I always seem to get the geniuses!
So at about 5pm on Saturday evening, a lady wants some photos printed. I go through all the hard stuff like name, phone number, size of prints, how many copies.
Me: So is that the two day service?
Cust: Is that your cheapest?
Me: Yep
Cust: Then that's fine. When will they be ready?
Me: <checks watch> 5pm Monday
Cust: But that's the day after tomorrow!
Me: Umm...yep...two days.
Cust: But that's too quick! I want the two day service. You'll charge me extra to pick them up on Monday evening!
Me:
I can assure you we won't. I give you the price now, and that's the price you pay.
Cust: Well, I don't want this Monday service. I want your longest service.
Me: That's what you're getting. <pointing to price and service sign> Our 48hour service. <big mistake to change from days to hours>
Cust: 48hours? Why didn't you offer that before?
Me:
Cust: I'll take that service then. When will they be ready?
Me: 5pm Monday.
Cust: That's much better. See you Monday!
Me: <runs to tell colleagues of the latest genius>

So at about 5pm on Saturday evening, a lady wants some photos printed. I go through all the hard stuff like name, phone number, size of prints, how many copies.
Me: So is that the two day service?
Cust: Is that your cheapest?
Me: Yep
Cust: Then that's fine. When will they be ready?
Me: <checks watch> 5pm Monday
Cust: But that's the day after tomorrow!
Me: Umm...yep...two days.
Cust: But that's too quick! I want the two day service. You'll charge me extra to pick them up on Monday evening!
Me:

Cust: Well, I don't want this Monday service. I want your longest service.
Me: That's what you're getting. <pointing to price and service sign> Our 48hour service. <big mistake to change from days to hours>
Cust: 48hours? Why didn't you offer that before?
Me:

Cust: I'll take that service then. When will they be ready?
Me: 5pm Monday.
Cust: That's much better. See you Monday!
Me: <runs to tell colleagues of the latest genius>
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