Customer: Why did you charge me for 411?
Me: OK mam, someone in your home called 411 yesterday.
Customer: No. It’s just me living here & I never use 411. It’s clear that someone stole my phone number & ran with it.
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Customer: Help me.
Me: OK sir, what is your address?
Customer: I don’t know…let me go stare at my mail.
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Customer: I can’t get my box to work.
Me: OK…(troubleshoot) OK, I need to send a technician out, sir.
Customer: Well, that’s not too acceptable…so tell him to “bring it on!”
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Customer: I got error code #2, but it should be code # 6666.
Me: Um…
Customer: FOUR SIXES! That’s how mad I am!!!
Me: OK mam, someone in your home called 411 yesterday.
Customer: No. It’s just me living here & I never use 411. It’s clear that someone stole my phone number & ran with it.
****************************
Customer: Help me.
Me: OK sir, what is your address?
Customer: I don’t know…let me go stare at my mail.
****************************
Customer: I can’t get my box to work.
Me: OK…(troubleshoot) OK, I need to send a technician out, sir.
Customer: Well, that’s not too acceptable…so tell him to “bring it on!”
****************************
Customer: I got error code #2, but it should be code # 6666.
Me: Um…
Customer: FOUR SIXES! That’s how mad I am!!!
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