the other day i was helping out a customer who just walked up while another customers car had just finished.
*note this guy had a reason to be angry as his car had taken an unusually long time to be finished, and the end result was that his car was pretty damaged from the work that had been done, also note that the mechanic that did the work got fired for this reason (along with a few others)
im helping an elderly customer choose out some tires for his car, and the angry customer notices that his car is about finished (i dont have the paper work so there fore not truly done, he comes up and stands a few feet back from my counter)
me: ill be with you in just a moment sir.
sc: excuse me, but i have been waiting here all day you have an obligation to serve me first.
me to ec: sir let me help this gentleman really quickly and ill be right back with you.
ec: thats fine dear i understand.
me to sc: im sorry sir i dont seem to have your paper work here, i need to wait for the mechanic to bring it back so i can finish checking you out.
sc: why should i have to go and get my own paper work you need to go and get it for me.
random customer walks up with a bottle of oil.
rc to sc: well arnt you rude.
sc. you have no idea what the situation here is i have every right to be rude screw you.
rc: i still think that you are rude and no matter what the situation is you do not need to be treating her like that.
sc and rc start to verbally fight i go out side to get the paper work to expidite this customer out of there. meanwhile i run in to a manager who was walking through the shop and tell him whats going on by the time i get back the rc is walking away angerly and the sc is standing there angerly.
sc: you need to be my witness,
mc: for what
sc: that guy wants to meet me out side and kick my ass
me: i didnt here him say that so i cant be your witness to that fact
sc: but thats what he said
me: still i did not hear him say that so i cant be your witness,
sc: well that guy was rude and said i was rude.
me: i think that guy was concerned that you were being hostile to me, for no reason even though i know that you have every right to be angry that your car has taken so long i can understand your frustration, but to that guy you probably seemed a bit too hostile torward me.
i finish checking him out.
the next day (dun dun dun)
i see sc standing in line, so i ask him
me: how may i help you today,
sc: (points to a co worker) no thanks i want HIM to help me.
me: ok, let me know if there is anything i can do to help if you need it
later on that day, my manager asks me what happened with him last night so i tell him pretty much what i wrote above.
m: well what ever you said that guy is going to the complaints department saying that your a racist.
me: what, what did i say that he thought that i was a racist.
m: i dont know, he wont tell me. all he said was that you said something derogatory against spanish people
me: i dont think that i was racist, and if he wont say what it was that i said that was racist then they wont do anything about it unless he says what it was, besides my boyfriend is spanish, how can i be racist against spanish people.
*note this guy had a reason to be angry as his car had taken an unusually long time to be finished, and the end result was that his car was pretty damaged from the work that had been done, also note that the mechanic that did the work got fired for this reason (along with a few others)
im helping an elderly customer choose out some tires for his car, and the angry customer notices that his car is about finished (i dont have the paper work so there fore not truly done, he comes up and stands a few feet back from my counter)
me: ill be with you in just a moment sir.
sc: excuse me, but i have been waiting here all day you have an obligation to serve me first.
me to ec: sir let me help this gentleman really quickly and ill be right back with you.
ec: thats fine dear i understand.
me to sc: im sorry sir i dont seem to have your paper work here, i need to wait for the mechanic to bring it back so i can finish checking you out.
sc: why should i have to go and get my own paper work you need to go and get it for me.
random customer walks up with a bottle of oil.
rc to sc: well arnt you rude.
sc. you have no idea what the situation here is i have every right to be rude screw you.
rc: i still think that you are rude and no matter what the situation is you do not need to be treating her like that.
sc and rc start to verbally fight i go out side to get the paper work to expidite this customer out of there. meanwhile i run in to a manager who was walking through the shop and tell him whats going on by the time i get back the rc is walking away angerly and the sc is standing there angerly.
sc: you need to be my witness,
mc: for what
sc: that guy wants to meet me out side and kick my ass
me: i didnt here him say that so i cant be your witness to that fact
sc: but thats what he said
me: still i did not hear him say that so i cant be your witness,
sc: well that guy was rude and said i was rude.
me: i think that guy was concerned that you were being hostile to me, for no reason even though i know that you have every right to be angry that your car has taken so long i can understand your frustration, but to that guy you probably seemed a bit too hostile torward me.
i finish checking him out.
the next day (dun dun dun)
i see sc standing in line, so i ask him
me: how may i help you today,
sc: (points to a co worker) no thanks i want HIM to help me.
me: ok, let me know if there is anything i can do to help if you need it
later on that day, my manager asks me what happened with him last night so i tell him pretty much what i wrote above.
m: well what ever you said that guy is going to the complaints department saying that your a racist.
me: what, what did i say that he thought that i was a racist.
m: i dont know, he wont tell me. all he said was that you said something derogatory against spanish people
me: i dont think that i was racist, and if he wont say what it was that i said that was racist then they wont do anything about it unless he says what it was, besides my boyfriend is spanish, how can i be racist against spanish people.
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