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OK, these guys come in the store and buy a couple games and a controller, along with warranties for the two games. No biggie so far. We show them the disks (they're in great shape), they agree to purchase them. Transaction goes through, they leave.
Ten minutes later they show up wanting to return the games. We take a look at them and they're scratched all to hell. There's no way these are the same disks unless they took steel wool to them in that ten minutes. Then we see something that makes us certain they're different disks.
Grand Theft Auto: San Andreas was recalled due to an ESRB rating change from M up to AO. (We don't carry AO games.) They re-released a new version of the game that was truly M rated under the Sony and Microsoft "Greatest Hits" and "Platinum Hits" labels. These labels have a red background on the PS2 logo and a platinum on the Xbox logo, so the disks are easy to tell apart.
We gave him a Greatest Hits GTA on PS2. We don't carry anything else. The disk being returned was not printed under the Greatest Hits label. Hence, it was definitely a different disk. There was no way to prove the other disk was different, but it's easy to put two and two together. We refused the return, and they went and got the correct disks and returned those when they figured out their scam wouldn't work!
The sad thing is that if they'd just gotten the warranties when they first got the games (and kept their receipt), we would've had no problem getting them new disks right off the bat. That's what the warranties are for! You get the warranty, you've got a year of protection. Anything goes wrong, even accidental damage, bring back the disk and the receipt, and you get a replacement game.
And I'm definitely tired of seeing people abuse their games in general. I'm very picky about trade-ins and quick to charge a refurbishing fee. Take care of your stuff! (We wave the refurb fee if you got that warranty with the game for. After all, that's what they're there for. Get the warranty, no worries.) And I really can't understand why people just toss their cases for DVDs and games. CDs I can understand, CD jewel cases suck. But DVD cases are durable and compact, and protect much better than putting them in a giant binder or, even worse, on the floor. Then they complain when I charge the refurb fee. "I can't sell this game. It's not in usable condition. So I have to refurbish it, which costs money, money which I charge you so you'll take better care of your stuff. If you want to avoid the fees in the future, don't mistreat your stuff."
Ten minutes later they show up wanting to return the games. We take a look at them and they're scratched all to hell. There's no way these are the same disks unless they took steel wool to them in that ten minutes. Then we see something that makes us certain they're different disks.
Grand Theft Auto: San Andreas was recalled due to an ESRB rating change from M up to AO. (We don't carry AO games.) They re-released a new version of the game that was truly M rated under the Sony and Microsoft "Greatest Hits" and "Platinum Hits" labels. These labels have a red background on the PS2 logo and a platinum on the Xbox logo, so the disks are easy to tell apart.
We gave him a Greatest Hits GTA on PS2. We don't carry anything else. The disk being returned was not printed under the Greatest Hits label. Hence, it was definitely a different disk. There was no way to prove the other disk was different, but it's easy to put two and two together. We refused the return, and they went and got the correct disks and returned those when they figured out their scam wouldn't work!
The sad thing is that if they'd just gotten the warranties when they first got the games (and kept their receipt), we would've had no problem getting them new disks right off the bat. That's what the warranties are for! You get the warranty, you've got a year of protection. Anything goes wrong, even accidental damage, bring back the disk and the receipt, and you get a replacement game.
And I'm definitely tired of seeing people abuse their games in general. I'm very picky about trade-ins and quick to charge a refurbishing fee. Take care of your stuff! (We wave the refurb fee if you got that warranty with the game for. After all, that's what they're there for. Get the warranty, no worries.) And I really can't understand why people just toss their cases for DVDs and games. CDs I can understand, CD jewel cases suck. But DVD cases are durable and compact, and protect much better than putting them in a giant binder or, even worse, on the floor. Then they complain when I charge the refurb fee. "I can't sell this game. It's not in usable condition. So I have to refurbish it, which costs money, money which I charge you so you'll take better care of your stuff. If you want to avoid the fees in the future, don't mistreat your stuff."
I AM the evil bastard!
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