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SC takes the life of a copying machine >--<

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  • SC takes the life of a copying machine >--<

    I went into my store on my day off today (well, technically yesterday) to make a color copy (I was making waterslide decals; need a laser machine to do that). While I was there, the copy cetner specialist directed me to look at the black & white machine to the right of the color machine.

    It had an Out of Order sign on it.

    Me: OK, it's out of order. So? I wasn't planning to use it.

    CPC S: Open the lid......

    *raises lid*

    Me: Whoa!!!!

    The platen glass was cracked in five places, with the cracks going all the way across. Totally destroyed.

    Apparently, some numbskull was making copies out of a book (which is a no-no in and of itself for copyright reasons, unless you are a teacher making copies from a textbook) and in trying to flatten out the spine of the book so the entire page woudl be copied, he leaned so hard on the lid that he broke the glass.

    .............

    Needles to say, he was not made to pay us for his stupidity. Seriously.....I know this is a little hackneyed, especially coming from me, but if I were a manager there when it happened, I'd give the guy two choices: 1) pay usin full the cost to repair the damage he caused, or 2) get banned for life. After all, this goes far beyond say, accidentally knocking over and breaking a glass jar at the supermarket. This guy, through an act of incredible stupidity (come on, who the hell doesn't know that leaning on glass can break it?) that he should not have been attempting in the first place caused major damage to a very expensive piece of store property that will easily cost several hundred dollars to repair, not to mention the potential revenue loss from having that machine out of service for however long. "Keeping the custoemr happy" is in no way worth it, since this far outweighs whatever revenue he's generating in $0.07 copy sales.

    idiot......
    "We guard the souls in heaven; we don't horse-trade them!" Samandrial in Supernatural

    RIP Plaidman.

  • #2
    Most likely what happened is that management assumed that the platton glass would be covered by the machines service contract. Well they will be sorely mistaking when the tech comes out and gives them the bad news. Normally damage such as that is not covered, it is considered negligance and intentional damage. If you guys were Kinko's and had the clout that they do (consider the number of machines they run company wide) they can get away with getting a little more out of their contract than pretty much anyone else can, even a company like yours (I have a good idea of where you work). It just turns out to be a numbers game. But yeah, they are probably looking minimum 2-300 bucks for the new glass, plus any repairs to the lenses and internal slides that were probably damaged when the glass cracked. My estimate would run pretty close to a grand total.
    My Karma ran over your dogma.

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    • #3
      Do they have insurance on the copiers, or do they have to rely on what the service contract provides? Either way, I would make the guy customer pay, too.
      I don't go in for ancient wisdom
      I don't believe just 'cause ideas are tenacious
      It means that they're worthy - Tim Minchin, "White Wine in the Sun"

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      • #4
        Quoth BookstoreEscapee View Post
        Do they have insurance on the copiers, or do they have to rely on what the service contract provides? Either way, I would make the guy customer pay, too.
        I honestly have no idea. Either way, yes, the guy should have been made to pay.
        "We guard the souls in heaven; we don't horse-trade them!" Samandrial in Supernatural

        RIP Plaidman.

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        • #5
          In the grandness of "big business", I'm sure they would always just eat the loss. Better than having the guy sue because of a glass "splinter" or something. Perhaps the shock of the glass breaking caused undue emotional distress. Blah. People are stupid. I would have preferred giving him a juicy smack to the head, myself.
          A lion however, will only devour your corpse, whereas an SC is not sated until they have destroyed your soul. (Quote per infinitemonkies)

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