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Yesterday was busy as all hell, with human life seeping into the store from every orifice of the earth.
Thankfully I was positioned at the very last register for the bulk of my shift, giving me at least a minute or two of breathing time between waves of customers.
At one point a woman came to my line to purchase a little over $700 worth of stuff. The problem: Her debit declined.
Not because she didn't have the money, but because she had reached her daily spending limit; a common issue when people are making larger purchases on debit.
Since I was experiencing one of those delicious lulls I shut my lane down (there was no one behind her and only two people in the lane next to me) and allowed her to use my phone o call her bank (also my bank) to have them fix the issue.
This is something that usually takes no longer than five minutes, though today it took longer.
However, that is not the point.
Somewhere around the eight minute mark a woman approached me.
I was resting on my gate with nothing else to do but wait while the customer on my phone sat on hold with the bank and uttered genuine apologies to me and the cashier next to me who was taking the brunt of the customers, when this woman came barreling towards me.
W: woman
M: yeah
W: Why do we have to wait at the back of the line!?
M: Uh... sorry?
W:Why do we have to wait at the back of the line again?
M: Again? I don't know what you mean.
W: *gives the exasperated SC sigh* My husband and I were in line and left to get this spray bottle (for misting plants) and when we came back the line was longer and now we're all the way at the end! That's not fair!
M: You got out of the line?
W: Yes! To get this! *brandishes bottle*
M: Which lane are you in right now?
W: This one! (meaning the lane next to me) You saw me in line. You were here with this woman (the woman with the debit issue), looked right at me, saw me go get this and saw me come back.
M: I did?
W: Yes! I saw you looking at me!
M: Ma'am, I'm sorry but I have no idea what you're talking about. (keep in mind I most surely did not witness these events, and even if I had I would have not indexed them in my brain as being of any importance.)
W: Well we shouldn't have to wait in line! We should go back to the front because you saw me leave!
M: Ma'am, even if I DID see you leave, which I didn't, if you got out of line then unfortunately you have to wait at the back again. Fair is fair.
Now to make a long story short she then proceeded to argue with one of our coordinators about this issue, who then tiredly walked over and asked if I could please just void out my customer with the debit issue's items to ring this woman through, just to shut her up.
I did this, only because I couldn't bare another moment of this woman's tantrum, but through it all she was still convinced it was MY fault that after leaving the line she was not granted front-of-the-line privileges when she returned.
Thankfully I was positioned at the very last register for the bulk of my shift, giving me at least a minute or two of breathing time between waves of customers.
At one point a woman came to my line to purchase a little over $700 worth of stuff. The problem: Her debit declined.
Not because she didn't have the money, but because she had reached her daily spending limit; a common issue when people are making larger purchases on debit.
Since I was experiencing one of those delicious lulls I shut my lane down (there was no one behind her and only two people in the lane next to me) and allowed her to use my phone o call her bank (also my bank) to have them fix the issue.
This is something that usually takes no longer than five minutes, though today it took longer.
However, that is not the point.
Somewhere around the eight minute mark a woman approached me.
I was resting on my gate with nothing else to do but wait while the customer on my phone sat on hold with the bank and uttered genuine apologies to me and the cashier next to me who was taking the brunt of the customers, when this woman came barreling towards me.
W: woman
M: yeah
W: Why do we have to wait at the back of the line!?
M: Uh... sorry?
W:Why do we have to wait at the back of the line again?
M: Again? I don't know what you mean.
W: *gives the exasperated SC sigh* My husband and I were in line and left to get this spray bottle (for misting plants) and when we came back the line was longer and now we're all the way at the end! That's not fair!
M: You got out of the line?
W: Yes! To get this! *brandishes bottle*
M: Which lane are you in right now?
W: This one! (meaning the lane next to me) You saw me in line. You were here with this woman (the woman with the debit issue), looked right at me, saw me go get this and saw me come back.
M: I did?
W: Yes! I saw you looking at me!
M: Ma'am, I'm sorry but I have no idea what you're talking about. (keep in mind I most surely did not witness these events, and even if I had I would have not indexed them in my brain as being of any importance.)
W: Well we shouldn't have to wait in line! We should go back to the front because you saw me leave!
M: Ma'am, even if I DID see you leave, which I didn't, if you got out of line then unfortunately you have to wait at the back again. Fair is fair.
Now to make a long story short she then proceeded to argue with one of our coordinators about this issue, who then tiredly walked over and asked if I could please just void out my customer with the debit issue's items to ring this woman through, just to shut her up.
I did this, only because I couldn't bare another moment of this woman's tantrum, but through it all she was still convinced it was MY fault that after leaving the line she was not granted front-of-the-line privileges when she returned.
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