Had a women pull the race card on me once.
She called to ask if we had a room available, it was before 10:00am. I told her that we have rooms available, but before I was able to explain that check in time was 3:00pm and that I did not have a room ready to be occupied at 10:00am, she hung up.
Five minutes later she enters wanting the room (didn't even as the price on the phone, just whether or not we had a room, and of course, no specific room type was asked for).
I tell her that check in time is at 3:00pm and she starts with "Then why the hell didn't you tell me that on the phone?" I told her I didn't have a chance since she hung up to which she just stood there, arms folded, looking at me saying "Uh huh, okay, right". I just stood there because I really didn't think I can say anything right at this point. She says "So there are no rooms for tonight, is that that what you're saying?". I explain again, I have no rooms available right this minute, most are still occupied and then the housekeepers have to go in to start cleaning, CHECK IN TIME IS AT 3:00PM! Again, standing there with a skeptical look on there face. She walks out.
She calls 10 minutes later, I now know what her voice sounds like. She asks again, about a room for the night. I explain, I have a room available starting at 3:00pm. She hangs up. A few minutes later, she's back in the hotel.
"How come when I come in here, you have no rooms, but when I call, you can get a room for me? Its because I'm Black, but on the phone you think I am White, isn't it?" Would I be a racist if I asked her if she takes drugs? Where does she get this from? I'm not even White, I am East Indian (not that this should matter though). I asked her "Does calling me a racist help you?". She didn't say anything. Instead, I exploded on her. I was pissed, she called me a racist for no reason. I had no problem getting her a room, she was just too dumb to listen to me when I tried to explain check in time.
I ended up calling her a racist. She left the hotel. Surprisingly, she didn't call the 1-800 number to complain or anything like that. Maybe she realized that she was being an idiot and didn't bother.
She called to ask if we had a room available, it was before 10:00am. I told her that we have rooms available, but before I was able to explain that check in time was 3:00pm and that I did not have a room ready to be occupied at 10:00am, she hung up.
Five minutes later she enters wanting the room (didn't even as the price on the phone, just whether or not we had a room, and of course, no specific room type was asked for).
I tell her that check in time is at 3:00pm and she starts with "Then why the hell didn't you tell me that on the phone?" I told her I didn't have a chance since she hung up to which she just stood there, arms folded, looking at me saying "Uh huh, okay, right". I just stood there because I really didn't think I can say anything right at this point. She says "So there are no rooms for tonight, is that that what you're saying?". I explain again, I have no rooms available right this minute, most are still occupied and then the housekeepers have to go in to start cleaning, CHECK IN TIME IS AT 3:00PM! Again, standing there with a skeptical look on there face. She walks out.
She calls 10 minutes later, I now know what her voice sounds like. She asks again, about a room for the night. I explain, I have a room available starting at 3:00pm. She hangs up. A few minutes later, she's back in the hotel.
"How come when I come in here, you have no rooms, but when I call, you can get a room for me? Its because I'm Black, but on the phone you think I am White, isn't it?" Would I be a racist if I asked her if she takes drugs? Where does she get this from? I'm not even White, I am East Indian (not that this should matter though). I asked her "Does calling me a racist help you?". She didn't say anything. Instead, I exploded on her. I was pissed, she called me a racist for no reason. I had no problem getting her a room, she was just too dumb to listen to me when I tried to explain check in time.
I ended up calling her a racist. She left the hotel. Surprisingly, she didn't call the 1-800 number to complain or anything like that. Maybe she realized that she was being an idiot and didn't bother.
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