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This is a tale of customer suckiness from yesterday. If only murder was legal I'd have put one loudmouth white trash punk out of our misery yesterday. I mean I haven't been truly angry enough to beat the living crap out of anyone in a long time, but this guy definitely was cruising for it.
It was time for me to leave. Some kid spilled an icee at the register as I was getting ready to leave. The store manager was running register until the assistant manager got there. So, I went to the supply room to get the mop bucket to clean up the mess.
So, anyway, I cleaned up the mess from this little girl's icee. It should have been no big deal. I just took for granted that the wet floor sign was there because we always keep it right by the front door because some careless clod is always making messes right at the entrance. This time it wasn't, but I didn't notice it.
I put up the mop bucket up, and went to the office to fill out my timesheet. There was a big commotion out front just as soon as I sat down. I stepped outside to see what happened. Some loud-mouthed white trash idiot fell on the wet spot, and was immediately bitching about how careless we must be, and how he was going to sue. The manager seemed to have it under control, so I stepped back into the office to get my cell phone and other stuff before leaving. That's when I saw the wet floor sign sitting in the office. *Oh shit!* I thought to myself.
So, I pretended that I'd been looking for it and had just found it. I really thought it was already out there. I planted it in its usual spot. *Why of all times?* I thought to myself.
Jackass started in that it wasn't there when he fell, and now he thought his knee must be broken because it was killing him. A couple of customers commented to me that he wasn't limping that bad until I put the wet floor sign out. I told them that I'd just cleaned up the mess, so the floor hadn't had time to dry. Their attitude was, "Yeah, those things happen sometimes. It's not such a big deal as he was making it out to be."
He wanted us to call the police. I thought to myself that they aren't going to do anything about this type of situation, but the guy is probably going to make an ass of himself. So, I decided maybe calling the police might not be such a bad idea. I told the dispatcher what had happened, and told her that he was trying to make a scene about it. She took my information and said she'd send a couple of officers. So, I got on the closed register, and started waiting on customers while the manager called our district supervisor to notify him.
The dispatcher called back and told us that they considered it a civil matter. She asked if the guy thought he needed an ambulance. So, I asked him. He said no. I told her that he said no. So, she informed me that there was nothing further they could do since no one was seriously injured or in any kind of danger. So, I told the manager when she got off the phone with the district supervisor. Manager told jackass what the police told me. She then gave him the office number.
The jackass started to get very rude and beligerent with personal attacks about us being careless and incompetent. Most customers I talked to seemed to think he was just a stupid loudmouth trying to scam us. A few customers offered to give us their contact information in case we needed them to offer witness statements about jackass' behavior. Manager took their names and numbers. Jackass just wouldn't let up. He came over to my line and asked me for my name and wanted me to sign a statement. I told him my name, but said I wasn't signing anything for him. He then wanted district supervisor's direct number. I told him that I don't know it, but the office number is printed on outside of the front windows just to the left of the door.
He got the number, and immediately called the office. He got the voice mail for the woman who handles customer complaints at the office. He left her a loud rambling message about how we were being rude and unprofessional in handling him, then turned right around and called the office again leaving yet another similar message on her voice mail. He did this several more times within the span of 5 minutes, like it was going to get her attention much faster. She and I ended up having the discussion of her viewpoint on that later when she called to ask me about my side of the story. That's another story, though.
Manager decided to call the police again to report him for being a public nuissance. So, she stepped off to the area near the restrooms where she could still keep watch. I continued waiting on customers. Jackass stepped up to manager's register. A customer asked what happened, and so I told them that he fell. He butted in, and started running his mouth about the big mess and how there was no wet floor sign. I commented that I had just cleaned it, and was looking for the wet floor sign.
Jackass snapped at me, "I'm not talking to you! You have no right to say anything about it! I don't want to talk to you!"
Of course, I snapped back, "You need to quit running your mouth. In fact, it'd be in your best interests to step outside and wait for the police there."
Then, he launched into a tirade about how I should be nicer to him because he was going to own the company, and we'd be working for him.
I'd held my temper pretty well until then, but I started letting it fly. "I don't think so! You're not going to own squat! All you're doing is making yourself look foolish every time you run your mouth."
He proceeded to tell me that I'd shut up if I knew what was good for me.
So, I told him that I'd file a report against him for his threatening behavior when the police got there if he didn't stop it. So, he'd really be better off to just go outside and wait. Of course, he didn't take the hint.
Manager came back at that point. She told him the police were on their way. He just kept standing at her register until she finally told him to move because he's blocking customers waiting in line.
So, he wandered over by the coffee pots. I just ignored him. A couple of regulars asked me what happened, so I told them. He butted in and started running his mouth.
