SC: Can I write a check?
Me: Sure. Do you have a players card?
SC: Yep. I've cashed them before when you guys were ___.
I really HATE it when they refer to the other company we were two buyers ago. We have nothing to do with the old company yet people insist that they've been coming to our casino for the last ten years when in reality its only been open for one year.
Me: Oh well company ___ took everything with them so we'll have to start from scratch.
SC: Okay.
I ask her for all the necessary items and I am about to go into Central credit. It's an online page where we can see where the person has cashed any checks.
Ooh I got a huge red flag on her account. She had a lot of NSF (Non sufficient funds), returns, and no payments. My mind flashed:
Me: (still with a smile) I'll be right back...
I start to go into the back and run into the supervisor.
Me: I need you to come see this...
The supervisor follows me and I merely point to my screen. He has that
look too.
SV: Unfortunately we will not be able to cash any checks for you at this time. It seems that you have unpaid checks and returns in several other casinos.
SC: That's BullSh**!
I looked at her like:
Because she was a little old lady and it was kind of funny and weird to see her outburst like that. She quickly covered her mouth and said to "pardon her french." Which annoys me anyway.
SV: It's all right here...
SC: Thats impossible! I have over fourty thousand dollars in my account!
SV: Nevertheless we cannot do a check.
SC: I don't want to pay the fees at the atm!
Now, if she had all that money why would she have so many returned checks and refuse to pay three dollars to pull out money?
SC: tell me the dates. I want to write them down.
SV: Okay, you have twenty-eight hundred at _____. On january ___.
SC: Ooh. That was because a russian man broke into my house and stole my credit card.
I'm like wtf to the russian reference, couldn't she have just said a man? Or why would there be outstandings on a check if he stole a credit card. I guarantee with the check procedures someone would have noticed a man with a woman's name and different ID... So I think BS right there.
SV: um.. okay but still we can't do one.
SC: But I got three million out of the settlement! I have the money!
At this point my supervisor and I were like yeah whatever.
She was declined at a bunch of other casinos too. Now ours.
SC: I'm leaving!
Us: Okay.
I swear I attract the crazies.
Me: Sure. Do you have a players card?
SC: Yep. I've cashed them before when you guys were ___.
I really HATE it when they refer to the other company we were two buyers ago. We have nothing to do with the old company yet people insist that they've been coming to our casino for the last ten years when in reality its only been open for one year.
Me: Oh well company ___ took everything with them so we'll have to start from scratch.
SC: Okay.
I ask her for all the necessary items and I am about to go into Central credit. It's an online page where we can see where the person has cashed any checks.
Ooh I got a huge red flag on her account. She had a lot of NSF (Non sufficient funds), returns, and no payments. My mind flashed:

Me: (still with a smile) I'll be right back...
I start to go into the back and run into the supervisor.
Me: I need you to come see this...

The supervisor follows me and I merely point to my screen. He has that

SV: Unfortunately we will not be able to cash any checks for you at this time. It seems that you have unpaid checks and returns in several other casinos.
SC: That's BullSh**!
I looked at her like:

SV: It's all right here...
SC: Thats impossible! I have over fourty thousand dollars in my account!
SV: Nevertheless we cannot do a check.
SC: I don't want to pay the fees at the atm!
Now, if she had all that money why would she have so many returned checks and refuse to pay three dollars to pull out money?
SC: tell me the dates. I want to write them down.
SV: Okay, you have twenty-eight hundred at _____. On january ___.
SC: Ooh. That was because a russian man broke into my house and stole my credit card.
I'm like wtf to the russian reference, couldn't she have just said a man? Or why would there be outstandings on a check if he stole a credit card. I guarantee with the check procedures someone would have noticed a man with a woman's name and different ID... So I think BS right there.
SV: um.. okay but still we can't do one.
SC: But I got three million out of the settlement! I have the money!
At this point my supervisor and I were like yeah whatever.
She was declined at a bunch of other casinos too. Now ours.
SC: I'm leaving!
Us: Okay.
I swear I attract the crazies.

Comment