Your service is TOO good. I'm going ELSEWHERE!!! (language)

[Dave1982]

I'm still irritated about this, and I still don't get it.

This asshole enters my department and I start my usual greeting.

Me: What can I help you find today.

This drew a physical reaction from the guy. He stopped, shuddered with anger, then snatched up his Rewards check and abandoned his cart.

SC: Nothing. I don't come here to get harassed! I'm going to do my shopping elsewhere!!!!!



Me: I'm doing my job, sir.

SC: That's NOT your job!!! *walking away*

Me *loudly, as I walked away in the other direction*: YES, it IS, sir!

Man. I guess our service is just TOO GOOD for this guy. Clearly, politely offered assistance to a customer is going to far. Well, good riddance. Go ahead and shop somewhere where the employees ignore you.

I hadn't thought that this was such a big deal, but as I related the story to a co-worker a minuite later, my voice started wavering with rage. I mean come on. I AM doing my job.

I realized after it had happened that I'd seen this asshole before, and he had acted angry the last time, though he didn't walk out. He just said "LIKE I TOLD YOU THE LAST TIME, NO!" even though I hadn't said anything to him before.

I explained what happened to the MOD, and he told me that if the asshole filed a complaint he'd back me up.

[MrSunshineState]

That guy is flat out crazy. I would completely ignore him the next time he comes in. Including abandoing the register when he is ready to purchase his items

[BookstoreEscapee]

Geez, how hard is it to say, "No, thanks, I'm fine"?

I'd rather the customer just ignore me than get mad at me for simply letting them know I'm there if they need help. (Dog forbid.)

[HALFHUMANHALFZOMBIE]

Ass. I bet he's a hermit who in the presence of any communication to other people he considers is harassment. Don't be exposed to the public then. Work for yourself on a computer sitting on your ass all day.I agree with MrSunshinestate. If you know what he looks like and you see him again, just ignore him if he needs help!

[RammsteinGirl]

The guy was either fucking crazy or severely antisocial, to get so hostile towards someone for merely asking if he needed help finding anything. Sounds to me like he doesn't need to be out in public. He should do all his shopping on the Internet, where he doesn't have to actually interact with people.

[Kiwi]

ARGH the David Carr line that I hate with a passion.... "what may I help you find today"

ugh ugh ugh I hate it SOOOO much, David Carr is a hack and a conman!

The insane bitch at the gallery tried to make us say that to customers and all of us flat out refused to follow his sales techniques, and when she did she chased customers right out of the store!

The guy was an ass for getting so angry and rude to you!

But I also leave stores as soon as I hear that line, it sounds so forced and unnatural to me.... david carr... I hate you so!

[South Texan]

ARGH the David Carr line that I hate with a passion.... "what may I help you find today"

I also hate hearing that because everyone knows the average person does not phrase statements like that and it does sound very forced. Whenever I hear it, it also gives the impression that I am being rushed to make a selection and will not be allowed to browse without the salesperson watching me or following me. It almost is as if I am being pushed to grab something and get out fast. I prefer to hear "Hi, welcome to ... " to let me know the salesperson has seen me and is there if I need him/her, but is not pushing me to do something.

Still, that guy was an ass for reacting that way.

[Crazeyal]

Actually, the man might be sick. Social Anxiety Disorder (Social Phobia), sometimes called Xenophobia. Doesn't want to deal with strangers, being outside might be a trial for him. Not everyone reacts to phobias be being passive.

[air914]

I also hate hearing that because everyone knows the average person does not phrase statements like that and it does sound very forced. Whenever I hear it, it also gives the impression that I am being rushed to make a selection and will not be allowed to browse without the salesperson watching me or following me. It almost is as if I am being pushed to grab something and get out fast. I prefer to hear "Hi, welcome to ... " to let me know the salesperson has seen me and is there if I need him/her, but is not pushing me to do something.

Still, that guy was an ass for reacting that way.

I totally agree. I hate when the salespeople are AT the door and you feel like you can't browse..... I also hate it if 5 or 6 employees all ask you "can I help you" and you've already said "no" several times. I know they're just doing their job- it just gets annoying.

HOWEVER, I wouldn't react that way - I'd just say a little "no thanks" and keep walking...... or heck, look around for a second and leave if you feel uncomfortable - but you don't have to go storming out claiming you've been "harassed"

[tenaciousb]

Something like that happened at my staples.

The guy wasn't mad, but he asked if they make us go around and talk to everyone, and we were like yeah, and he said everyone always talks to him whenever he comes in.

[Kaylyn]

When I worked at RadioShack several years ago, we actually were trained to be persistent with the customers. I felt awful because I'd ask the customer if they needed help finding anything when they walked in the door, then I was SUPPOSED to kind of wander around near them, fixing displays or whatever not to be too obvious, and if I caught them looking at a particular item for more than two seconds, was supposed to actively sell it to them, along with suggesting add-ons and one of our major products (DirecTV, DISH, one of our many many cell phone services). Surprisingly, never got anyone too irritated at me for this. Maybe I'm just a good actress. ("Oh, yes, let me continue re-planogramming this section because I was JUST about to start on it when you got here...")

[Becks]

Can't win, don't try.

Some people complain because no one acknowledges them. (Personally, I think these people ignore it, and then bitch later.)

Other complain because they're being harassed.

What are we to do?

[Tria]

Actually, the man might be sick. Social Anxiety Disorder (Social Phobia), sometimes called Xenophobia. Doesn't want to deal with strangers, being outside might be a trial for him. Not everyone reacts to phobias be being passive.

Or he could just be an asshole. Not everyone has a "problem".

[Marxfan]

Geez, how hard is it to say, "No, thanks, I'm fine"?

In his case, impossible, apparently.

Quoth Crazeyal
Actually, the man might be sick. Social Anxiety Disorder (Social Phobia), sometimes called Xenophobia. Doesn't want to deal with strangers, being outside might be a trial for him. Not everyone reacts to phobias be being passive.

Or he could just be an asshole. Not everyone has a "problem".

True.

[BookstoreEscapee]

When I worked at RadioShack several years ago, we actually were trained to be persistent with the customers. I felt awful because I'd ask the customer if they needed help finding anything when they walked in the door, then I was SUPPOSED to kind of wander around near them, fixing displays or whatever not to be too obvious, and if I caught them looking at a particular item for more than two seconds, was supposed to actively sell it to them, along with suggesting add-ons and one of our major products (DirecTV, DISH, one of our many many cell phone services). Surprisingly, never got anyone too irritated at me for this. Maybe I'm just a good actress. ("Oh, yes, let me continue re-planogramming this section because I was JUST about to start on it when you got here...")

I wouldn't last a week working in a place like that. I am NOT a "salesperson" and I have no desire to be. I prefer to shop in peace and I gave that same respect to my customers. I appreciate when employees let me know they are available, and/or ask if I need any help, and then back off when I say no, thank you.