This could belong in either unsupportable or here, but I think that it fits better into sucky customers. THe fact that I work in a computer store is just incidental.
Two exchanges, both with the same customer:
SC: More stupid than sucky
Me: Your friendly neighbourhood technomancer
Exchange 1: (Over the phone)
SC: Computer's broken, yada yada yada
Me: Sounds like a hard drive problem, bring it in and I'll run some diagnostics
SC: Okay, Can you tell me if I'll have it back today
Me: Um, no... I can't really tell you until I know whats wrong with it.
SC: Okay, goodbye.
Exchange 2: (At the front counter)
Me: Okay, so if I can just get your contact information, I'll let you know once I know something.
SC: Aren't you going to start on it right away
Me: Of course, but the diagnostics will take at least a half-hour to run.
SC: Alright, I'll come back then.
Why is it so hard for people to understand these three simple facts: I cnat diagnose over the phone, I can't tell you how long its going to take until I've figured out what the problem is, and diagnostics take time to run. I may call myself a technomancer, but I don't actually have magical powers. (Although some people think that we do )
Two exchanges, both with the same customer:
SC: More stupid than sucky
Me: Your friendly neighbourhood technomancer
Exchange 1: (Over the phone)
SC: Computer's broken, yada yada yada
Me: Sounds like a hard drive problem, bring it in and I'll run some diagnostics
SC: Okay, Can you tell me if I'll have it back today
Me: Um, no... I can't really tell you until I know whats wrong with it.
SC: Okay, goodbye.
Exchange 2: (At the front counter)
Me: Okay, so if I can just get your contact information, I'll let you know once I know something.
SC: Aren't you going to start on it right away
Me: Of course, but the diagnostics will take at least a half-hour to run.
SC: Alright, I'll come back then.
Why is it so hard for people to understand these three simple facts: I cnat diagnose over the phone, I can't tell you how long its going to take until I've figured out what the problem is, and diagnostics take time to run. I may call myself a technomancer, but I don't actually have magical powers. (Although some people think that we do )
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