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  • So, you are the President now.....

    Yesterday morning, a new employee of mine saw first hand what a sucky hotel customer was. She was on her FIRST day. She was putting up breakfast at about 9:15am. Breakfast closes at 9am. There were two people still eating. She politely asked them if it was okay if she put the items away now. One lady asked if the waffle's can be left out so she can make one for her husband and take it to the room. No problem she was told. So the other items were put away. A few minutes later, another guest, Gooberman as I like to call him, came for the breakfast. He yells out "where's all the damn food!". New clerk told him how breakfast was over at 9am and that the waffles were still out and he can help himself. He DEMANDED that ALL the food be put back out and that breakfast does not end until 11am. He told her that it doesn't end until 11am, not "it shouldn't end until 11am", he wasn't making a suggestion.
    She told him that it in fact does end at 9am, and that she can't leave the food out until 11am. He starts yelling that he wants to speak to the manager. I was at home sleeping, but my father was at the hotel working on a few little things in some of the rooms. She (new clerk, we'll call her A) had a list of all the rooms my father could have been in. A starts to call the rooms to locate him, and Gooberman yells out "If he isn't here in 5 minutes, I'm calling the cops!". One older gentleman that was sitting at a table reading the paper said "Are you dumb?", to which Gooberman replied "Mind your business". I think its funny that someone outright called him dumb, very appropriate in my opinion.
    My father gets there, and Gooberman goes off. He is told that the breakfast is over at 9am, as all the lobby, and room signs indicate. Its like the fool can't comprehend this. He keeps insisting that it IS OPEN UNTIL 11AM. My father even told him that McDonalds doesn't keep there breakfast open until 11am, and they get paid for each meal. A was laughing at this point.
    Dude just keeps going on about it. But at this point, my father is so pissed at this guy, he didn't want to offer him anything and ended the conversation (he was going to offer the guy some food if he wanted something). However, even though he was complaining that the food was gone, he saw that the waffles were out and made TWO during all the arguing. He got food, two hot waffles, wtf was he groaning about?
    My father told A that he was going to finish his work at this if Gooberman keeps bothering her, to not call him, but the cops. Gooberman tried to follow my father, until my father started walking around in circles. At that point, Gooberman felt dumb, and left him alone.
    That was the last we saw of Gooberman. He called the 1-800 number and complained that we put the breakfast away at 9am. The corporate asses didn't want to hear our side, so I am now writing a letter to Gooberman.
    If I am not busy tomorrow, I am going to be a SC when I call the corporate offices to inquire why I have to apologize to somebody about closing breakfast at its official closing time.

  • #2
    Please, please, please say that it's a corporate rule that breakfast ends at 9!!!!
    Unseen but seeing
    oh dear, now they're masquerading as sane-KiaKat
    There isn't enough interpretive dance in the workplace these days-Irv
    3rd shift needs love, too
    RIP, mo bhrionglóid

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    • #3
      i think he did at the end ^_^
      CORPORATE SUCKS!

      Comment


      • #4
        I suck at re telling stories.

        Unfortunately, its our rule, a rule we have had for 9 years.

        Also, the title of the thread mentions President. Thats because Gooberman actually said, "I bet if the President was here the breakfast would be open until 11am". Yes, it would, end of story.

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        • #5
          Oh yeah, he's going to call the cops if breakfast stuff is not put out for him????? I'd love to hear that 911 call

          If some idiot threatened to call the cops on me over something that stupid, I'd probably tell him that I'm going to call the cops even sooner if he doesn't shut up and quit being a nuissance.

          That's usually one threat which seems to make them leave when they think they're going to argue me down over something they don't like. "How would you like for me to call the police and report you as a public nuissance? I suggest you shut up and leave now!"

