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Dealt with a dumb rich girl a few days ago and had to share this one. A girl came in with a Treo, maybe 15 or 16 years old... spoiled little rich kid with an overpriced phone on daddy's business account. She had a problem...
DG - Daddy's Girl. Or dumb girl, whichever you prefer.
Me - Seriously?
DG: "Ya, I like - have a problem."
Me: "Okay, whats going on?"
DG: "My phone sometimes has problems."
Me: "Such as...?"
DG: "It just has like problems can I get another one?"
Me: "Well if you tell me what's wrong with it I can try and fix it... if I can't fix it we might be able to swap it for you."
*Her phone rings, she answers without excusing herself."
DG: "Well like sometimes this thing happens."
Me: *Oh my God...*
*She gets a text message, she spends 3 minutes replying.*
DG: "Oh, well I get my texts like 5 minutes late."
Me: "Well... that's a fairly normal network issue and 5 minutes isn't that bad some people have a much longer delay."
DG: "Well my boyfriend sometimes gets mad when I don't text him right back."
*Her phone rings again with some hip-hop ringtone - she answers and spends the next 2 minutes talking about some kid at the mall.*
Me: "Okay well you can call tech support about that but there's nothing I can do about that."
*She gets another text message, spends a minute or two replying.*
Me: "Maybe you should come back when you're not so busy."
DG: "No it's fine. Oh, and this program on my phone won't start."
*I try to start the IM program and it won't start.*
Me: "Allright, if you're data is backed up I can do a hard reset that should fix the problem."
*She gets another text message, she snatches the phone from me to read it.*
**By this point, I'm aggrevated at her ignoring me. So I went into the system and suspended her phone.**
DG: "I can't loose my phone numbers they're very important, and my texts."
Me: "Then go home and use the data cable and software that came with the phone and back it all up before I reset it."
DG: "I don't know how to do that."
Me: "Just plug it in and press the button."
DG: "That's your job."
Me: "Actually, no, it's not."
DG: "My daddy said if I had a problem to put him on the phone with your manager. Where is he?"
Me: "She is not here, she'll be back Monday."
DG: "I'll call him, you tell him why you won't fix it for me."
Me: "Sure, no problem."
DG: "See? My phone is broken it won't make any calls."
Me: "That's because I shut it off so I could finish doing my job, have a nice day."
**Unsuspended her phone, walked away and turned her over to a manager.**
Rude. Arrogant. And a TOTAL moron. She hit the triple crown!
DG - Daddy's Girl. Or dumb girl, whichever you prefer.
Me - Seriously?
DG: "Ya, I like - have a problem."
Me: "Okay, whats going on?"
DG: "My phone sometimes has problems."
Me: "Such as...?"
DG: "It just has like problems can I get another one?"
Me: "Well if you tell me what's wrong with it I can try and fix it... if I can't fix it we might be able to swap it for you."
*Her phone rings, she answers without excusing herself."
DG: "Well like sometimes this thing happens."
Me: *Oh my God...*
*She gets a text message, she spends 3 minutes replying.*
DG: "Oh, well I get my texts like 5 minutes late."
Me: "Well... that's a fairly normal network issue and 5 minutes isn't that bad some people have a much longer delay."
DG: "Well my boyfriend sometimes gets mad when I don't text him right back."
*Her phone rings again with some hip-hop ringtone - she answers and spends the next 2 minutes talking about some kid at the mall.*
Me: "Okay well you can call tech support about that but there's nothing I can do about that."
*She gets another text message, spends a minute or two replying.*
Me: "Maybe you should come back when you're not so busy."
DG: "No it's fine. Oh, and this program on my phone won't start."
*I try to start the IM program and it won't start.*
Me: "Allright, if you're data is backed up I can do a hard reset that should fix the problem."
*She gets another text message, she snatches the phone from me to read it.*
**By this point, I'm aggrevated at her ignoring me. So I went into the system and suspended her phone.**
DG: "I can't loose my phone numbers they're very important, and my texts."
Me: "Then go home and use the data cable and software that came with the phone and back it all up before I reset it."
DG: "I don't know how to do that."
Me: "Just plug it in and press the button."
DG: "That's your job."
Me: "Actually, no, it's not."
DG: "My daddy said if I had a problem to put him on the phone with your manager. Where is he?"
Me: "She is not here, she'll be back Monday."
DG: "I'll call him, you tell him why you won't fix it for me."
Me: "Sure, no problem."
DG: "See? My phone is broken it won't make any calls."
Me: "That's because I shut it off so I could finish doing my job, have a nice day."
**Unsuspended her phone, walked away and turned her over to a manager.**
Rude. Arrogant. And a TOTAL moron. She hit the triple crown!
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