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Two terrible, horrible, absurdly awful people stand out in my mind from today.
My first shift closing in the store was tonight, and, to add to it, I was on a register that is entirely different from all the other registers in the store (no, seriously. It's like 5 times newer than all the rest).
One couple I rang out, took their money, and started to make change, and my mind went absolutely blank. So, seeing as the screen facing me didn't have their change on it, I leaned over to see the screen that faces the customers, and commented, "I hate this register, it needs a line for 'change' on my screen."
Male of the couple returns with,"Funny, back when I was in retail, we had to know how to add and subtract."
"Sir, I can do math in my head, up to and surpassing trigonometry. However, my mind can't remember stuff for very long most of the time. I just lost the total, and the amount you handed me." And you're lucky I didn't saw through your neck with this damn paint marker you bought!
Another group of customers (two ladies, one kid) come right to me from the entrance, no dawdling in between.
L1: We have a return.
RJ: So I gathered by the fact that you approached me from the doors, whereas everyone else approaches from the store.
L2: Actually, she has a return. *indicating L2*
RJ: *looking L2 over, she has no obvious bags, beside her purse*
L2: *starts digging in said purse*
RJ: Oh crap! I don't suppose you brought the stuff you wanted to return?
L2: No... Actually, I wanted to return the items, and use this coupon to buy it all again.
RJ: *wince* I think (I'm not sure) we need the physical item present to do that sort of transaction. *call FES to verify, no, we don't need the items, however, I'm in for hell, because I have to type in every item by hand, as a return, then retype all the item numbers, then apply her coupon (which turned out to be 25% off all non-sale items in her transaction)... so, off I go, typing up the return, straining the hell out of my eyes, with L2 attempting to help me, and doing more bad than good, and I manage to reach the end, and call FES over because it won't take her coupon.*
FES: Oh, you did it wrong (not in those words, but she neglected to tell me a crucial step in this particular process) *voids my work, has me do it again, with a key so I can activate the return function without calling her back over*
RJ: *off I go again, meanwhile, L1 has returned to the register, and asks if L2 can wander away for just a moment? I suppose, but she'll need to be back for the end of the return. I turn off my light, and start typing again, now distraction-less*
20 minutes later, I finish typing the list for the fourth time, L2 is standing there, waiting, I total the whole thing, the coupon worked, I have L2 swipe her card, and send L2 on her way.
RJ: *big ol' jaw cracking sigh, flip light back on, dive into line of customers*
Two minutes later, I see L2 standing by my line, staring at her receipt from the return.
RJ: Crap, what'd I mess up?
L2 goes over to FES' register, and FEs has to redo the whole thing, not to mention FES tells me to stop ringing customers so she can void the transaction, leaving coworker K with all the customers, as FES is tied up, and I'm out of commission for the time being. FES voids transaction, just in time for the line to die.
FES calls MOD, who looks over return, finds what they assume was the problem, but can't get the register to ring it any differently.
I'll explain.
L2 bought a whole bunch of items (most around $2, but not quite. There were a couple high ticket items, running $21 or so). Her coupon was 25% off all regularly priced items, so, I'd only returned the ones that weren't clearance/on sale, and, thus, only rerang those for her coupon. What L2 didn't understand is why her change was only $7. something. Listen, 25% of even your highest ticket item was only about $5, most of your purchase was piddly little $1.50 items, which would only return about .45. Even with the number of items you 'bought', you wouldn't have gotten more than, I'd guess, around $10. The computer was right on the money. I'm sorry your math isn't very good. I don't care that you got both FES and MOD to show that they don't have the capabilities for math. I saw no problem with your return amount.
So, anyway, FES sends L2 on her way, with exactly the same damn outcome I'd had. Which means, I was f*cking right!
Forgot this story:
A woman came through my line early in my shift, with two little kids in tow. As I'm getting her change, one of the kids starts climbing on my area for bagging. Mom gets pissed, and says, "No climbing there, get down." I hand her her change, and kid is still climbing in that area. Kid is now, in fact, standing up in that spot. Mom says, "Someone needs to get down," rather forcefully. Me, being the smart-ass I am, ask, "Ooo! Ooo! Is it me?" Mom responds icily, "No." I shut my mouth, and watch them leave, then turn to coworker on register in front of me and say, "Holy crap, I think I pissed her off there."
