Three months of SC's (loooong)

[customersruinmylife]

Hey guys, yet another brief return, currently at my parents house using their Internet. So, long time no see! As some of you might know I left in August to go back to my old job, and my new place doesn't have Internet yet. Also, when I left I was in a bit of a state as my best friend had just been sent to prison, I was a mess for weeks and actually made myself ill, but I'm OK now. I've been visiting my friend, writing all the time and he's OK. It looks as though he is going to be out in months rather than years, which is brilliant.

So, anyway, I'll get right to the SC's! I apologize in advance if I am sucky towards customers in some of these stories, but like I said, I was a mess, an absolute emotional wreck and VERY bad tempered.

I thought you were meant to be educated

A student comes up to the bar and orders some drinks.

SC: And you do student discount right?
Me: No, I'm sorry we don't.
SC: Oh...what kind of discounts do you do?
Me: I'm afraid we don't have any discounts...
SC: NONE??
Me: Well, staff discount, but you have to be staff for that.
SC: Oh! I'll have that then!
Me: Have what?
SC: Staff discount!
Me: But you don't work here.
SC: I wasn't asking for MY staff discount. I was asking for YOURS.
Me: But...why would I want to give you MY discount?
SC: BECAUSE I'M A CUSTOMER DUH!
Me: Oh well, that changes everything doesn't it? Tell you what, seeing as you're a CUSTOMER, why don't you have a 100% discount!
SC: *excited* Really?
Me: No! £2.10 please.

Go Away

So, yeah, I was a nervous wreck. I hadn't heard anything from my friend so I was constantly thinking and worrying. A regular customer (who is now barred for this comment) came up to the bar.

SC: What do you reckon about <friend>? Going to prison, front page news huh?
Me: Yeah, could we not talk about it please?
SC: Why?
Me: It's just a bit of a sore subject.
SC: You mean...you're still friends with him?
Me: Well of course, can we move on now?
SC: Stop talking to him. He is quite clearly scum if he is in prison. What do you think you're doing? Talking to a hardened criminal? You'll be in there with him!
Me: I'm not talking about this anymore. That newspaper told a half truth, I know him, I know what happened, and he is a GOOD person.
SC: I hope he rots in there.

I burst out crying, the manager saw and threw the guy out. I walked out the bar as well and sat at one of the tables outside, crying my eyes out. A customer walks up to me. He can quite clearly see I am distressed.

SC1: Hi, you work here? Can I order some food?
Me: I'm not working now, please go away.
SC1: I'm going to see your manager about this!

Manager basically told him to fuck off.

Doesn't work that way

SC: Hey, can I have a bottle of bud, and erm, let me see...what would my wife like?
Me: *sighs*
SC: What do you recommend for a lady?
Me: Well sir, we have a variety of cocktails, this one here is quite nice, very sweet, and we also have a large wine selection.
SC: Give me a large dry white wine.
Me: Sure thing.
SC: *pays for drink* If she doesn't like it you will just make me a new drink won't you?
Me: If you pay for it.
SC: What? But what if it doesn't work out? What if she doesn't like it? Why should I have to pay?
Me: Well, you selected it. It's your resonsibility.

SC storms off.

Another example

SC: Yes, could I order the lasagne, and ermm, ermm, I don't know what my daughter wants...tell you what, she can have a lasagne as well.
Me: OK then so that is £xx.xx.
SC: *pays for drink*

The meal goes out. Daughter has a temper tantrum so loud I can hear it from the other end of the bar.

Daughter: I DONT WANT LASAGNE! WHAAA! I DONT WANT IT! WHAA!
SC: *runs up to me with lasagne* QUICKLY! GET ME A NEW MEAL!
Me: If you pay for a new one.
SC: She doesn't want it! Please be quick!
Me: I'm afraid I can't until you pay.
SC: Oh no! Please! Thanks for nothing! I'm going to be dealing with her for the rest of the day now.

I looked over. The daughter looked about sixteen and VERY spoiled.

Punish your children elsewhere

I was having a really bad day. A friend who I thought more of basically told me I was embarassing him because I was "associating with a prisoner" and tried to get me to chose. Let's just say he was left stunned when I told him to have a nice life, and I was left very upset.

This was the last thing I wanted. It was quiet, and all of a sudden, I hear screaming.

A girl, about ten years old, is red faced and screaming at the top of her voice, lying on the floor and thumping her fists into it.

Mother: NO TV WHEN YOU GET HOME! NO DVDS NO TV!
Child: SCREAM! I HATE YOU! I HATE YOU! I HATE YOU!
Mother: NO TV EVER AGAIN! I'M THROWING IT OUT THE WINDOW WHEN I GET HOME!
CHILD: WHHHHHHHHHHHHHHAAAAAA! WHAAAAAAAAAAAA!

