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At my store when you pay with Debit you have an option to get money back. The maximum is $100.
People know how the system works, you tell the cashier, they punch it it, you swipe your card, PIN number and then you confirm the amount. The machine literally prints up, is $xx.xx Okay?
Then you hit Okay or No.
So this usually is never a problem for people. Everyone once in a while we get a cashier who makes a mistake. No biggie, people just press no and the Cashier is prompted to enter the correct amount, and then the customer verifies it again. Idiot Proof Right?
Not Sucky Customer Proof!
So couple comes in, say to the cashier that they need $100 back. They bought a few sandwiches and drinks etc...
Anyway, the transaction goes through, then they end up coming up to me, Front End Supervisor, or what ever you call it. So they come up to me saying that the cashier hadn't given her the money back. I ask for the receipt, she was not charged for the $100 dollars.
She said that she asked the cashier for $100 back, and that she deserves it right now, and I said I apologize for the error, but their is nothing you can do, if you would like to buy anything else at all, you can get $100 no problem (such as candy, or even a newspaper). They angrily say no, we don't need anything at all, and storm out of the store.
Now why I didn't I say it is their fault as well? Because the Customer is always right where I work...
EDIT - I totally disagree with that rule, and I am now allowed to point out that the customer is wrong, but I must do it politely...
People know how the system works, you tell the cashier, they punch it it, you swipe your card, PIN number and then you confirm the amount. The machine literally prints up, is $xx.xx Okay?
Then you hit Okay or No.
So this usually is never a problem for people. Everyone once in a while we get a cashier who makes a mistake. No biggie, people just press no and the Cashier is prompted to enter the correct amount, and then the customer verifies it again. Idiot Proof Right?
Not Sucky Customer Proof!
So couple comes in, say to the cashier that they need $100 back. They bought a few sandwiches and drinks etc...
Anyway, the transaction goes through, then they end up coming up to me, Front End Supervisor, or what ever you call it. So they come up to me saying that the cashier hadn't given her the money back. I ask for the receipt, she was not charged for the $100 dollars.
She said that she asked the cashier for $100 back, and that she deserves it right now, and I said I apologize for the error, but their is nothing you can do, if you would like to buy anything else at all, you can get $100 no problem (such as candy, or even a newspaper). They angrily say no, we don't need anything at all, and storm out of the store.
Now why I didn't I say it is their fault as well? Because the Customer is always right where I work...
EDIT - I totally disagree with that rule, and I am now allowed to point out that the customer is wrong, but I must do it politely...
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