One afternoon a 16 or 17 year old guy came up to my till with an Xbox 360. I'm thinking, "No prob. This should be relatively easy." Boy...I couldn't have BEEN more wrong.
Me: "Hi, how are you? Did you find everything you were looking for today?"
Him: "Uh...yeah. But, like...I don't actually have the money to pay for this."
Me: (thinking "WTF? Why are you here then?") "Ok...so how can I help you today?"
Him: "Well, my grandfather's coming up to pay for this."
Me: (thinking the guy was close or right outside or en route and wondering why he couldn't wait for the grandfather to show up to pay) "Ok...well we can wait a few minutes. That shouldn't be a problem."
Him: "Well, no. See, he's coming in from out of town."
Me: (Me going back to my original "WTF?" thought) "Ok.."
Him: "Can you hold it for me?"
Me: "No, sir. I'm sorry. We cannot hold items here at the registers."
Him: "Oh. Ok." (Me thinking that would be it...but NO!) "Let me call my mom. Hang on."
Me: (thinking "...WTF is your MOM gonna do? She can't change store policy!")
Him: (into the phone) "Hey, Mom! I'm at BBuy. I'm at the register. The cashier is saying that she can't hold it here at the register." (pause) "My mom wants to talk to you."
Me: "Huh? ....Ok" (the things we do for customer-centric policies) "How may I help you ma'me?"
Her: "Hello. I'm Justin's mother (gee, never would have guessed). Why can't you hold it?"
Me: "It's against store policy, ma'me."
Her: "WELL I DON'T UNDERSTAND WHAT THE BIG DEAL IS! MY SON HAS TO GO PLAY BASEBALL IN A FEW MINUTES (well then why the HELL is he at my store?) AND MY FATHER IS GONNA COME AND BUY THAT GAME."
Me: "Well ma'me, I'm sorry but we don--"
Her: "HOW IS MY FATHER GONNA KNOW WHAT MY KIDS WANT IF IT'S NOT UP THERE AT THE REGISTER?" (Gee, I dunno....you could TALK to him about it...or WRITE IT DOWN...or even *gasp* COME UP AND GET IT TOGETHER!) "MY FATHER DOESN'T KNOW WHAT MY KIDS WANT!"
By this time the MOD got wind of what was going on and told me to go on ahead and hold the item. See what endless bitching can get you?
The kicker about all this is that after that entire diatribe THE FKKERS DIDN'T SHOW UP TO GET THE DAMN XBOX!
Me: "Hi, how are you? Did you find everything you were looking for today?"
Him: "Uh...yeah. But, like...I don't actually have the money to pay for this."
Me: (thinking "WTF? Why are you here then?") "Ok...so how can I help you today?"
Him: "Well, my grandfather's coming up to pay for this."
Me: (thinking the guy was close or right outside or en route and wondering why he couldn't wait for the grandfather to show up to pay) "Ok...well we can wait a few minutes. That shouldn't be a problem."
Him: "Well, no. See, he's coming in from out of town."
Me: (Me going back to my original "WTF?" thought) "Ok.."
Him: "Can you hold it for me?"
Me: "No, sir. I'm sorry. We cannot hold items here at the registers."
Him: "Oh. Ok." (Me thinking that would be it...but NO!) "Let me call my mom. Hang on."
Me: (thinking "...WTF is your MOM gonna do? She can't change store policy!")
Him: (into the phone) "Hey, Mom! I'm at BBuy. I'm at the register. The cashier is saying that she can't hold it here at the register." (pause) "My mom wants to talk to you."
Me: "Huh? ....Ok" (the things we do for customer-centric policies) "How may I help you ma'me?"
Her: "Hello. I'm Justin's mother (gee, never would have guessed). Why can't you hold it?"
Me: "It's against store policy, ma'me."
Her: "WELL I DON'T UNDERSTAND WHAT THE BIG DEAL IS! MY SON HAS TO GO PLAY BASEBALL IN A FEW MINUTES (well then why the HELL is he at my store?) AND MY FATHER IS GONNA COME AND BUY THAT GAME."
Me: "Well ma'me, I'm sorry but we don--"
Her: "HOW IS MY FATHER GONNA KNOW WHAT MY KIDS WANT IF IT'S NOT UP THERE AT THE REGISTER?" (Gee, I dunno....you could TALK to him about it...or WRITE IT DOWN...or even *gasp* COME UP AND GET IT TOGETHER!) "MY FATHER DOESN'T KNOW WHAT MY KIDS WANT!"
By this time the MOD got wind of what was going on and told me to go on ahead and hold the item. See what endless bitching can get you?
The kicker about all this is that after that entire diatribe THE FKKERS DIDN'T SHOW UP TO GET THE DAMN XBOX!
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