          As for letters, I wouldn't bother. I don't apologize to people for being jerks to me. I don't care if it means losing the job.
          The Borg wouldn't know fun if they assimilated an amusement park. -- B'Elanna Torres, Star Trek: Voyager

          Math! Math, my dear boy, is but the lesbian sister of Biology. -- Peter Griffin, Family Guy

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          • #6
            Unfortunately, something trivial as apology letter could mean the difference between having a franchised hotel and having an independant. We have too much invested in our property to risk that. I hate it though, having to actually apologize to a dumb fuck.

            Last thing I should add, quoted from the complaint itself, "the shower head was too low". That is a first, as the nearly 10 year old property was built within spec, including the "height" of the shower head. All rooms have the shower head installed at the same height, and in all the years the hotel has been open, I have NEVER heard of this as an issue.

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            • #7
              Quoth slick View Post
              Last thing I should add, quoted from the complaint itself, "the shower head was too low". That is a first, as the nearly 10 year old property was built within spec, including the "height" of the shower head. All rooms have the shower head installed at the same height, and in all the years the hotel has been open, I have NEVER heard of this as an issue.
              In my own personal experience. "Public" showerheads, for lack of a better term, are frequently mounted too low for my own comfort and convenience, however, this is not something I would ever complain about as it is not the hotel owners fault that I am a freak of nature. You can't possible mount a showerhead to make everyone happy. If you mounted it high to make me happy, all the short people of the world would complain that it's too high for them to reach.
              The only words you said that I understood were "His", "Phone" and "Ya'll". The other 2 paragraphs worth was about as intelligible as a drunken Teletubby barkin' come on's at a Hooter's waitress.

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              • #8
                GODDAMNIT! Move the showerhead up three inches NOW!!!!!!!!!!!!!!!!!



                I think the 911 call would have been like the lady who called from a Burger King drive though because she didn't get her burger right.

                Slick - I can sympathize with you. Unfortunately, the customer learned that throwing a hissy fit like a 2 year old baby will get him what he wants.
                Quote Dalesys:
                ... as in "Ifn thet dawg comes at me, Ima gonna shutz ma panz!"

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                • #9
                  Quoth slick View Post
                  Last thing I should add, quoted from the complaint itself, "the shower head was too low". That is a first, as the nearly 10 year old property was built within spec, including the "height" of the shower head. All rooms have the shower head installed at the same height, and in all the years the hotel has been open, I have NEVER heard of this as an issue.
                  I'm not that tall (5'8" or 173cm), and I've run into many a hotel shower head that was installed too low for my comfort. I fell particularly sorry for anyone at or above the 6' mark, as many of the ones that are ok for me would be too low for them.

                  But that's certainly not something I would complain about. Especially not in an older hotel. As long as there was decent water pressure and the temperature was hot enough and stayed at a constant temperature, that would be all I needed.

                  As an aside, the Westin that hosts our thrice-yearly gaming convention has new shower heads. There are actually two heads on a single mounting and you can choose which one you use. The upper one is about 6 inches higher than the lower one, which must be really nice for the tall people.

                  I'd totally write a nice, flowery letter to that breakfast twat, make a copy for corporate, then throw it in the trash. It would rub me completely the wrong way to have to apologize for doing everything right.

                  ^-.-^
                  Faith is about what you do. It's about aspiring to be better and nobler and kinder than you are. It's about making sacrifices for the good of others. - Dresden

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                  • #10
                    I'm just above the 6' mark. I have yet to run into a hotel shower that wasn't poking my ass. Ok, maybe not that bad. They're all the same, just above the 5 feet from the tub. But I've never thought to complain about it. Seems silly to me. Just bend the knees or take a bath.
                    I've lost my mind ages ago. If you find it, please hide it.

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                    • #11
                      Mmmhmmm, and the "proper" reply to the president thing would be, "But you're not the president, so breakfast ends at 9. Please enjoy the waffles I've left out, and STFU." or "I'm sure the president would be up before 9 as he is a very busy man, and would therefore have made it to breakfast on time. STFU".

