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Let the record show that as I type this, it is 7:17 PM on Friday, September 21.
On Fridays and Saturdays, cancellation time for reservations at my hotel is 4 PM. I just had a man call at 7:10, asking if he could cancel his reservation, because he had just driven 6 hours to visit his father, who was having surgery, and he had decided to stay at the hospital.
He asked to cancel the reservation. I said no.
He asked to be charged half the room rate. I said no, because what we do in a situation like this, where the reservation is for more than one night, is charge you one night's rent and let the rest go. His stay was to be for two nights.
He asked if we could cut him any slack at all. I said no, and explained that I was charging him for one night, not charging for the second night and explained for the third time that you have to cancel your reservation before 4 PM on Fridays.
Then he said, "Well, I hope someday you need a favor and you get treated just like you're treating me."
Then he gave me his credit card number, so as to avoid having the room charged on his father's credit card, which had been used to book the room, thanked me for nothing, and hung up the phone.
The kicker here is that both of my parents are diabetic amputees, and I have hiv. Your sob story means nothing to me because I have a better one, and rest assured that I have needed favors and have been denied. I personally have been denied many things, because hiv is a "social disease," in fact. What I have not done is to wish harm or misfortune on a perfect stranger who was merely doing his job. I only wish harm and misfortune on people who have proven themselves to be unpleasant, vindictive, petty, stupid, or evil to me.
Therefore, and while he didn't prove himself to be all of those things, I am now wishing harm and misfortune on the man who tried to call and cancel his reservation at 7:10 PM.
The End.
On Fridays and Saturdays, cancellation time for reservations at my hotel is 4 PM. I just had a man call at 7:10, asking if he could cancel his reservation, because he had just driven 6 hours to visit his father, who was having surgery, and he had decided to stay at the hospital.
He asked to cancel the reservation. I said no.
He asked to be charged half the room rate. I said no, because what we do in a situation like this, where the reservation is for more than one night, is charge you one night's rent and let the rest go. His stay was to be for two nights.
He asked if we could cut him any slack at all. I said no, and explained that I was charging him for one night, not charging for the second night and explained for the third time that you have to cancel your reservation before 4 PM on Fridays.
Then he said, "Well, I hope someday you need a favor and you get treated just like you're treating me."
Then he gave me his credit card number, so as to avoid having the room charged on his father's credit card, which had been used to book the room, thanked me for nothing, and hung up the phone.
The kicker here is that both of my parents are diabetic amputees, and I have hiv. Your sob story means nothing to me because I have a better one, and rest assured that I have needed favors and have been denied. I personally have been denied many things, because hiv is a "social disease," in fact. What I have not done is to wish harm or misfortune on a perfect stranger who was merely doing his job. I only wish harm and misfortune on people who have proven themselves to be unpleasant, vindictive, petty, stupid, or evil to me.
Therefore, and while he didn't prove himself to be all of those things, I am now wishing harm and misfortune on the man who tried to call and cancel his reservation at 7:10 PM.
The End.
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