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Let me start by saying that I really do like my job; it's a small store, most customers act as if we're old friends instead of someone there to provide a service. But then there is Lottery . . .
Miserable Old Fart . . .
Brings over a dozen scratch offs to my counter to be checked. I get them all done and tell him that seven are good for free one dollar tickets, and the rest for $20 cash.
MOF: "Now how does that work out? It should be $27."
Me: "Some of them are good for cash, but these seven can only be used to redeem another one dollar ticket."
MOF: "And what if'n I don't want a ticket, then what are you going to do?! I've never had this problem before. Why can't I just have the cash?"
This conversation was no less stale the third time we had it than it was the first. I spotted K, one of our managers, and asked her to come and help me out. She explains to him that Florida law states that you can only use a ticket that says it's good for a ticket for, guess what, ANOTHER TICKET. He argues with her some more about it being the same value, and why can't he just have cash. She is in the middle of explaining this to him yet again, when he decides to change his tune altogether and looks at me like I'm the idiot.
MOF: "I don't see what the problem is, that's 27, and this is 28, 29, 50, 60", all as he's laying cash on the counter. "I want sixty tickets."
K:
Me: *thinking* Oh, no he didn't . . .
K and I managed what sounded like a sincere apology for the misunderstanding, and I spent a few minutes pulling sixty scratch off tickets from the roll, which apparently took too long because he kept asking me what the problem was. However, as I was doing this, J, the lead front end manager walks by, and he stops her.
MOF: "Hey, how's come I can't get cash for a these tickets? I've never had this problem before!"
J: "Well, that's because you usually always get more tickets anyways. "
MOF: "Well I still don't see what the problem is. $27 is $27 . . ."
Stupid idiot muttered about this the whole way out. I hope when I'm old I have better things to do than harass people selling lottery tickets.
Oh, Sugar!
Old lady comes to the service desk with a few items to be checked out, and one of them is a small bag of sugar that has been taped back closed. She said she got it out of the reduced bin and "I thought maybe you could tell me how much it costs, cause there ain't no price on it."
(Because cashiers and service desk clerks know how much EVERYTHING is, right?
)
I'm waiting for a reply from the person in charge of pricing that sort of thing, and the lady says "If it's more than a dollar, they can keep it!" I refrain from rolling my eyes.
They get back to me, and I inform her that it's 99 cents.
OL: "That's 'reduced'?! It ain't even that big, it can't cost much more than a dollar anyways, no keep it!"
She then proceeds to hand me a damn $100 bill for her purchases that didn't even come to five dollars, and bemoans the fact that that bill has got to last her for two weeks and how expensive everything is. I'm about ready to give her her receipt and send her on her merry way, when she hands me a dollar and asks for a scratch off ticket.
Since she threw such a conniption about spending a dollar on SUGAR, a staple, and how supposedly 'poor' she was, it burned me up that she would be tossing money on Lotto after all that. I mean, if I were on a budget, 'just a dollar' or not, I don't think I'd be gambling.
I don't ask questions to hear myself talk, you know.
The lotto machine goes down. It happens.
*Lady walks up to counter*
L: I need Lotto.
Me: "You want to buy some or do you need tickets check --"
L: *looks at me like I'm stupid* LOTTO! *waves yesterdays tickets around*
Me: Our Lotto is down right now, that's why I asked you. I can get you scratch offs, but I can't check those right now. But if you like, the one in the liquor store next door is still wor --"
L: UGH! *walks away*
That's right, I predicted that you would come in and need those checked, [i]more so[/] than the other customers I've turned away who were understanding and just went to the liquor store, and I personally crashed the Lotto machine myself.
*sighs*
And then there are the times when you're really busy, trying to do returns, Western Unions and such, and the same person keeps coming back over and over again, to buy more scratch offs, or play more numbers, or have me check the twenty that I just sold you. Sometimes I wish I could just . . .
Miserable Old Fart . . .
Brings over a dozen scratch offs to my counter to be checked. I get them all done and tell him that seven are good for free one dollar tickets, and the rest for $20 cash.
MOF: "Now how does that work out? It should be $27."
Me: "Some of them are good for cash, but these seven can only be used to redeem another one dollar ticket."
MOF: "And what if'n I don't want a ticket, then what are you going to do?! I've never had this problem before. Why can't I just have the cash?"
This conversation was no less stale the third time we had it than it was the first. I spotted K, one of our managers, and asked her to come and help me out. She explains to him that Florida law states that you can only use a ticket that says it's good for a ticket for, guess what, ANOTHER TICKET. He argues with her some more about it being the same value, and why can't he just have cash. She is in the middle of explaining this to him yet again, when he decides to change his tune altogether and looks at me like I'm the idiot.
MOF: "I don't see what the problem is, that's 27, and this is 28, 29, 50, 60", all as he's laying cash on the counter. "I want sixty tickets."
K:
Me: *thinking* Oh, no he didn't . . .
K and I managed what sounded like a sincere apology for the misunderstanding, and I spent a few minutes pulling sixty scratch off tickets from the roll, which apparently took too long because he kept asking me what the problem was. However, as I was doing this, J, the lead front end manager walks by, and he stops her.
MOF: "Hey, how's come I can't get cash for a these tickets? I've never had this problem before!"
J: "Well, that's because you usually always get more tickets anyways. "
MOF: "Well I still don't see what the problem is. $27 is $27 . . ."
Stupid idiot muttered about this the whole way out. I hope when I'm old I have better things to do than harass people selling lottery tickets.
Oh, Sugar!
Old lady comes to the service desk with a few items to be checked out, and one of them is a small bag of sugar that has been taped back closed. She said she got it out of the reduced bin and "I thought maybe you could tell me how much it costs, cause there ain't no price on it."
(Because cashiers and service desk clerks know how much EVERYTHING is, right?
)I'm waiting for a reply from the person in charge of pricing that sort of thing, and the lady says "If it's more than a dollar, they can keep it!" I refrain from rolling my eyes.
They get back to me, and I inform her that it's 99 cents.
OL: "That's 'reduced'?! It ain't even that big, it can't cost much more than a dollar anyways, no keep it!"
She then proceeds to hand me a damn $100 bill for her purchases that didn't even come to five dollars, and bemoans the fact that that bill has got to last her for two weeks and how expensive everything is. I'm about ready to give her her receipt and send her on her merry way, when she hands me a dollar and asks for a scratch off ticket.
Since she threw such a conniption about spending a dollar on SUGAR, a staple, and how supposedly 'poor' she was, it burned me up that she would be tossing money on Lotto after all that. I mean, if I were on a budget, 'just a dollar' or not, I don't think I'd be gambling.
I don't ask questions to hear myself talk, you know.
The lotto machine goes down. It happens.
*Lady walks up to counter*
L: I need Lotto.
Me: "You want to buy some or do you need tickets check --"
L: *looks at me like I'm stupid* LOTTO! *waves yesterdays tickets around*
Me: Our Lotto is down right now, that's why I asked you. I can get you scratch offs, but I can't check those right now. But if you like, the one in the liquor store next door is still wor --"
L: UGH! *walks away*
That's right, I predicted that you would come in and need those checked, [i]more so[/] than the other customers I've turned away who were understanding and just went to the liquor store, and I personally crashed the Lotto machine myself.
*sighs*
And then there are the times when you're really busy, trying to do returns, Western Unions and such, and the same person keeps coming back over and over again, to buy more scratch offs, or play more numbers, or have me check the twenty that I just sold you. Sometimes I wish I could just . . .
of course, if they were mean to me I'd leave the price tag on.... 
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