                      Granted, I might be a little upset if I found breakfast was gone by 9, but if the waffle machine were out, I would be happy to get anything and make them and be on my merry little way. Or I would go out to eat if waffles weren't to my liking that morning. But I certainly wouldn't be raising holy heck over it. I mean, it's a free complimentary breakfast, and there are signs everywhere that state what time it's over!
                      Jim: Fact: Bears eat beets. Bears. Beets. Battlestar Gallactica.
                      Dwight: Bears don't eat bee... Hey! What are you doing?
                      The Office

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                      • #12
                        Quoth aurelemsrealm View Post
                        Oh yeah, he's going to call the cops if breakfast stuff is not put out for him????? I'd love to hear that 911 call
                        There was a guy who did phone 911 from a restaurant because they refused to issue a refund for a steak he didn't like.

                        The guy got his refund, but it turns out he had several warrants on him, so he was taken out in handcuffs anyway.

                        Source: Darwin Awards as an Honorable Mention
                        I AM the evil bastard!
                        A+ Certified IT Technician

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                        • #13
                          A few weeks ago, my wife's family had a family reunion at The Georgia Baptist Convention Center just outside of Toccoa, GA. It was a nice weekend getaway. However, the two big issues I had with staying there were issues that probably would have the guy in the original post blowing a gasket.

                          Breakfast was served at 7:30 a.m., and the line stayed open for an hour. You snooze, you lose.

                          In our room, I did not like the showerhead at all. From what I could tell, there was no type of diffuser to help disperse the water. It came out in a high pressure stream. I had to tie a wash cloth around the shower head so that I didn't feel like my hide was being peeled off or that I had a hole blasted through my body where the stream hit. Also, the drain stopper didn't work quite right. The water drained from the tub very slowly. I could get it to drain quicker by holding the lever down, but I wasn't about to stand there and hold the lever down for the rest of eternity.

                          Other than those issues, it was a pleasant stay.
                          The Borg wouldn't know fun if they assimilated an amusement park. -- B'Elanna Torres, Star Trek: Voyager

                          Math! Math, my dear boy, is but the lesbian sister of Biology. -- Peter Griffin, Family Guy

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                          • #14
                            Quoth Banrion View Post
                            In my own personal experience. "Public" showerheads, for lack of a better term, are frequently mounted too low for my own comfort and convenience, however, this is not something I would ever complain about as it is not the hotel owners fault that I am a freak of nature. You can't possible mount a showerhead to make everyone happy. If you mounted it high to make me happy, all the short people of the world would complain that it's too high for them to reach.
                            I have to agree. Standing an unimposing 5'8", I am not a threat to block anyone's view in a crowd. However, I have often found hotel showerheads to be mounted ridiculously too low, even for me, even in newer hotels.

                            I don't get it. I mean, would anyone complain if they were up HIGH? The tall people would be more comfortable, and the average and short people would still be able to shower without a problem.

                            But no, that, and early breakfasts, while annoyances, are not something I would complain about, let alone go ballistic over. Heck, I didn't even complain about the one hotel room last summer that I checked into that hadn't been turned, and was trashed. Either the night clerk or the housekeeping staff made an error, but I got a new room, no muss, no fuss, and that was that.

                            "The Customer Is Always Right...But The Bartender Decides Who Is
                            Still A Customer."

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                            • #15
                              Quoth Jester View Post
                              I have to agree. Standing an unimposing 5'8", I am not a threat to block anyone's view in a crowd. However, I have often found hotel showerheads to be mounted ridiculously too low, even for me, even in newer hotels.
                              Yep, most hit me about mid-back, right between the shoulder blades. I had the man of the house mount our new showerhead a full 6 feet from the top of the tub, it's just right now He still swivels it down for a lower spray, but it doesn't bother him, and he doesn't have 3 feet of hair to wash.
                              The only words you said that I understood were "His", "Phone" and "Ya'll". The other 2 paragraphs worth was about as intelligible as a drunken Teletubby barkin' come on's at a Hooter's waitress.

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