Old man "blah blah blah you were here in August, I need service again blah blah blah"
Me "Can I have your first name please?"
OM "bla...herr....wait I should be in your computer!"
Me "That may be, but I need to know who you are before I can look it up."
OM "oh"
Conversation that took place on MSN with Technical Angel after....
Me "yeah and he actually managed to dial a phone"
TA "eh, someone probably did it for him."
Me "Can I have your first name please?"
OM "bla...herr....wait I should be in your computer!"
Me "That may be, but I need to know who you are before I can look it up."
OM "oh"
Conversation that took place on MSN with Technical Angel after....
Me "yeah and he actually managed to dial a phone"
TA "eh, someone probably did it for him."

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