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It's Happened (Sorry Long)

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  • It's Happened (Sorry Long)

    I found them, guests so ignorant and unaware that they set the bar for sucky customers everywhere.

    Incident 1: They show up four hours early for check in. Their excuse according to wifey was "There wasn't nowhere to park my big truck" Yes that's verbatim, she proceeds to mention her "big truck" twice more. We get it you're proud of your big truck.

    Incident 2: Her credit card is declined all three of them. She and hubby rifle through their belongings and finally cadge up enough cash to pay. Must have gone into debt after buying the "big truck"

    Incident 3: Manager comes out and sees her children chucking fries and bits of hamburger over the balcony in order to feed the birds thus littering our parking lot.

    Incident 4: Later that evening the people next door complain that the baby has been crying non-stop for two hours straight. Guess who was sleeping in the same room with the baby and were actually fast asleep through the whole thing: Yes the parents of the year of course.

    Incident 5: The two older kids are outside playing and start asking me questions. I don't mind answering. However wifey pokes her head out and says "You leave that housekeeper alone or she's going to be pissed at you"

    Incident 6: I get to their room, door's wide open, kids are running in and out yelling, the television's on full blast. I knock and ask if she wants service. She bellows "Not now the baby's sleeping. We can't go nowhere until she wakes up". She then snaps that she hopes my talking didn't wake the baby

    Incident 7: I move on to the room next door and she trundles out with her cell phone and starts talking. The two oldest girls sit at her feet and start coloring. This would've been a picture perfect family scene if the wife had kept her yap shut. She was whining to her friend on the phone that her g***mn kids were always fighting and she had to take them to the beach to "shut them up" and how the g***mn baby cried all night and was feverish.

    Incident 8: They finally go out and I go to do their room. I start to smell something similar to the smell of a burning campfire. Further investigation led me to the planter box, the wooden planter box with dry pine needles in it in a town where it rains very little. In that box was a still lit cigarette burning merrily on top of 5 or 6 mushed out ones.
    The lit cigarette was just starting to ignite the pine needles. I dumped a butt load of water and was furious. There is an ashtray literally five feet from their room and they've been dropping cigarettes in the planter box without even putting them out properly. These bozos could have burned down the hotel with their lazy ignorance.


    Luckily the little firebugs got a one way ticket to never rent a room here again land, leaving me with disgusting room to swamp out and or course no tip. Here's praying the next hotel they descend on survives them as well.
    My Horror Blog

    Cinemania

  • #2
    I feel for you, I truly do.

    My friend, who has my two godchildren, has been working at the same hotel since we were in high school. She works 3 days a week front desk and then 2 days as a maid. She likes the fact that tourists leave good tips when she's a maid.

    I've heard all the horror stories. Burned blankets and pillows, birthday cake mushed into the carpet, dirty diapers strewn about all over the floor, vomit all over the bathroom from drunken hotel parties, used condoms "hiding" inside the rolled up sheet, porn magazines left behind.....

    I could never do it. Never.

    From the looks of your story, I'm pretty sure you'd love to just take their "big truck" and shove it right up their asses.
    You really need to see a neurologist. - Wagegoth

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    • #3
      Quoth blas87 View Post
      From the looks of your story, I'm pretty sure you'd love to just take their "big truck" and shove it right up their asses.
      As long as it's "big." I mean, just a "truck" wouldn't be nearly so satisfying.
      "I'm not a crazed gunman, dad, I'm an assassin... Well, the difference being one is a job and the other's mental sickness!" -The Sniper

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      • #4
        Maybe they're lucky you didn't get a credit card number for them, or you could charge them for the cleaning fee.
        "Time shall help me face my painful memories with indifference, and with more of it, I won't feel the need to face them at all..."

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        • #5
          Are you supposed to tip the cleaning person at the hotel? Every day? What if it's not the same person everyday and you just tip at the end? Would they share that tip? And what's a customary tip? I had no idea.

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          • #6
            Quoth Kusanagi View Post
            Maybe they're lucky you didn't get a credit card number for them, or you could charge them for the cleaning fee.
            Maybe, nothing. They ARE lucky, in my opinion.
            Unseen but seeing
            oh dear, now they're masquerading as sane-KiaKat
            There isn't enough interpretive dance in the workplace these days-Irv
            3rd shift needs love, too
            RIP, mo bhrionglóid

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            • #7
              I tip $2 to $3 dollars a day if it's just me, $5 if the kids are with us, $10 the time my son puked all over the bathroom (It was 3 am and I didn't want to wake up the staff, I wiped up most of it with towels, so it wouldn't be a caked on disgusting mess, and warned them at the front desk. They let me take home the ice bucket to use in the car, just in case.).
              Labor boards have info on local laws for free
              HR believes the first person in the door
              Learn how to go over whackamole bosses' heads safely
              Document everything
              CS proves Dunning-Kruger effect

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              • #8
                Quoth air914 View Post
                Are you supposed to tip the cleaning person at the hotel? Every day? What if it's not the same person everyday and you just tip at the end? Would they share that tip? And what's a customary tip? I had no idea.
                Same here. I stay at hotels very frequently and never knew that!

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                • #9
                  Well my view on tipping is if the guest leaves a fairly clean room I don't really expect a tip. It's nice when they do but not required. However if they leave the room flat out nasty and it takes nearly an hour to clean (an average room takes a 20 to 30 minutes) then a tip should be left. That's just my opinion.

                  Tipping every day no, in fact I hate taking money from a stayover unless I am 100 percent sure it's a tip. If I'm not sure I leave the money where it is, I do not want to have accidentally stolen someone's money. It's better to leave it after you leave it after you check out. If you do leave a tip in a stayover then leave it with a note that's usually the best way.

                  As for having different cleaners, it's a cleaner's choice whether to split the tip or not. Some are totally cool with it others flat out balk at it. If you happen to be impressed with a certain housekeeper and want to leave him/or her something in appreciation, your best bet is to bring it to front desk and they will give it to the housekeeper.


                  Customary tipping is 2 to 5$. I found this handy little tipping list on CNN's website that helps me when I go out to restaurants etc.
                  http://money.cnn.com/pf/features/lists/tipping/.


                  But again that's simply my opinion.
                  Last edited by TruthHurts; 08-16-2007, 12:19 AM.
                  My Horror Blog

                  Cinemania

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                  • #10
                    I usually tip a few dollars, upping it if the room is a pit. I wouldn't have known to do so, but my dad travels a ton for work, and we mostly stay at the same hotel in MI where we know all the staff, at this point in time, so I'd feel bad not tipping.

                    Also, the story above kills me, in part because of the following. In college, I dated the lead singer of a hardcore/metalcore band, who never did much and have since broken up. I toured with them, drove the van, etc. A few times when we were on the road for a few days, we'd get a hotel room or two and party it up--acting like the rockstars we thought we were, especially pleased when we got a "hot tub" in our room. But no matter how hungover and grumpy I was the next day, I'd always make sure to gather up the bottles and such, make sure we didn't leave any garbage outside of the bins, and just tidy up a bit, along with leaving a really good tip. Too bad more people don't suck.
                    "In the end I was the mean girl/or somebody's in between girl"~Neko Case

                    “You don't need many words if you already know what you're talking about.” ~William Stafford

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