. Gotta correct that price. People could verify if all their items are the right price at a price checker machine if they have the wrong price occuring over and over but people just shop when they are in a hurry.
Seperate Transactions: when someone works the self serve and they notice a customer didn't scan some items after they make the transaction they will get on their case for that priviledge and right but to be told that they are paying again and again for the merchandise... sheesh.
They wait too long: Do you see around you that it's busy? learn some patience, someone will get back to you.
Harassment from others: I've never heard or seen it happen at my store, only one thread I read from this site about someone who told the Customers Suck user on the till to hurry up and something about her being worse than the Cashiers.
~Kickass Co-Manager who used to work at my store (initials R.S.)
Express checkouts have their Illiterate customers, Courtesy has their scammers, and The U-scan Self Checkouts have their *ahem*... Shoplifters.
I've heard a story of a guy grabbing someone's attention by not scanning the items and placing it in the bags because he's pissed off at the CSM for not giving him good customer service. And god knows we don't verify CC signatures at the tills even though it's the Credit Card's policy and so after that ordeal I got a customer who got mad at me because I asked for his ID and he's was wondering why I asked and not the person running the self-serve. Someone was going to walk off without paying for a Vaccum and a CSM asked him that he needed to see his receipt. While making it so obvious that he was acting like he wanted to steal it by getting irate he was mad because he had to show his receipt to the associate. HE looked at it and was like "excuse me, You didn't pay for this".
Crazy situations
No UPC: Hopefully not since the ignorant,rude joke "If it doesn't scan, then it's free" seems like it's widespread to think that they can lose their customer entitlement by not bothering with it and just keep it but who knows with people. When they scan for their items and there is no UPC they bother to grab an associate and page for them or they just realize it and they can get someone to watch their stuff while they get a UPC shows they aren't so lazy.
Price Check: Oh boy a price Mistake noticed from a customer. Gotta correct that price. People could verify if all their items are the right price at a price checker machine if they have the wrong price occuring over and over but people just shop when they are in a hurry.
Seperate Transactions: when someone works the self serve and they notice a customer didn't scan some items after they make the transaction they will get on their case for that priviledge and right but to be told that they are paying again and again for the merchandise... sheesh.
They wait too long: Do you see around you that it's busy? learn some patience, someone will get back to you.
Harassment from others: I've never heard or seen it happen at my store, only one thread I read from this site about someone who told the Customers Suck user on the till to hurry up and something about her being worse than the Cashiers.
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