I snapped at him, "That's enough! We're not talking to you! I already told you that you need to go outside and wait for the police there."
Him: "No, it's not enough! I'm going to own this store...."
Me: "Yeah, and I'm going to file a report against you for your threatening, beligerent behavior."
Him: "It's all on your cameras, and I have witnesses."
Me: "Yep, it's all on camera, and we have witnesses, too."
He finally wandered off, but I kept watching his movements. I guess he didn't like that because he came back after a couple of minutes and thought he was going to stare me down. I never said anything, I just kept staring him down until another customer came up to my register. I really wanted him to make a physical move at that point since my register was near the coffee station. I was filling coffee pots with hot water between customers "to look busy." I was getting my arsenal ready because I had every intention of scalding him if he decided to make any kind of physical threat. Like I said, I'd not been that mad at anyone in a long time, but I was ready and willing to draw blood. I was scouting for every possible object I could use as a weapon if he decided to act on his threatening behavior.
A customer came up to my register with her purchase. She and I chatted as I rang her up. She asked what happened, so I told her. He started running his mouth again. She just made a comment about stupid people who obviously don't know when to shut up. He got mad and walked away. She and I laughed about it. He kept glaring at us from a distance. I made it obvious I was watching him. I thought to myself, *Yeah, go ahead and start something. See where it gets you.* I'm generally a peaceful, easy-going person, but he'd crossed that line, and I so desparately wanted to knock the living crap out of him. I'm just glad that we were busy enough that I had customers to occupy me. It really was for the best in that situation.
He just kept making a general nuissance of himself until the police arrived. Of course, he tried to put on the act that he hadn't done anything to make the situation worse, but he couldn't keep his mouth shut when it came time to tell our side. He kept trying to interrupt us. Plus, the cops know us because they stop in our store frequently on their patrols. They saw right through him despite his act. They so much as told us that after he finally left. Of course, he made the statement as the police took charge of the situation that he would never be back in this store until both of us were fired. In all reality, this incident will long since be a faded memory before either of us departs from employment with the company. Manager told them that she'd prefer he didn't come back, so they informed him that we could now have him charged with trespassing should he return. He then left as soon as they released him. They stayed to make sure he left, then they left.
The company's insurance investigator came out late afternoon today and took pictures of the store and took our statements. He said most likely it won't go any further because jackass hasn't even contacted anyone in the company since the incident yesterday. All I can say is that I hope jackass gets everything he deserves. If I can help it come to pass in any way, I'll be glad to help.
It was time for me to leave. Some kid spilled an icee at the register as I was getting ready to leave. The store manager was running register until the assistant manager got there. So, I went to the supply room to get the mop bucket to clean up the mess.
So, anyway, I cleaned up the mess from this little girl's icee. It should have been no big deal. I just took for granted that the wet floor sign was there because we always keep it right by the front door because some careless clod is always making messes right at the entrance. This time it wasn't, but I didn't notice it.
I put up the mop bucket up, and went to the office to fill out my timesheet. There was a big commotion out front just as soon as I sat down. I stepped outside to see what happened. Some loud-mouthed white trash idiot fell on the wet spot, and was immediately bitching about how careless we must be, and how he was going to sue. The manager seemed to have it under control, so I stepped back into the office to get my cell phone and other stuff before leaving. That's when I saw the wet floor sign sitting in the office. *Oh shit!* I thought to myself.
So, I pretended that I'd been looking for it and had just found it. I really thought it was already out there. I planted it in its usual spot. *Why of all times?* I thought to myself.
Jackass started in that it wasn't there when he fell, and now he thought his knee must be broken because it was killing him. A couple of customers commented to me that he wasn't limping that bad until I put the wet floor sign out. I told them that I'd just cleaned up the mess, so the floor hadn't had time to dry. Their attitude was, "Yeah, those things happen sometimes. It's not such a big deal as he was making it out to be."
He wanted us to call the police. I thought to myself that they aren't going to do anything about this type of situation, but the guy is probably going to make an ass of himself. So, I decided maybe calling the police might not be such a bad idea. I told the dispatcher what had happened, and told her that he was trying to make a scene about it. She took my information and said she'd send a couple of officers. So, I got on the closed register, and started waiting on customers while the manager called our district supervisor to notify him.
The dispatcher called back and told us that they considered it a civil matter. She asked if the guy thought he needed an ambulance. So, I asked him. He said no. I told her that he said no. So, she informed me that there was nothing further they could do since no one was seriously injured or in any kind of danger. So, I told the manager when she got off the phone with the district supervisor. Manager told jackass what the police told me. She then gave him the office number.
