Yesterday morning, a new employee of mine saw first hand what a sucky hotel customer was. She was on her FIRST day. She was putting up breakfast at about 9:15am. Breakfast closes at 9am. There were two people still eating. She politely asked them if it was okay if she put the items away now. One lady asked if the waffle's can be left out so she can make one for her husband and take it to the room. No problem she was told. So the other items were put away. A few minutes later, another guest, Gooberman as I like to call him, came for the breakfast. He yells out "where's all the damn food!". New clerk told him how breakfast was over at 9am and that the waffles were still out and he can help himself. He DEMANDED that ALL the food be put back out and that breakfast does not end until 11am. He told her that it doesn't end until 11am, not "it shouldn't end until 11am", he wasn't making a suggestion.
She told him that it in fact does end at 9am, and that she can't leave the food out until 11am. He starts yelling that he wants to speak to the manager. I was at home sleeping, but my father was at the hotel working on a few little things in some of the rooms. She (new clerk, we'll call her A) had a list of all the rooms my father could have been in. A starts to call the rooms to locate him, and Gooberman yells out "If he isn't here in 5 minutes, I'm calling the cops!". One older gentleman that was sitting at a table reading the paper said "Are you dumb?", to which Gooberman replied "Mind your business". I think its funny that someone outright called him dumb, very appropriate in my opinion.
My father gets there, and Gooberman goes off. He is told that the breakfast is over at 9am, as all the lobby, and room signs indicate. Its like the fool can't comprehend this. He keeps insisting that it IS OPEN UNTIL 11AM. My father even told him that McDonalds doesn't keep there breakfast open until 11am, and they get paid for each meal. A was laughing at this point.
Dude just keeps going on about it. But at this point, my father is so pissed at this guy, he didn't want to offer him anything and ended the conversation (he was going to offer the guy some food if he wanted something). However, even though he was complaining that the food was gone, he saw that the waffles were out and made TWO during all the arguing. He got food, two hot waffles, wtf was he groaning about?
My father told A that he was going to finish his work at this if Gooberman keeps bothering her, to not call him, but the cops. Gooberman tried to follow my father, until my father started walking around in circles. At that point, Gooberman felt dumb, and left him alone.
That was the last we saw of Gooberman. He called the 1-800 number and complained that we put the breakfast away at 9am. The corporate asses didn't want to hear our side, so I am now writing a letter to Gooberman.
If I am not busy tomorrow, I am going to be a SC when I call the corporate offices to inquire why I have to apologize to somebody about closing breakfast at its official closing time.
She told him that it in fact does end at 9am, and that she can't leave the food out until 11am. He starts yelling that he wants to speak to the manager. I was at home sleeping, but my father was at the hotel working on a few little things in some of the rooms. She (new clerk, we'll call her A) had a list of all the rooms my father could have been in. A starts to call the rooms to locate him, and Gooberman yells out "If he isn't here in 5 minutes, I'm calling the cops!". One older gentleman that was sitting at a table reading the paper said "Are you dumb?", to which Gooberman replied "Mind your business". I think its funny that someone outright called him dumb, very appropriate in my opinion.
My father gets there, and Gooberman goes off. He is told that the breakfast is over at 9am, as all the lobby, and room signs indicate. Its like the fool can't comprehend this. He keeps insisting that it IS OPEN UNTIL 11AM. My father even told him that McDonalds doesn't keep there breakfast open until 11am, and they get paid for each meal. A was laughing at this point.
Dude just keeps going on about it. But at this point, my father is so pissed at this guy, he didn't want to offer him anything and ended the conversation (he was going to offer the guy some food if he wanted something). However, even though he was complaining that the food was gone, he saw that the waffles were out and made TWO during all the arguing. He got food, two hot waffles, wtf was he groaning about?
My father told A that he was going to finish his work at this if Gooberman keeps bothering her, to not call him, but the cops. Gooberman tried to follow my father, until my father started walking around in circles. At that point, Gooberman felt dumb, and left him alone.
That was the last we saw of Gooberman. He called the 1-800 number and complained that we put the breakfast away at 9am. The corporate asses didn't want to hear our side, so I am now writing a letter to Gooberman.
If I am not busy tomorrow, I am going to be a SC when I call the corporate offices to inquire why I have to apologize to somebody about closing breakfast at its official closing time.
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