This happened to my coworker last winter. For outbound we have a place called VIP chains. How it works is that a group of people are charged with making sure that no one cuts through the chains. The people who want to get through are desperate, ruthless, and some just plain melodramatic. During a basketball game, my coworker was assigned down there and he always liked doing it until this happened.
CW: My Coworker
PSC: Psycho sucky customer
BPSC: Buddy of psycho customer
The PSC tries to cut through my coworker catches him.
CW: Sir, you cannot pass through here its a rule that has been around since the place opened.
PSC: Buddy, I just want to get to the freeway and I am in no mood for your shit.
CW: Sorry, rules are rules.
The guy backs up and leaves, my coworker goes to check the other barrel area when the same idiot tries to cut through there again!
CW: Sir, I just told you that you cannot cut through there. You have to go towards the building and make a right
PSC: Buddy, I'll have you know that I am part of the Special Forces. (Big mistake on his part because you're NOT supposed to mention that.)
BPSC: Look, we just want to cut through why the hell do we have to go towards the building?
CW: Because it is standard policy, always has been.
PSC: If you do not let me through, you are going to regret it.
CW (Losing his cool): Sir, please go towards the building that is all.
This is when the PSC punches my coworker in the stomach.
My coworker is a small guy and it flat out knocked the wind out of him. He then cuts through but gets stuck in traffic. Fortunately, the supervisor saw it called the man in charge for the night who then proceeded to call the cops. The cops caught him and his buddy and was charged with assault.
CW: My Coworker
PSC: Psycho sucky customer
BPSC: Buddy of psycho customer
The PSC tries to cut through my coworker catches him.
CW: Sir, you cannot pass through here its a rule that has been around since the place opened.
PSC: Buddy, I just want to get to the freeway and I am in no mood for your shit.
CW: Sorry, rules are rules.
The guy backs up and leaves, my coworker goes to check the other barrel area when the same idiot tries to cut through there again!
CW: Sir, I just told you that you cannot cut through there. You have to go towards the building and make a right
PSC: Buddy, I'll have you know that I am part of the Special Forces. (Big mistake on his part because you're NOT supposed to mention that.)
BPSC: Look, we just want to cut through why the hell do we have to go towards the building?
CW: Because it is standard policy, always has been.
PSC: If you do not let me through, you are going to regret it.
CW (Losing his cool): Sir, please go towards the building that is all.
This is when the PSC punches my coworker in the stomach.

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