I'm sorry if someone has already complained about this. I'm new and I just need to rant. (Sorry if I offend anyone who works at GANZ, I'm sure GANZ's tech support is annoyed at Webkinz customers too)
I've worked at a specialty toy store for a little over a year now. For the first six months, the customers we've gotten were actually pretty awesome. They were always polite, happy to wait for us to finish with one customer before could help them, ect....
Then http://en.wikipedia.org/wiki/WebkinzWebkinz(tm) became popular.
Anyone who worked at a Hallmark, Just Ducky, or any other specialty store will probably know what I'm taking about. These things are TY Beanie Babies and Tamagotchi combined with the popularity of Cabbage Patch Kids. These little guys have the ability to make generally nice customers into SC in under 5 words flat.
"Do you have webkizs?"
I get bombarded with phone calls each day asking if we have webkinz that GANZ hasn't released yet. I oftentimes get stuck on the phone switching from lines 1 and 2 answering the same friggen question.
And these kids suddenly have lost all abilities to accept simple requests. Example:
Me: We're having a great day at [store name], this is [my name] how can I help you?
SC: Do you have webkinzs?
Me: Yes, we have several. Is there a particular one you are looking for?
SC: No, can you just list off what you have?
Ok, most co-workers will inform the SC that they will only let them ask for three webkinz and we'll let them know if we have it. They do this because (by Murphy's Law) by this point, the other line is ringing and we need to finish this call so we can pick up the other line. (We only have one phone, we're a small store)
But me, trying to be helpful and all, I have a list in my pocket with all the webkinz we have.
Me: Alright, we have the Pig, Cow, Black Bear, Lion, Elephant, Hippo, Golden Retriever, Cocker Spaniel, Black and White Cat, Yellow Cat, Unicorn, Monkey, Poodle, Rabbit, Frog, Bull Frog, Tree Frog, Spotted Frog, Tiger, Chihuahua, Gorilla, Pegasus, Pug, Terrier, Pink Poodle, White Poodle, Cheeky Monkey, Yorkie, Panda, Google, Polar Bear, Pink Pony, Persian Cat, Black Lab, Leopard, Bull Dog, Koala, and Dalmatian. We also have most of those in Littlekinz.*
*I pride myself with being able to do that in one breath.
SC: Do you have the Halloween Black Cat?
Me in my head: What the hell! #%$@ you!
Me: No, I'm afraid won't get that until near Halloween.
Very similar things happen when these kids come into our store. They don't bother to look at what we have, they always come to the desk and ask us first.
SC: Do you have the Husky?
Me: No, we've been having a difficult time trying to get it.
SC: Do you have the Reindeer?
Me: No, that doesn't come out until Christmas.
SC: Do you have Webkinz cards?
Me: Your elbow is on them....**
**Absolutely true. Its happened a few times.
This happens about once every 12 minutes each and every day! These kids now know our shipping schedules so every friggen day at 11:00 a.m. we get a billion calls asking if webkinz are in yet.
Then, GANZ had to release information about their new Charms a friggen month before they put them into production! Now we get calls about those!
Our entire display of Charms (when we finally got them) was emptied in under an hour. The poor girl who had to setup the display got swamped as we was carrying it to the floor. She just set it down where she was standing and then took it away when it was cleaned out.
Screw procreation. I don't want kids anymore.
I've worked at a specialty toy store for a little over a year now. For the first six months, the customers we've gotten were actually pretty awesome. They were always polite, happy to wait for us to finish with one customer before could help them, ect....
Then http://en.wikipedia.org/wiki/WebkinzWebkinz(tm) became popular.
Anyone who worked at a Hallmark, Just Ducky, or any other specialty store will probably know what I'm taking about. These things are TY Beanie Babies and Tamagotchi combined with the popularity of Cabbage Patch Kids. These little guys have the ability to make generally nice customers into SC in under 5 words flat.
"Do you have webkizs?"
I get bombarded with phone calls each day asking if we have webkinz that GANZ hasn't released yet. I oftentimes get stuck on the phone switching from lines 1 and 2 answering the same friggen question.
And these kids suddenly have lost all abilities to accept simple requests. Example:
Me: We're having a great day at [store name], this is [my name] how can I help you?
SC: Do you have webkinzs?
Me: Yes, we have several. Is there a particular one you are looking for?
SC: No, can you just list off what you have?
Ok, most co-workers will inform the SC that they will only let them ask for three webkinz and we'll let them know if we have it. They do this because (by Murphy's Law) by this point, the other line is ringing and we need to finish this call so we can pick up the other line. (We only have one phone, we're a small store)
But me, trying to be helpful and all, I have a list in my pocket with all the webkinz we have.
Me: Alright, we have the Pig, Cow, Black Bear, Lion, Elephant, Hippo, Golden Retriever, Cocker Spaniel, Black and White Cat, Yellow Cat, Unicorn, Monkey, Poodle, Rabbit, Frog, Bull Frog, Tree Frog, Spotted Frog, Tiger, Chihuahua, Gorilla, Pegasus, Pug, Terrier, Pink Poodle, White Poodle, Cheeky Monkey, Yorkie, Panda, Google, Polar Bear, Pink Pony, Persian Cat, Black Lab, Leopard, Bull Dog, Koala, and Dalmatian. We also have most of those in Littlekinz.*
*I pride myself with being able to do that in one breath.
SC: Do you have the Halloween Black Cat?
Me in my head: What the hell! #%$@ you!
Me: No, I'm afraid won't get that until near Halloween.
Very similar things happen when these kids come into our store. They don't bother to look at what we have, they always come to the desk and ask us first.
SC: Do you have the Husky?
Me: No, we've been having a difficult time trying to get it.
SC: Do you have the Reindeer?
Me: No, that doesn't come out until Christmas.
SC: Do you have Webkinz cards?
Me: Your elbow is on them....**
**Absolutely true. Its happened a few times.
This happens about once every 12 minutes each and every day! These kids now know our shipping schedules so every friggen day at 11:00 a.m. we get a billion calls asking if webkinz are in yet.
Then, GANZ had to release information about their new Charms a friggen month before they put them into production! Now we get calls about those!
Our entire display of Charms (when we finally got them) was emptied in under an hour. The poor girl who had to setup the display got swamped as we was carrying it to the floor. She just set it down where she was standing and then took it away when it was cleaned out.
Screw procreation. I don't want kids anymore.
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