My first shift closing in the store was tonight, and, to add to it, I was on a register that is entirely different from all the other registers in the store (no, seriously. It's like 5 times newer than all the rest).
One couple I rang out, took their money, and started to make change, and my mind went absolutely blank. So, seeing as the screen facing me didn't have their change on it, I leaned over to see the screen that faces the customers, and commented, "I hate this register, it needs a line for 'change' on my screen."
Male of the couple returns with,"Funny, back when I was in retail, we had to know how to add and subtract."
"Sir, I can do math in my head, up to and surpassing trigonometry. However, my mind can't remember stuff for very long most of the time. I just lost the total, and the amount you handed me." And you're lucky I didn't saw through your neck with this damn paint marker you bought!
Another group of customers (two ladies, one kid) come right to me from the entrance, no dawdling in between.
L1: We have a return.
RJ: So I gathered by the fact that you approached me from the doors, whereas everyone else approaches from the store.
L2: Actually, she has a return. *indicating L2*
RJ: *looking L2 over, she has no obvious bags, beside her purse*
L2: *starts digging in said purse*
RJ: Oh crap! I don't suppose you brought the stuff you wanted to return?
L2: No... Actually, I wanted to return the items, and use this coupon to buy it all again.
RJ: *wince* I think (I'm not sure) we need the physical item present to do that sort of transaction. *call FES to verify, no, we don't need the items, however, I'm in for hell, because I have to type in every item by hand, as a return, then retype all the item numbers, then apply her coupon (which turned out to be 25% off all non-sale items in her transaction)... so, off I go, typing up the return, straining the hell out of my eyes, with L2 attempting to help me, and doing more bad than good, and I manage to reach the end, and call FES over because it won't take her coupon.*
FES: Oh, you did it wrong (not in those words, but she neglected to tell me a crucial step in this particular process) *voids my work, has me do it again, with a key so I can activate the return function without calling her back over*
RJ: *off I go again, meanwhile, L1 has returned to the register, and asks if L2 can wander away for just a moment? I suppose, but she'll need to be back for the end of the return. I turn off my light, and start typing again, now distraction-less*
20 minutes later, I finish typing the list for the fourth time, L2 is standing there, waiting, I total the whole thing, the coupon worked, I have L2 swipe her card, and send L2 on her way.
RJ: *big ol' jaw cracking sigh, flip light back on, dive into line of customers*
Two minutes later, I see L2 standing by my line, staring at her receipt from the return.
RJ: Crap, what'd I mess up?
L2 goes over to FES' register, and FEs has to redo the whole thing, not to mention FES tells me to stop ringing customers so she can void the transaction, leaving coworker K with all the customers, as FES is tied up, and I'm out of commission for the time being. FES voids transaction, just in time for the line to die.
FES calls MOD, who looks over return, finds what they assume was the problem, but can't get the register to ring it any differently.
I'll explain.
L2 bought a whole bunch of items (most around $2, but not quite. There were a couple high ticket items, running $21 or so). Her coupon was 25% off all regularly priced items, so, I'd only returned the ones that weren't clearance/on sale, and, thus, only rerang those for her coupon. What L2 didn't understand is why her change was only $7. something. Listen, 25% of even your highest ticket item was only about $5, most of your purchase was piddly little $1.50 items, which would only return about .45. Even with the number of items you 'bought', you wouldn't have gotten more than, I'd guess, around $10. The computer was right on the money. I'm sorry your math isn't very good. I don't care that you got both FES and MOD to show that they don't have the capabilities for math. I saw no problem with your return amount.
So, anyway, FES sends L2 on her way, with exactly the same damn outcome I'd had. Which means, I was f*cking right!
Forgot this story:
A woman came through my line early in my shift, with two little kids in tow. As I'm getting her change, one of the kids starts climbing on my area for bagging. Mom gets pissed, and says, "No climbing there, get down." I hand her her change, and kid is still climbing in that area. Kid is now, in fact, standing up in that spot. Mom says, "Someone needs to get down," rather forcefully. Me, being the smart-ass I am, ask, "Ooo! Ooo! Is it me?" Mom responds icily, "No." I shut my mouth, and watch them leave, then turn to coworker on register in front of me and say, "Holy crap, I think I pissed her off there."
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