Am I Overreacting?

[Hunni]

I'm a timmy-ho.

I pimp doughnuts and coffee for a living. Days that I am on counter, not drive-thru. I have this one lady,who I want to throw a doughnut at.

I find this lady acts like she's in a rush every morning. First off, she comes up to the counter and says her order before I even say." Hi, Can I take you're order?" One day she got overly pissed because I had to go and finish up an order before I could even take her order. It wasn't my fault, I hadn't asked her order yet because I knew it was going to take me a minute to make the dude's bagel. She even got more mad that I finished up his order and didn't stop and make hers.

I didn't care that it was just one large coffee, it would have been rude if I did.


Anyway, what's the biggest annoyance of all? When she orders her large, she asks for a drop of milk. So I do as she tells me to. So she'll pick up her coffee, drink it and look at it....

Than, this is what realllyyy pisses me off, she'll grab my 2L milk carton off my workstation and fix her coffee up. No, she doesn't ask, she takes. Her arm has scared me on many of occassions. Reading over our little counter and takes the carton. Plus, she'll pour the coffee into workspace sink. Our workstations are built a little lower than our counter. I've gotten hot coffee poured on me by her. I don't know why, but I find it annoying when she does it. If she wants more milk, she should ask for more milk. The milk is not for her to take and use. It's my milk! lolz, two year old :P She'll spend 10 minutes fixing it up and trying to make it the way she likes it. I mean really, if she's THAT picky, she should ask for the milk on the side.


I think it annoys me because it's 10 minutes, and 10 minutes with a long line out to the door is baddd. I need the carton, so I can make other peoples coffees.

Yeah, if I sound like I'm overreacting, I apologize. I just can't stand this lady, she's very rude and very annoying and critcal. She tells me how to do my job, and ugh just so annoyinng!


-Hunni

[Broomjockey]

You are not over-reacting.

Personally, I see two options. Start giving it to her on the side, or start telling her she can't reach over the counter, take the milk back, insist she leave after her order is filled, and explain she is holding up everyone else who wants milk in their coffee, and that is unreasonable.

[JuniorMintz]

What a hag!

I'd take the milk and put it *way* out of her reach. If she wants the damn milk, she can say "please" just like everyone else!

[WHShit]

I do not think you are overreacting...if anything you are underreacting! If she wants more milk then she needs to ask for it. If anyting you are too nice to let her reach over the counter into "employee" space and take whatever she wants! You need to tell her that she is not allowedto just grab things from behind the counter, I mean, it is not her right and if she got hurt doing so, she could sue. You should really tell her to stop. Next time she does it say "I am sorry, but for health and safety issues, and because of store policy, you can't reach over the counter for the milk carton. If you cold just ask in future, that would be great"! If she gives you a hard time or doesn't listen, get your manager..I am sure he/she would straighten this lady out.

[Ree]

You aren't over-reacting.

I like WHShit's suggestion:

Next time she does it say "I am sorry, but for health and safety issues, and because of store policy, you can't reach over the counter for the milk carton. If you cold just ask in future, that would be great"!

If your timmy-ho is set up like the ones that I know, the space where she is reaching is near your cash register, and that is also a huge security breach.

[abbynormal]

At least in my house, if take instead of asking it was whap! across the wrist!

[Jet]

mmm love Timmy-Ho's I live in the states but visited a girlfriend in canada (long story) and we wound up there one night after the movies. Really wish I had them down by me.

[karma_gypsy]

I agree with everyone else, you're not overreacting. . . She even spilled hot coffee on you and that's not right. Why can't she make the coffee at home if she's so picky? or go to one of those places that allows you to fix your own coffee?

Too bad you couldn't, *accidentally* leave a bad carton of milk out where she could reach it. . . . I mean, if she decides to serve herself . . .

[Mixed Bag]

I like that you didn't advocate the revenge of bad milk, but merely a bad carton--not even a leaky carton, just a naughty one...

[Trishlovesdolphins]

maybe from now on, you should move the milk away from her reach when you see her come in. then when she asks say "Oh, I didn't put enough in for you? How much more do you need?" and then take the cup and YOU add the milk... maybe she'll get the hint eventually..

[Becks]

You are NOT overreacting. That woman has no manners.

Maybe you get get those little plastic creamer thingies and hand a few over to her when she comes in?

[AFpheonix]

Heh...you could have her own special carton that you keep under the counter just for her...that's about 4 months old and solidified....but that would be mean of me

[Binky]

your not over-reacting at all...I agree with evrything that has been said, thats your space she is invading, and it's mild that is used for other people's coffee..if a customer sees that someone is using the milk they may complain and choose to sue because of how unhygentic it is to just let anyone use your milk, and as for getting coffe poured on you, next time she does is overreact MAJORLY...ask as if she has REALLY hurt you make sure everyone hears you and people are staring at you..and her...you shouldn't let her get away with that...EVER...hey, let us know what you do next time she comes...by the sounds of things you may have your own war story in the making

[LostMyMind]

Why don't you just ban her and save yourself the headache. Next time you see her, tell her that her business is not wanted. Try to start a "Ban for bad behavior" sign. (just get your manager permission, if you don't have free reign of the shop)