Sucky customer is called on her suck

[marty]

This happened to a friend of mine tonight--she called me when she got off work. She works at Hallmark, which she says is getting pretty busy as people are buying their Christmas cards a month and a half early, along with stuff like Vera Bradley bags and Rainbow sandles. The store was getting pretty busy when some woman came up and plopped down three of the bags and slapped a coupon on top of them.

SC: Moron bitch-face
B: friend, Hallmark slave

SC: I have this coupon I want to use on this (non-Hallmark brand) stuff!
B: I'm sorry ma'am, we can't process coupons like this unless they're on Hallmark brand items.
SC: Why not? I don't think you know what you're talking about.
B: Well, ma'am, the things you have aren't distributed by Hallmark, so I can't apply the coupon to them. It has to be Hallmark brand stuff.
SC: That's wrong. You really just don't know what you're talking about.

Meanwhile, a line was forming. There was a guy behind SC who was waiting, getting a little impatient (we'll call him NC, for obvious reasons when he speaks up).

SC: I'm calling Hallmark. They're going to tell you how wrong you are.
B: Ma'am, if you just...
SC: -actually calls, only to be told she can't use her coupon because it's expired- Well you were wrong, I can't use it because it's expired, not because of what you said.
NC: Hey, lady. Why don't you leave her alone. These girls are working as hard as they can and people like you just make their jobs not worth it. I can't believe you treat people like this! Really, what is wrong with you? What makes you think you can pitch a fit like this in any sort of store? What are you stupid or something?
B: ...

At that point, SC got so mad that she tore the coupon up, threw the pieces at the guy and stomped out, leaving the merchandise on the counter. B had been having such a bad night with that bitch as the topper, but she said the words of that guy made it all better. As she put it, "He should be nominated for the Best Customer Award."

[myswtghst]

I love when I'm a customer and I get the chance to call another customer out on their suck, and make the poor, abused CSR happy.

[Listerfiend]

One amazing customer makes up for 50 sucky customers, in my experience. That was SO awesome that he called her on her brattiness.

[RammsteinGirl]

What an AWESOME customer! That bitch got told!

[Amethyst Hunter]

NC deserves like, a ginormous statue dedicated to him, or something! That was awesome.

[Jayden]

Oh man, I worked at Hallmark for 3 years...
The deal with the coupons and people yelling that we didn't have a specific card were on the top of my aggrivation list.

What I used to do when that happened was:
Politely turn the coupon over, where all the rules are, and say "Yes, it clearly states how this must be used"- and then point to the corresponding number.
If they continued to banter with me, I'd say "Well if you have any further questions or complaints, I'd suggest you call Hallmark"

[marty]

Apparently, the woman had read the coupon thoroughly, she just was that stupid. Stupid enough, even, to not have noticed it was expired to begin with.

[protege]

Ugh. That woman sounds like a *real* winner

Reminds me of when I was coming back from one of the railroad conventions. I was tired, and just wanted to get some food somewhere along the turnpike...but some old fool was holding up the line. He was screaming at the cashier about how he was getting "overcharged" by a quarter. As I'm standing there, one of the other customers said something like "damn...what a loser." I couldn't resist by adding "if he's so poor, I'll give him the damn quarter myself just to shut him up." Pissed the guy off even more, but there wasn't a damn thing he could do about it. Needless to say, when he saw that I was roughly a foot taller than him, he left

[piratemonkey]

I find myself calling other people on their suck when I'm in shops....purely because I know how it feels to be on the receiving end. They don't expect their self-righteous bubble to be popped, so it's tremendously rewarding when they deflate mid-rant because you've calmly pointed out that they are a moron.

[mirth]

I always, always try to be nice to the cashier/waitress/poor bastard who was abused by the customer. Either joking about it or giving them a good tip. Customers intervening for me has always made my day much, much better.

[Jester]

I love when I'm a customer and I get the chance to call another customer out on their suck, and make the poor, abused CSR happy.

I wish that would happen to me more. Lately, the only times I have seen people being sucky to employees is at one of the two places where I work. Even if I am off the clock, it might not be the best thing to unleash my true thoughts about what they are doing....it being my job and all.

Amazingly, my last several roadtrips, I have seen NO ONE being an asswipe customer. I have not yet been able to give someone else's SC the true Jester treatment.

[wagegoth]

Back when I worked graveyard, I was approaching the tollbooths for the bridge I have to cross every night from blue collar side of the Bay to the white collar side where I work. There's practically no one waiting, it's late, but, of course, some jackass has to cut me off to get to the empty lane. And, of course, he does not have his money ready (I always set mine out ahead of time), so we're sitting there waiting, a line building up while he digs out his wallet from the back pocket of his pants, resting over his too fat, entitled ass.

Finally, I rolled my window all the way down, held up a handful of dollars, and yelled, "I'll pay for both of us, if we can just get moving." A couple of cars behind me honked, the guy finally came up with the money and blew out of the lane as fast as he could, and the tollbooth operator was still laughing when I got there.

[daleduke17]

I've only done it once, and it was almost borderline me overstepping my bounds. My wife and I were in Wal-Mart getting groceries on a Tuesday morning. We get in line and we're about the third customer back (one being waited on, a second person, then us). Well, a lady and her husband (mid-50's age) came behind us, the cashier had finished the first order, we're now second back now. The lady behind me starts pissing and moaning about how slow the cashier was (she was a little slow, but not bad). Well, the lady goes and gets a CSM. CSM comes up to the checklane and asks the cashier why she was needed. The lady behind me says "IM THE ONE THAT ASKED FOR YOU". The CSM goes to talk to her. This transpired:

ME - wonderful, cheery me
SC - yeah, the usual.
CSM - elderly CSM
DH - dumbass husband

SC - Yeah, this cashier is too slow. Don't you have something to where cashiers have to scan so fast before they get on a checklane? Blah blah blah.
ME - *getting agitated* Lady, look, I have had enough of you. If you don't like the line, go somewhere else.
SC - It's a little late for that *points to her cartful of groceries*
ME - I meant, go to another line.
SC - There aren't any.
ME - Um, *looks* looks like there are a few open to me. Pick one.
DH - You might want to calm down.
ME - *glares at husband*
CSM - *leaves*
ME - *to SC* Oh, and thank you.
SC - For what?
ME - Reminding me why I got out of retail in the first place. People like you who complain over every little thing. This cashier is NOT as slow as you think.

The lady just stared jaw agape for a couple seconds as the cashier starts in on our order. The cashier (maybe late 30s) said "Thank you" and even commented that she made extra sure our cold stuff was together and the like.

Normally, I am a very calm and courteous person. I don't let much get to me.

[allniter]

I love that man.

But I don't understand why we don't have more people like that out there, seriously?! I guess people really are sheep who get scared at the first sign of someone without power, making themselves seem like they have some.

[marty]

My mom called out a sucky customer once..she's, well, very blunt sometimes.

She went into surgery about a month ago, so she went in beforehand to get some blood tests run. Ahead of her was this really loud guy who bitched and moaned about the needles and the blood and whatever else he could think of. She said you could hear him all the way down the long hospital hallway. Coming out, he looked at her and said, "Are you next? Watch out for that damn nurse, she uses needles that are too big and takes too much blood! It hurts!"

My mom's reply? "I think I'll be fine, I don't think I'm as much of a coward as you are."