Needless to say, it went on for ten minutes, at least. I went over.

Me: I'm sorry, you have to leave.
Mother: Just ignore her like I am.
Me: I'm sorry, I can't stand that noise anymore, please leave.
Mother: *to daughter* AND I'M TAKING YOUR DS AWAY FROM YOU AS WELL!
Child: WHHHHHHHHHHHHHHHHAAAAAA!
Me: Seriously. LEAVE.

She is not OK!!

A nice breakfast shift, until I hear a smash.

I run over, and see a woman having a complete fit on the floor. She is shaking like a juicer and looks dazed. It looked like an epeleptic fit. Her husband is sat on top of her, trying to stop her shaking.

Me: It's OK sir, I'll just go call an ambulance.
Man: She's fine! She's fine!

Woman starts shaking even more. Husband pins her hands to the floor, she's spasming all over the place.

Me: Sir, I really think I need to call an ambulance!
Man: Look, just leave us be! OK??

I walked away to get the manager. As the manager walks out, the man runs up to the bar.

Man: Quick! My wife needs an ambulance!

Called the ambulance. Have no idea what happened to her.

Husband and wife beater

This was bizarre. A very drunk couple are sat down, the husband decides it's time to leave. Wife disagrees. He tries to pick her up, but she purposly goes limp and lies down on the floor. The manager walks over.

Husband: Get away from my wife you fat fucking freak!

Our manager is a BIG guy, not fat, BIIIIG. Me and another co-worker run over just in case it turns nasty.

Husband: Oh yeah, back up? I'll take you all on. I'll kill all of you!

We stare at him.

Husband: Whats the point?

He walks off, leaving his wife on the floor. She eventually gets up, and walks towards the exit. As she goes, she turns to two random girls, who were just stood there chatting, minding their own business.

Wife: You fucking sluts.
Girl: WHAT?
Wife: You fucking sluts.
Girl: Excuse me, but who are you and why are you calling us fucking sluts?
Wife: Don't talk to me you fucking slut.
Girl: Well don't call me a fucking slut. And while we're on the subject, how old are you? 50? Why are you wearing clothes belonging to someone a quarter of your age?
Wife: You don't know me, you don't get to insult me you fucking slut.

I'd heard enough, woman or no woman, she was getting thrown out. I led her to the door and told her goodnight. I felt bad because of what happened next...

Her husband appeared out of no where and punched her in the face. I called the police, who turned up and arrested the guy, but the woman ran away. Still don't know what happened to her.

Stupid Kid

Kid: Can I have a double vodka and coke?
Me: Can I see some ID please?
Kid: No, but I'll just go find someone who is 18 to buy me a drink.
Me:

Anal Probe

We got busy VERY quickly, so everyone was on the bar, while the manager handled meals. Annoying woman walks up.

SC: WHERE IS <female co-worker>??
Me: Can I just ask why you are asking for her?
SC: SHE IS SUPPOSED TO SIGN THE TOILET CHECK SHEET ONCE AN HOUR ON THE HOUR! SHE HASN'T SIGNED IT SINCE 19:00. IT IS NOW 20:02!! WHERE IS SHE? I WANT TO SEE HER!

There was no way I was feeding my poor co-worker to the wolves, so I got the manager.

Manager: Are you serious? This is why you are complaining?
SC: SHE IS NOT DOING HER JOB! FIRE HER!
Manager: Can't you see how busy we are? Signing that sheet is not a priority. The 200+ people waiting to be served are. I assure you, she is doing her job.
SC: WHAT ABOUT HEALTH AND HYGENE? FIRE HER AT ONCE FOR NOT DOING HER JOB!
Manager: OK, I am too busy, I am leaving.
SC: YOU'RE NOT GOING ANYWHERE.
Manager: Fuck off

The SC sent her husband up to "deal with" the manager, and like I said, the manager is a BIG guy. The husband didn't look as though he could rip a paper bag.

Husband: How dare you tell my wife to fuck off. Just because she was telling you how to do your job correctly.
Manager: I'm not dealing with you either.
Husband: You will explain yourself.
Manager: Your wife was being an anal probe. There's your explanation.

I love my manager.

Refund free stuff

We had a new starter, and she accidentally messed up a family's food order, which meant they had to wait twice as long for their meals. I felt really bad for this family, because they seemed really nice.

Me: I'm really sorry about this guys. We have a few people training today and she made an honest mistake. Would you like a few complimentary drinks?
Family: Oh yes please! Thank you very much!

