Tweet
We have some bottles of soft drink out the front of the store. There are different brands and different sizes, and they're different prices.
SC brings in one 2L LA Ice cola ($1.69), and says she wants "two more colas from out the front". Not a problem! I charge her $5.07, she hands me a $10 note and gets $4.95 change (because of rounding).
Two hours later...
SC: "Do you remember me?"
Me: "Not really..."
SC: "I was in here before and bought some drinks."
Me: "I see hundreds of people a day, and it's hot so we're selling a lot of drinks."
SC: "Well you should remember me, you overcharged me!"
Me: "O....kay....."
SC: (pulls out the reciept and a note from her grandson) "See it says here you didn't give me the right change, my grandson wrote this note. Ring him up."
The note went something like this (spelling and grammar as accurate as I remember):
"She give you $10.00 dollar note you give rong change, for 1 2 lt.cola $1.69.70 and the 2 four $2.49.50 thing, you give rong change why you overcharge? Call me on (number) you charge to muuch???"
Turns out when she said "two more colas from out the front" she meant 1.25lt Pepsi which we sell for $2.49 for 2. Which makes the total $4.18.
Once I figured that out, I did a refund of the difference (90 cents). As I handed her the money, the SC said "So you don't need to call Stephen then? Aren't you going to call him?" She seemed really disappointed that she didn't have to fight for the refund for which she was entitled.
Also, I stuck the note to my shift sheet and the next day the store owner rang the grandson to tell him about it. I could only hear one side of the conversation, but I can tell you that 60 year old Arabs are really good at sarcasm.
SC brings in one 2L LA Ice cola ($1.69), and says she wants "two more colas from out the front". Not a problem! I charge her $5.07, she hands me a $10 note and gets $4.95 change (because of rounding).
Two hours later...
SC: "Do you remember me?"
Me: "Not really..."
SC: "I was in here before and bought some drinks."
Me: "I see hundreds of people a day, and it's hot so we're selling a lot of drinks."
SC: "Well you should remember me, you overcharged me!"
Me: "O....kay....."
SC: (pulls out the reciept and a note from her grandson) "See it says here you didn't give me the right change, my grandson wrote this note. Ring him up."
The note went something like this (spelling and grammar as accurate as I remember):
"She give you $10.00 dollar note you give rong change, for 1 2 lt.cola $1.69.70 and the 2 four $2.49.50 thing, you give rong change why you overcharge? Call me on (number) you charge to muuch???"
Turns out when she said "two more colas from out the front" she meant 1.25lt Pepsi which we sell for $2.49 for 2. Which makes the total $4.18.
Once I figured that out, I did a refund of the difference (90 cents). As I handed her the money, the SC said "So you don't need to call Stephen then? Aren't you going to call him?" She seemed really disappointed that she didn't have to fight for the refund for which she was entitled.
Also, I stuck the note to my shift sheet and the next day the store owner rang the grandson to tell him about it. I could only hear one side of the conversation, but I can tell you that 60 year old Arabs are really good at sarcasm.
Comment