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Just Can't Wait!
This past Saturday, I had one of our favorite patrons. One of my staff was already helping her, but she finally came back with 2 DVDs in her hand begging me to wait on her. She let me know that the patron returned 3 DVDs, one of which was an empty case, so she took it back. All DVDs get put on my cart for cleaning after each circulation, and my desk is 10 feet away from the Circ Desk. Ok, so I go up to the Circ Desk.
IUH: Me!
SC: Cranky, Irritating Patron
IUH: I see you have 2 DVDs that are due today. Would you like to return or renew them?
SC: I just handed them to the other woman!
IUH: No, she put 2 DVDs on my cart ... this title and this title. You still have this title (the empty case in her hand), which you have right there, and these 2 other titles, which are due today.
SC: I know I gave her 5 DVDs! I know I just GAVE them to her!
IUH: That can't be, because they all go to me for cleaning after they're checked in, and my desk is 10 feet away. They couldn't have disappeared into thin air from here to there. Perhaps they're in your car, like that other time?
SC: FINE! I'll go check my car. (She goes to her car and comes back) They're NOT in my car! She took them.
IUH: Are you accusing my staff of stealing from you?
SC: No ... no ... but ... but, I always have trouble with her!
The employee she's referring to is a sub, who only works here maybe one day every other month.
IUH: Perhaps you want to check at home? Remember the last time you insisted that you returned a DVD, you found it under the stairs?
SC: Oh, uh ... yeah, but I KNOW I RETURNED THEM!
IUH: Well, why don't you just check first and call me to let me know if you found them or not. How does that sound?
SC: FINE!
I never heard from her, so I was wondering what happened. Guess what was in our overnight book drop on Tuesday morning? Yep, those 2 DVDs that "I KNOW I RETURNED THEM JUST NOW!"
Just can't wait to see her this Saturday. I would SO love to say, "I see you found the DVDs at home," but she'd probably freak if I rubbed it in.
IUH: Me!
SC: Cranky, Irritating Patron
IUH: I see you have 2 DVDs that are due today. Would you like to return or renew them?
SC: I just handed them to the other woman!
IUH: No, she put 2 DVDs on my cart ... this title and this title. You still have this title (the empty case in her hand), which you have right there, and these 2 other titles, which are due today.
SC: I know I gave her 5 DVDs! I know I just GAVE them to her!
IUH: That can't be, because they all go to me for cleaning after they're checked in, and my desk is 10 feet away. They couldn't have disappeared into thin air from here to there. Perhaps they're in your car, like that other time?
SC: FINE! I'll go check my car. (She goes to her car and comes back) They're NOT in my car! She took them.
IUH: Are you accusing my staff of stealing from you?
SC: No ... no ... but ... but, I always have trouble with her!
The employee she's referring to is a sub, who only works here maybe one day every other month.
IUH: Perhaps you want to check at home? Remember the last time you insisted that you returned a DVD, you found it under the stairs?
SC: Oh, uh ... yeah, but I KNOW I RETURNED THEM!
IUH: Well, why don't you just check first and call me to let me know if you found them or not. How does that sound?
SC: FINE!
I never heard from her, so I was wondering what happened. Guess what was in our overnight book drop on Tuesday morning? Yep, those 2 DVDs that "I KNOW I RETURNED THEM JUST NOW!"
Just can't wait to see her this Saturday. I would SO love to say, "I see you found the DVDs at home," but she'd probably freak if I rubbed it in.
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