I make the drinks, take them over, apologize again, and leave. A few minutes later, the mother comes up to the bar.

Mother: Could I have the money for those drinks?
Me: Money?
Mother: We don't have time to finish them, so give me the money for them.
Me: I'm sorry, but they were complimentary, I can't do it.
Mother: But we can't finish them. Why can't you do this?
Me: Because I wrote those drinks down in the wastage log. No money has gone into the registers for them. So if I were to take money out and give them to you, it could be seen as stealing, and I would lose my job.
Mother: Great! Thanks for nothing!

Argumentative Australian

An Australian tourist comes up to the bar.

Me: Hi what can I get you?
SC: Two lattes to go please.
Me: OK, that will be £x.xx.
SC: No it's not.
Me: Yes it is.
SC: No it's not.
Me: Yes it is.
SC: Listen, I know what I'm talking about. I came here when I was in the UK last year and...
Me: ...and the price have increased since last year.
SC: Well I'm not paying.
Me: Well you're not getting your lattes.

We stared at each other, not blinking, for a few moments.

SC: Fine! Take your money!

So there you have it. A little taste of the past three months, and those are just the ones off the top of my head!

[Rapscallion]

I'm trying to see where you were sucky to the customers. Apparently, you dealt with them as they dealt with you.

Me: Oh well, that changes everything doesn't it? Tell you what, seeing as you're a CUSTOMER, why don't you have a 100% discount!
SC: *excited* Really?
Me: No! £2.10 please.

I need a drink so I can reread this and spray my monitor.

Rapscallion

[customersruinmylife]

On screen, it doesn't look that bad, but according to co-workers, I was very nasty when I answered the customers back, they said there were times they thought I was actually going to punch someone.

[mattm04]

Anal Probe

We got busy VERY quickly, so everyone was on the bar, while the manager handled meals. Annoying woman walks up.

SC: WHERE IS <female co-worker>??
Me: Can I just ask why you are asking for her?
SC: SHE IS SUPPOSED TO SIGN THE TOILET CHECK SHEET ONCE AN HOUR ON THE HOUR! SHE HASN'T SIGNED IT SINCE 19:00. IT IS NOW 20:02!! WHERE IS SHE? I WANT TO SEE HER!

There was no way I was feeding my poor co-worker to the wolves, so I got the manager.

Manager: Are you serious? This is why you are complaining?
SC: SHE IS NOT DOING HER JOB! FIRE HER!
Manager: Can't you see how busy we are? Signing that sheet is not a priority. The 200+ people waiting to be served are. I assure you, she is doing her job.
SC: WHAT ABOUT HEALTH AND HYGENE? FIRE HER AT ONCE FOR NOT DOING HER JOB!
Manager: OK, I am too busy, I am leaving.
SC: YOU'RE NOT GOING ANYWHERE.
Manager: Fuck off

The SC sent her husband up to "deal with" the manager, and like I said, the manager is a BIG guy. The husband didn't look as though he could rip a paper bag.

Husband: How dare you tell my wife to fuck off. Just because she was telling you how to do your job correctly.
Manager: I'm not dealing with you either.
Husband: You will explain yourself.
Manager: Your wife was being an anal probe. There's your explanation.

I love my manager.

Wait, she is bitching about a 2 minute difference on when someone last checked the toilet. What a ass hole.

[LizaMarie]

you know, this site is really good because it allows us to vent and laugh about these awful people we have to deal with. Well, obviously, that's why we're here. It's easy, when reading people's snarky comments and such to forget how nasty these encounters can really be. This post was chock full of truly horrible behavior and that's really depressing when you think about it.

[Broomjockey]

Everything here's good, except for the seizure one. I've got a few friends prone to seizures, and the last thing they want is an ambulance called. They've all told me, "grab a pillow for my head, try to keep me from whacking anything sensitive, and let me ride it out." Unless it goes for more than 5 minutes or so. It might just be that he was trying to let her come out of it on her own, but it turned into a particularly bad one, and so realizing the extreme nature of this particular one, he panicked after.

[Chazzie]

Well

Matt - Well, an hour and two minutes, but that's still not a big deal at all. Seriously...

[Dreamstalker]

Manager: I'm not dealing with you either.
Husband: You will explain yourself.
Manager: Your wife was being an anal probe. There's your explanation.

Love it.

Mother: Could I have the money for those drinks?
Me: Money?
Mother: We don't have time to finish them, so give me the money for them.
Me: I'm sorry, but they were complimentary, I can't do it.
Mother: But we can't finish them. Why can't you do this?

Errr...who to the what now? In what world does "complimentary" mean "we'll pay you"?

