Its not even a freaking holiday lady!
Lady walks in the door, super slow day today, so I was ready to rent a room.
SC: Yea, I have a free night.
ME: Um, you say you made a reservation for a free stay using your points?
SC: I did that stay 2 nights (its actually stay 2 times, aka 2 separate stays) thing and want to use my free night stay here.
ME: Okay, you can either call the 1-800 number or go online and do it.
SC: Why can't you do it?
ME: Unfortunately, the only way to do it right now is online or the toll free line.
SC: Okay, how do I do it online?
ME: Well you can use that computer over there *points to it*. When you launch the web browser, you will automatically be taken to our website, from there, go to book a room and under the rate type select free night redemption. From there it should prompt you to enter your rewards membership ID and guide you through the rest of the process.
SC: What membership ID?
ME: The one you signed up for to collect rewards points.
SC: I never signed up, no one told me to.
ME: If you didn't sign up, none of your stays counted since they were not logged. You have to be a member in order to track your stays and collect points.
SC: But no one told me that.
ME: I am sorry. I can sign you up today for it if you like.
SC: But I already stayed twice, I want a free room tonight.
ME: Sorry ma'am, but we cannot give you a free room, I can however give you a good rate for the night.
SC: NO! I want my free room, I don't care, look me up, I stayed two times already!
ME: We cannot track stays ma'am, the system is not set up like that, I have no way of knowing when and where you stayed.
SC: YES YOU DO! DON'T LIE TO ME!
ME: Sorry ma'am, but I am not lying to you.
SC: Just give me my free room!
ME: I'm sorry, but I can't.
SC: Its Halloween for god sakes!
ME: I don't follow...
SC: YOU ARE DENYING ME A ROOM ON HALLOWEEN!
ME: What does today being Halloween have to do with this?
SC: Its the time to give!
ME: No, it isn't.
SC: *standing in front of me, looking uber confused, but not annoyed, just confused*
SC: Fine, the hell with this place. *turns around and starts to walk out*
ME: Have a Happy Halloween!
SC: *gives me the good old one finger salute*
Maybe she had too much candy today, or not enough. I don't know, I was slightly annoyed, but this SC didn't bother as much as I thought she would.
Lady walks in the door, super slow day today, so I was ready to rent a room.
SC: Yea, I have a free night.
ME: Um, you say you made a reservation for a free stay using your points?
SC: I did that stay 2 nights (its actually stay 2 times, aka 2 separate stays) thing and want to use my free night stay here.
ME: Okay, you can either call the 1-800 number or go online and do it.
SC: Why can't you do it?
ME: Unfortunately, the only way to do it right now is online or the toll free line.
SC: Okay, how do I do it online?
ME: Well you can use that computer over there *points to it*. When you launch the web browser, you will automatically be taken to our website, from there, go to book a room and under the rate type select free night redemption. From there it should prompt you to enter your rewards membership ID and guide you through the rest of the process.
SC: What membership ID?
ME: The one you signed up for to collect rewards points.
SC: I never signed up, no one told me to.
ME: If you didn't sign up, none of your stays counted since they were not logged. You have to be a member in order to track your stays and collect points.
SC: But no one told me that.
ME: I am sorry. I can sign you up today for it if you like.
SC: But I already stayed twice, I want a free room tonight.
ME: Sorry ma'am, but we cannot give you a free room, I can however give you a good rate for the night.
SC: NO! I want my free room, I don't care, look me up, I stayed two times already!
ME: We cannot track stays ma'am, the system is not set up like that, I have no way of knowing when and where you stayed.
SC: YES YOU DO! DON'T LIE TO ME!
ME: Sorry ma'am, but I am not lying to you.
SC: Just give me my free room!
ME: I'm sorry, but I can't.
SC: Its Halloween for god sakes!
ME: I don't follow...
SC: YOU ARE DENYING ME A ROOM ON HALLOWEEN!
ME: What does today being Halloween have to do with this?
SC: Its the time to give!
ME: No, it isn't.
SC: *standing in front of me, looking uber confused, but not annoyed, just confused*
SC: Fine, the hell with this place. *turns around and starts to walk out*
ME: Have a Happy Halloween!
SC: *gives me the good old one finger salute*
Maybe she had too much candy today, or not enough. I don't know, I was slightly annoyed, but this SC didn't bother as much as I thought she would.
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