Thanks For The Compliment

[TeslaRecoil]

So my company is finally isssuing formal, written policies on how to handle the processing of checks. All the cashiers have seen this policy, and have been told to call a manager if they have any questions.

Last night, I get called up front. The cashier says she wasn't sure if the new policy covered what she had: a check from New York, with a license from Massachusetts. Well, I'm gonna have to say no. The name matched, but I have no way of verifying the address.

I told her that's why we ask for ID when handling checks. We need to verify who's writing the check.

The customer got this pissy look on her face...

SC: "What do you mean?"
ME: "Well, I can't use an out of state license to verify a check from New York."
SC: "That's ridiculous. How am I supposed to pay?"
ME: "Well, if you don't have New York ID, then you'll have to pay some other way."
SC: "I've NEVER heard of that."
ME: (With a smile on my face) "Well, today you have."
SC: ::blank stare:: "You know, you're a real f***ing d***!"

She then proceeds to leave without her license or her check.

I politely call her back and ask if she wanted her license and check. She comes back and asks for the manager. I told her that I'm the MOD.

SC: "You're the manager?"
ME: "Yes ma'am."
SC: "You're very rude."
ME: "I'm sorry you feel that way. Have a nice day." ::Big smile::

As she walks out the door ...

ME: (to cahsier, a little loud) "She calls me a f***ing d*** and I'M the one whose rude? Nice, huh?"

I think she heard me, but, hey, what can you do?

So am I rude because I was being a bit of a smart ass, or because I refused to tell her what she wanted to hear?

[South Texan]

So am I rude because I was being a bit of a smart ass, or because I refused to tell her what she wanted to hear?

Let's see...

1) You told her she could not do what she wanted;

2) You explained the logic for why you had to tell her "no";

3) The logic was sound;

4) You stayed cheerful when she got mad;

5) You responded to her indignation without apologizing for telling her “no”;

6) You stayed calm, professional and in control when she threw a tantrum;

7) You refused to sink to her level when she called you names;

8) You did not give in just to make her happy again.

Yes. In the world of SC you qualified to be one of the rudest ever!!!