[Jewels]

Everything here's good, except for the seizure one. I've got a few friends prone to seizures, and the last thing they want is an ambulance called. They've all told me, "grab a pillow for my head, try to keep me from whacking anything sensitive, and let me ride it out." Unless it goes for more than 5 minutes or so. It might just be that he was trying to let her come out of it on her own, but it turned into a particularly bad one, and so realizing the extreme nature of this particular one, he panicked after.

You don't try and restrain someone having a Grand Mal seizure, though. Honestly though, if you see someone having a seizure you need to call an ambulance...they could have hit their head on the fall down or injured themself during the seizure itself. I had one once and gave myself a nice concussion.

[crazylegs]

Her husband appeared out of no where and punched her in the face. I called the police, who turned up and arrested the guy, but the woman ran away. Still don't know what happened to her.

The Police in the UK has a policy of positve action with regards to Domestic Abuse (no matter who commits it, man or woman) so irrespective of whether she supported it they would have prosecutd him.

On the note of the seizure, if its a first seizure, call an ambulance, if you believe they have injured themselves, call an ambulance, if they seize for my than usual, seize, relax and reseize or the seizure lasts longer than usual then call an ambulance.

(admitadly if you don't know the person and they drop in the street in front of you then its better to be safe and call for help than not do anything at all)

Safety note, don't try to restrain an epilectic during a seizure, you will only injure yourselves, during an episode the normal sections of the brain that limit your muscle strength shut down, so they become incredibly strong, far stronger than you can safely handle, the closest analogy I can think of is a lone person trying to restrain a drunken violent person, you think thats hard its nothing on an eplilectic in full flow

[sms001]

Manager: Your wife was being an anal probe. There's your explanation.

I love my manager.
!

Me too!

Welcome back CRML. If those are just the top of the head ones, can't wait until you have internet again and can catch up.

And glad to hear your friend won't be doing too much time. Jail's bad enough, but to go there in error or a miscarriage of justice must be far worse. I'm sure the friend is incredibly happy to have your support and you're a trooper to give it. Way to go.

[BookstoreEscapee]

A regular customer (who is now barred for this comment) came up to the bar.

Barred from the Bar! Hee!

When I was in High School I worked at a store in the mall, and one night we had a girl, maybe around 15 or so, who had a seizure. While the manager called an ambulance, another employee called mall security on another phone, and the rest of us moved whatever displays we could out of the way. Luckily, her mother and aunt were with her, and it only lasted a couple of minutes, but she was pretty dazed afterward and didn't quite seem to know what had happened. I'd say it's always better to be safe than sorry.

[Irving Patrick Freleigh]

The one time I saw a person have a seizure in my store, it was a pretty bad situation. The guy fell and hit the back of his head on a shelf and cracked it wide open. Blood everywhere that I got to clean up.

Guy was a little disoriented after that, but the most serious thing was the big cut on his head.

[myswtghst]

I think I love your manager too.

With all the nonsense going on in your life, and the amount of stress and grief you are under, it's great to have someone who is supportive of you at work, and who will not punish you if you aren't exceedingly patient and ass-kissing to stupid, sucky customers. Plus, his "anal probe" comment was hilarious, and totally called for!

[Jacen]

I burst out laughing a few times when I read the Ops post.

SC: BECAUSE I'M A CUSTOMER DUH!
Me: Oh well, that changes everything doesn't it? Tell you what, seeing as you're a CUSTOMER, why don't you have a 100% discount!
SC: *excited* Really?
Me: No! £2.10 please.

You sir/Madam (talking to Op) are the best. ^_^

SC: YOU'RE NOT GOING ANYWHERE.
Manager: Fuck off

The SC sent her husband up to "deal with" the manager, and like I said, the manager is a BIG guy. The husband didn't look as though he could rip a paper bag.

Husband: How dare you tell my wife to fuck off. Just because she was telling you how to do your job correctly.
Manager: I'm not dealing with you either.
Husband: You will explain yourself.
Manager: Your wife was being an anal probe. There's your explanation.

Can you get me a job there? Please? Pretty Please? :P

Argumentative Australian

An Australian tourist comes up to the bar.

Me: Hi what can I get you?
SC: Two lattes to go please.
Me: OK, that will be £x.xx.
SC: No it's not.
Me: Yes it is.
SC: No it's not.
Me: Yes it is.
SC: Listen, I know what I'm talking about. I came here when I was in the UK last year and...
Me: ...and the price have increased since last year.
SC: Well I'm not paying.
Me: Well you're not getting your lattes.

We stared at each other, not blinking, for a few moments.

SC: Fine! Take your money!

Hmph. I'm AUstralian and I've never seen anyone act this way in my country. Why do they do it when they go overseas? :-s