I get a call tonight from a lady who seemed to think I was out to steal her soul or something.
Anyway, she asks for my last name. I tell her I'm not allowed to give that out, but I'll give her my employee ID number. No, she wants my family name. I, once again tell her that I can not and will not give that out. I have already told her my first name (I'm the only one in the call center with my name) and my ID number. She says she will call back.
I figure that is the last I will hear from her, but NO! She calls back and gets my co-worker. She insists she must speak with me and only me. Oh joy! NOT!
I go over to his desk and introduce myself again, and once again she wants to know my last name. I told her again that I'm NOT ALLOWED to give it out. My supervisor puts his reps safety above all else and told us to never ever give out our last names. Did I mention I have the coolest supervisor?
Anyway, this goes on for awhile, till I'm convinced that if I did give out my last name this woman would be my new stalker and show up on my doorstep.
I told her that I would let her talk to my supervisor, since our conversation was going no where. He gets on the phone and I hear him tell her that there is no way, no how he is telling her my last name.
He does give her his full name and talks to her awhile about what ever the heck she was calling in about. You know how the conversation ended, right? She once again asks for my last name. He once again tells her she is not getting it and to have a nice night.
I asked my supervisor if she had a complaint about the way I handled her call. No, she was just nuts.
Anyway, she asks for my last name. I tell her I'm not allowed to give that out, but I'll give her my employee ID number. No, she wants my family name. I, once again tell her that I can not and will not give that out. I have already told her my first name (I'm the only one in the call center with my name) and my ID number. She says she will call back.
I figure that is the last I will hear from her, but NO! She calls back and gets my co-worker. She insists she must speak with me and only me. Oh joy! NOT!
I go over to his desk and introduce myself again, and once again she wants to know my last name. I told her again that I'm NOT ALLOWED to give it out. My supervisor puts his reps safety above all else and told us to never ever give out our last names. Did I mention I have the coolest supervisor?
Anyway, this goes on for awhile, till I'm convinced that if I did give out my last name this woman would be my new stalker and show up on my doorstep.
I told her that I would let her talk to my supervisor, since our conversation was going no where. He gets on the phone and I hear him tell her that there is no way, no how he is telling her my last name.
He does give her his full name and talks to her awhile about what ever the heck she was calling in about. You know how the conversation ended, right? She once again asks for my last name. He once again tells her she is not getting it and to have a nice night.
I asked my supervisor if she had a complaint about the way I handled her call. No, she was just nuts.
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