One from my days of flying:
Pax: Excuse me stewardess
Me: Yes madam?
Pax: I would like some tea please, what kind of tea do you have?
Me: Twinings English Breakfast
Pax: Oh. Well what herbal tea do you have?
Me: We don't have herbal tea, just Twinings.
Pax: Don't you carry herbal tea on you?
Me: Er...no...
Pax: Very well, I'll just have some hot water
Me: I'm sorry, but to have hot water you will need to buy a cup and as all these cups already have coffee granules or a tea bag in them I will have to charge you the same price.
Pax: That is disgraceful, can't you just put it in a plastic drinks cup?
Me: I'm afraid the airline will not allow it, the policy is that all hot drinks must be given with a plastic lid in case passengers burn themselves- and the plastic cups are larger than the hot drink cups so the lids won't fit.
Pax: Well I won't be flying with this airline again, on British Airways they always have a fine selection of herbal teas and fine bone china. I want to speak to whoever is in charge here...that chief steward person. I can't believe you want to charge me for hot water! What do YOU do when you want a hot drink?
Me: Well the airline provides the crew with cups and our own supply of drinks...
Pax: So they take better care of YOU than they do of their paying passengers!
Me: I will ask the Purser to come over and see you.
The Purser spoke to her but she still wasn't happy! All this took place on a 90 minute flight to Geneva...
Pax: Excuse me stewardess
Me: Yes madam?
Pax: I would like some tea please, what kind of tea do you have?
Me: Twinings English Breakfast
Pax: Oh. Well what herbal tea do you have?
Me: We don't have herbal tea, just Twinings.
Pax: Don't you carry herbal tea on you?

Me: Er...no...
Pax: Very well, I'll just have some hot water
Me: I'm sorry, but to have hot water you will need to buy a cup and as all these cups already have coffee granules or a tea bag in them I will have to charge you the same price.
Pax: That is disgraceful, can't you just put it in a plastic drinks cup?
Me: I'm afraid the airline will not allow it, the policy is that all hot drinks must be given with a plastic lid in case passengers burn themselves- and the plastic cups are larger than the hot drink cups so the lids won't fit.
Pax: Well I won't be flying with this airline again, on British Airways they always have a fine selection of herbal teas and fine bone china. I want to speak to whoever is in charge here...that chief steward person. I can't believe you want to charge me for hot water! What do YOU do when you want a hot drink?
Me: Well the airline provides the crew with cups and our own supply of drinks...
Pax: So they take better care of YOU than they do of their paying passengers!
Me: I will ask the Purser to come over and see you.
The Purser spoke to her but she still wasn't happy! All this took place on a 90 minute flight to Geneva...
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