The jackass started to get very rude and beligerent with personal attacks about us being careless and incompetent. Most customers I talked to seemed to think he was just a stupid loudmouth trying to scam us. A few customers offered to give us their contact information in case we needed them to offer witness statements about jackass' behavior. Manager took their names and numbers. Jackass just wouldn't let up. He came over to my line and asked me for my name and wanted me to sign a statement. I told him my name, but said I wasn't signing anything for him. He then wanted district supervisor's direct number. I told him that I don't know it, but the office number is printed on outside of the front windows just to the left of the door.
He got the number, and immediately called the office. He got the voice mail for the woman who handles customer complaints at the office. He left her a loud rambling message about how we were being rude and unprofessional in handling him, then turned right around and called the office again leaving yet another similar message on her voice mail. He did this several more times within the span of 5 minutes, like it was going to get her attention much faster. She and I ended up having the discussion of her viewpoint on that later when she called to ask me about my side of the story. That's another story, though.
Manager decided to call the police again to report him for being a public nuissance. So, she stepped off to the area near the restrooms where she could still keep watch. I continued waiting on customers. Jackass stepped up to manager's register. A customer asked what happened, and so I told them that he fell. He butted in, and started running his mouth about the big mess and how there was no wet floor sign. I commented that I had just cleaned it, and was looking for the wet floor sign.
Jackass snapped at me, "I'm not talking to you! You have no right to say anything about it! I don't want to talk to you!"
Of course, I snapped back, "You need to quit running your mouth. In fact, it'd be in your best interests to step outside and wait for the police there."
Then, he launched into a tirade about how I should be nicer to him because he was going to own the company, and we'd be working for him.
I'd held my temper pretty well until then, but I started letting it fly. "I don't think so! You're not going to own squat! All you're doing is making yourself look foolish every time you run your mouth."
He proceeded to tell me that I'd shut up if I knew what was good for me.
So, I told him that I'd file a report against him for his threatening behavior when the police got there if he didn't stop it. So, he'd really be better off to just go outside and wait. Of course, he didn't take the hint.
Manager came back at that point. She told him the police were on their way. He just kept standing at her register until she finally told him to move because he's blocking customers waiting in line.
So, he wandered over by the coffee pots. I just ignored him. A couple of regulars asked me what happened, so I told them. He butted in and started running his mouth.
I snapped at him, "That's enough! We're not talking to you! I already told you that you need to go outside and wait for the police there."
Him: "No, it's not enough! I'm going to own this store...."
Me: "Yeah, and I'm going to file a report against you for your threatening, beligerent behavior."
Him: "It's all on your cameras, and I have witnesses."
Me: "Yep, it's all on camera, and we have witnesses, too."
He finally wandered off, but I kept watching his movements. I guess he didn't like that because he came back after a couple of minutes and thought he was going to stare me down. I never said anything, I just kept staring him down until another customer came up to my register. I really wanted him to make a physical move at that point since my register was near the coffee station. I was filling coffee pots with hot water between customers "to look busy." I was getting my arsenal ready because I had every intention of scalding him if he decided to make any kind of physical threat. Like I said, I'd not been that mad at anyone in a long time, but I was ready and willing to draw blood. I was scouting for every possible object I could use as a weapon if he decided to act on his threatening behavior.
A customer came up to my register with her purchase. She and I chatted as I rang her up. She asked what happened, so I told her. He started running his mouth again. She just made a comment about stupid people who obviously don't know when to shut up. He got mad and walked away. She and I laughed about it. He kept glaring at us from a distance. I made it obvious I was watching him. I thought to myself, *Yeah, go ahead and start something. See where it gets you.* I'm generally a peaceful, easy-going person, but he'd crossed that line, and I so desparately wanted to knock the living crap out of him. I'm just glad that we were busy enough that I had customers to occupy me. It really was for the best in that situation.
He just kept making a general nuissance of himself until the police arrived. Of course, he tried to put on the act that he hadn't done anything to make the situation worse, but he couldn't keep his mouth shut when it came time to tell our side. He kept trying to interrupt us. Plus, the cops know us because they stop in our store frequently on their patrols. They saw right through him despite his act. They so much as told us that after he finally left. Of course, he made the statement as the police took charge of the situation that he would never be back in this store until both of us were fired. In all reality, this incident will long since be a faded memory before either of us departs from employment with the company. Manager told them that she'd prefer he didn't come back, so they informed him that we could now have him charged with trespassing should he return. He then left as soon as they released him. They stayed to make sure he left, then they left.
The company's insurance investigator came out late afternoon today and took pictures of the store and took our statements. He said most likely it won't go any further because jackass hasn't even contacted anyone in the company since the incident yesterday. All I can say is that I hope jackass gets everything he deserves. If I can help it come to pass in any way, I'll be glad to help.
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