I have a second job at a members only club. On Friday nights, we have a steak night. This is not a formal resturant at ALL. The kitchen crew is all volunteer and they happen to be on the board that runs the club. So they don't take crap from anyone.
That said, we still have our occasional SC. I was sitting, in my work apron at the table next to the kitchen with one of the three waitresses. My sister is another waitress. An old couple sat down at one of my sister's tables which is right next to the one that I am at. She greets them very professionally and politely.
Old lady: I need a menu.
Sister: Sure! I'll grab you one. (goes to the side table and takes one menu, then gives it to the lady)
Old lady: Sweetie (Very condescendingly), there are TWO of us so we need TWO menus!
My sister apologizes and then grabs another menu. Then she goes to help another customer after old lady said they needed a moment to decide. Then the old lady starts talking. She probably thought that she was whispering but me and the other waitress could hear every word she said.
She starts grumbling about moving to another table and I sort of ignore it for now. Five minutes of grumbling went by and then she said something that pissed me off.
Old lady: This is why we should have sat at (another waitress' table). That stupid bimbo doesn't know what she's doing!
I turned around immediately.
Me: That's my sister you are talking about. Now, if you want to go to another table, get your butt up and move. She knows exactly what she's doing and I don't think she'd appreciate having you as a customer. Move.
Old lady: Well I never! I need to speak to your boss!
Me: Fine.
I didn't even get up because my boss was walking by at that moment.
Me: Mom! Someone needs to talk to you!
Old lady looks panicked. Yeah. My "boss" is my mom--who is a volunteer and works in the kitchen. My mom comes over but the old lady is already getting up with her husband, who looks embarrassed too.
Old lady: Nevermind! We are going!
And so they shuffle off to a table way way in the back. I told my mom what she said and of course, she really didn't appreciate the way the old lady talked about her other daughter.
So I guess the moral of the story is--Don't talk crap about an employee in hearing distance of other people, because they just might be the sister of that employee or worse: their mother.
I might have crossed the line with the way I talked to that customer, but she insulted my sister over nothing and I just don't like that.
That said, we still have our occasional SC. I was sitting, in my work apron at the table next to the kitchen with one of the three waitresses. My sister is another waitress. An old couple sat down at one of my sister's tables which is right next to the one that I am at. She greets them very professionally and politely.
Old lady: I need a menu.
Sister: Sure! I'll grab you one. (goes to the side table and takes one menu, then gives it to the lady)
Old lady: Sweetie (Very condescendingly), there are TWO of us so we need TWO menus!
My sister apologizes and then grabs another menu. Then she goes to help another customer after old lady said they needed a moment to decide. Then the old lady starts talking. She probably thought that she was whispering but me and the other waitress could hear every word she said.
She starts grumbling about moving to another table and I sort of ignore it for now. Five minutes of grumbling went by and then she said something that pissed me off.
Old lady: This is why we should have sat at (another waitress' table). That stupid bimbo doesn't know what she's doing!
I turned around immediately.
Me: That's my sister you are talking about. Now, if you want to go to another table, get your butt up and move. She knows exactly what she's doing and I don't think she'd appreciate having you as a customer. Move.
Old lady: Well I never! I need to speak to your boss!
Me: Fine.
I didn't even get up because my boss was walking by at that moment.
Me: Mom! Someone needs to talk to you!
Old lady looks panicked. Yeah. My "boss" is my mom--who is a volunteer and works in the kitchen. My mom comes over but the old lady is already getting up with her husband, who looks embarrassed too.
Old lady: Nevermind! We are going!
And so they shuffle off to a table way way in the back. I told my mom what she said and of course, she really didn't appreciate the way the old lady talked about her other daughter.
So I guess the moral of the story is--Don't talk crap about an employee in hearing distance of other people, because they just might be the sister of that employee or worse: their mother.
I might have crossed the line with the way I talked to that customer, but she insulted my sister over nothing and I just don't like that.
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