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...one that does NOT involve the scammer dropping the names of people he says he spoke to, not realizing that they were long gone from the place. 
However, it irks and embarrasses me that he got away with this one.
He will not, however, be back. Autoban if he shows up at my old workplace.
This also happened a year or so ago. A man came through drive-thru, saying he was a manager from another fast food restaraunt of the same type had gotten his order all wrong yesterday (funny I worked that shift and didn't remember him) and he was on the phone with my manager RIGHT NOW and she had given us explicit instructions to compensate this guy. He came to the window holding up his cellphone, barking angrily about how pissed off he was, that he'd spoken to them last night and had confirmed it with the store manager this morning.
I consulted with my coworker, who'd worked there for eighteen years and had driven off many a scammer. The guy said he'd dial her back promptly and tell her we were refusing to compensate a customer and manager of another store(something very punishable) if we refused to service him. The details he gave were very convincing, and he wanted six combos.
We were under strict orders about using our judgement on compensation if a manager was not present, which she was not, yet (this was before six-thirty in the morning). If this guy was on such intimate terms with our store manager and had her at phone's length, we had a choice to make.
My coworker said we had a choice....letting this guy scam us, or risk our jobs if we refused and the story was true. We were supposed to go above and beyond when compensating an unhappy customer, and this guy, if he was telling the truth, could pull the strings to have us fired. He got his food, and we took down details. Even my coworker was worried on this one. The guy had so many correct details on hand there WAS a possibility he was telling the truth.
In the end, yes it was a scam (although God knows how he got his information). My coworker and I were not punished because we were doing as we had been taught to do, and were not allowed to refuse a customer outright and no management had been present, and our store manager knew we had felt cornered.
Just judgement from higher up stated that from then all, records of ALL phone calls with claims must be made and ALL customer returns for whatever reason had to have a receipt and ID. They too said it was not our fault but a string of this had apparently been going on in other stores as well.
What irks me the most? The guy was dressed real expensive, had a pricey SUV, and the latest style cell phone. Why the HELL would he want to pull a scam for a few free meals when he looked like he could clearly afford to buy the freakin' store itself? He could very well have been a District Manager from another area for all his manner.
And to this day I am still very embarrassed for falling for such a trick, although my store manager told me and my coworker not to be. We'd just done our jobs, nothing more.
However, it irks and embarrasses me that he got away with this one.
He will not, however, be back. Autoban if he shows up at my old workplace.This also happened a year or so ago. A man came through drive-thru, saying he was a manager from another fast food restaraunt of the same type had gotten his order all wrong yesterday (funny I worked that shift and didn't remember him) and he was on the phone with my manager RIGHT NOW and she had given us explicit instructions to compensate this guy. He came to the window holding up his cellphone, barking angrily about how pissed off he was, that he'd spoken to them last night and had confirmed it with the store manager this morning.
I consulted with my coworker, who'd worked there for eighteen years and had driven off many a scammer. The guy said he'd dial her back promptly and tell her we were refusing to compensate a customer and manager of another store(something very punishable) if we refused to service him. The details he gave were very convincing, and he wanted six combos.
We were under strict orders about using our judgement on compensation if a manager was not present, which she was not, yet (this was before six-thirty in the morning). If this guy was on such intimate terms with our store manager and had her at phone's length, we had a choice to make.
My coworker said we had a choice....letting this guy scam us, or risk our jobs if we refused and the story was true. We were supposed to go above and beyond when compensating an unhappy customer, and this guy, if he was telling the truth, could pull the strings to have us fired. He got his food, and we took down details. Even my coworker was worried on this one. The guy had so many correct details on hand there WAS a possibility he was telling the truth.
In the end, yes it was a scam (although God knows how he got his information). My coworker and I were not punished because we were doing as we had been taught to do, and were not allowed to refuse a customer outright and no management had been present, and our store manager knew we had felt cornered.
Just judgement from higher up stated that from then all, records of ALL phone calls with claims must be made and ALL customer returns for whatever reason had to have a receipt and ID. They too said it was not our fault but a string of this had apparently been going on in other stores as well.
What irks me the most? The guy was dressed real expensive, had a pricey SUV, and the latest style cell phone. Why the HELL would he want to pull a scam for a few free meals when he looked like he could clearly afford to buy the freakin' store itself? He could very well have been a District Manager from another area for all his manner.
And to this day I am still very embarrassed for falling for such a trick, although my store manager told me and my coworker not to be. We'd just done our jobs, nothing more.
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