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I got my first crank call of the month today (it took 4 days this month, that's actually a record for short... our hotels screen out most of them)
me- "reservation desk, good afternoon, this is smileyeagle speaking, may i ask with whom I have the pleasure of speaking with?"
sc- "yes, what are your rates tonight"
i know this person won't book, he's calling a new york location, and if the first question you ask is how much, well my good sir, you won't be able to afford it"
me- "how many will need to stay in the room"
sc- "one person, i need non smoking"
me- "unfortunately I don't have any nonsmoking available, but i still have a king bed in smoking (normally I would do the sales spiel, but i decided screw it this guy won't book anyway) and that's at $289 (ish)"
sc- "great I'll book it"
I collect his information, verify his stay, then this happens
me- "can I get the credit card number you would like to use to reserve the room"
sc- "i'm paying cash"
me- "i'm sorry, but i need a credit card to reserve rooms" (not adding so that we don't reserve rooms to cranks)
sc- "but i'm getting my septic tank removed"
me- "i'm not sure what that has to do with the reservation, I need that card number"
sc- "well, just use your credit card, i'll pay you cash when I get there"
me- "i cannot do that, i need your credit card"
... and add variations of that ad nauseum,
actually come to think of it, i can't tell if this was a crank that was trying to screw us by having us hold a room we wouldn't get paid for, or if he's just a jackass.
me- "reservation desk, good afternoon, this is smileyeagle speaking, may i ask with whom I have the pleasure of speaking with?"
sc- "yes, what are your rates tonight"
i know this person won't book, he's calling a new york location, and if the first question you ask is how much, well my good sir, you won't be able to afford it"
me- "how many will need to stay in the room"
sc- "one person, i need non smoking"
me- "unfortunately I don't have any nonsmoking available, but i still have a king bed in smoking (normally I would do the sales spiel, but i decided screw it this guy won't book anyway) and that's at $289 (ish)"
sc- "great I'll book it"
I collect his information, verify his stay, then this happens
me- "can I get the credit card number you would like to use to reserve the room"
sc- "i'm paying cash"
me- "i'm sorry, but i need a credit card to reserve rooms" (not adding so that we don't reserve rooms to cranks)
sc- "but i'm getting my septic tank removed"
me- "i'm not sure what that has to do with the reservation, I need that card number"
sc- "well, just use your credit card, i'll pay you cash when I get there"
me- "i cannot do that, i need your credit card"
... and add variations of that ad nauseum,
actually come to think of it, i can't tell if this was a crank that was trying to screw us by having us hold a room we wouldn't get paid for, or if he's just a jackass.
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