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Drugstore Complaints: The Remix

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  • Drugstore Complaints: The Remix

    Okay, not a remix as such. This site is full of people who work at convenience stores, and probably ones who work at the particular American chain I have in mind. This chain was recently bought out by another chain and now we're the "Third Largest Drugstore in the nation". *shudders* It's caused more harm than good. So I'm probably not bringing anything to the table that you haven't all ready tasted.

    But as I'm new here I'd like to just break the ice with a short list of what I've encountered in the eight months since I started working here in order of the most annoying.

    1: The panhandlers: These people annoy me to no end. We can only tell them to leave if they're standing right in front of the door, or if a customer complains to us. Otherwise the cops can't arrest them and they're free to sit on the side of the building and bother people for change all day long. Unfortuantely, so many well wishers pass them by and throw them a dollar or two, which justifies them sitting there and they wind up making more money than I'll ever see in a week.

    Think I'm exaggerating? One such guy whom I've seen there consistently begging came into the store and paid for a bunch of items. I happened to glance at his wallet and saw two credit cards, a debit card, and a wad of large bills (tens and twenties).

    Another gentleman, about my age, was sitting out in the front as a coworker and I were returning from the bank after making a deposit. After I told him (for the second time in two consecutive days) that he wasn't allowed to panhandle there he said and I'm quoting him, "Fine, I'll just go down to Church Street and make money for free while you work all day."

    Oh, the urge to beat him the heavy backpack full of change was so strong that day.

    2: IDiots. It's the best word I can come up with for this kind of customer, because they encompass a wide range of people that come into my store, time after time, after time to buy tobacco and alcohol without an identification. There are big signs taped to the counter people! And there's a big one right behind me for all to see. If you look under 27 I am legally required to see a non-expired Driver's Liscence, Or a Non-Driver Photo identification to sell you tobacco or alcohol! I don't care if you come here "everyday" or "all the time" to get your buzz, you're not the one who has to pay a fine I get nailed in a sting. And yes, no matter where you buy alcohol in the state of Vermont, if you're in the company of a teenager or a friend who is under the age of 21, I'm legally unable to sell it to you.

    3: "I'll Be Right Back". You know who I'm talking about. They bring an item to the counter and leave it there so they can get something else. Or you ring up an item and they say, "oh, I forgot something, one moment please," and leave to shop some more when there's a line of people behind them.

    Okay, this one varies. As is, I don't have the power to void a sale, so if I've begun a sale and the customer leaves the register I can't just void it and ring the next one up. I need to wait till he comes back, or get a supervisor to the front, both of which is time consuming to the customers in line, especially if there's only one Supervisor in the store at the time. And I can't leave the register when I'm the only one on the front end, unless it's to call for backup, but then I can still keep an eye on the register and the exit.

    Either way, it's gotta be simpler to just pay for your items and then go back into the store to get what you need. Or just come back into the store a little later. No one will judge you, I promise.

    So, there's my short list. It's not over by a longshot, but I don't want to overstay my welcome just yet.

  • #2
    The suck never ends at Customers Suck!

    Haha, alright that was moderately cheesy. I feel your pain with the second point especially, about idiots. When we find a way around the idiots, someone just builds a better idiot. We can't stop it.

    to !

    Comment


    • #3
      Quoth NateTheChops View Post
      2: IDiots. It's the best word I can come up with for this kind of customer, because they encompass a wide range of people that come into my store, time after time, after time to buy tobacco and alcohol without an identification. There are big signs taped to the counter people! And there's a big one right behind me for all to see. If you look under 27 I am legally required to see a non-expired Driver's Liscence, Or a Non-Driver Photo identification to sell you tobacco or alcohol!
      You are new here. Welcome. And for you I feel I must once again break this out.....

      THE ID SONG

      [to the tune of "If you're happy and you know it, clap your hands]

      "If you order alcohol, show ID.
      If you want me to serve you booze, let me see.
      If you want to get a drink
      Then folks you have to think
      That if you look that young you'll need your damn ID!

      If you're legal and you're thirsty, show some proof.
      If you left your home without it you're a goof.
      If you're legal and you know it
      and you want a drink, then show it.
      Cause the only way you're drinking is with proof!"




      My apologies to the people who have seen this one multiple times.....

      "The Customer Is Always Right...But The Bartender Decides Who Is
      Still A Customer."

      Comment


      • #4
        I think that should actually be played now and again in the bar to really drive that home.
        Deepak Chopra says, "Fear deprives people of choice. Fear shrinks the world into isolated, defensive enclaves. Fear spirals out of control. Fear makes everyday life seem clouded over with danger.

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        • #5
          Jester,

          You're a genius, when are you working on world peace?
          A PSA, if I may, as well as another.

          Comment


          • #6
            Quoth Jester View Post


            My apologies to the people who have seen this one multiple times.....

            No worries Jester we all enjoy the classics
            I used to be disgusted... Now I'm just amused

            Comment


            • #7
              Ah, yes. The drugstore chain whose name should really start with "Wrong" or some variation thereof. Ours changed over and has been having trouble keeping pharmacists...it's even been on the news up here and they nearly got their pharmacy license suspended over it. (Nate, you've probably seen this if you watch Channel 3 at all.)

              I don't know about that particular location, but elsewhere in our great state some of this particular chain's stores actually have state liquor outlets inside. Then again, even if it's not a liquor store, it can still sell beer and wine.
              "Well, ergo cogitum daltitum e pluribus shut your piehole." -Mike Rowe

              Comment


              • #8
                Since there are a couple of posters here who appear to work for Wrong Aid I've got a question for you. My boss and I have been trying to find this out but haven't gotten far with it. I work for one of your competitors and our store is about a mile down the road from a store that was recently converted to a "Wrong Aid." When the store converted our sales tanked a few weeks later and stayed their for a while (they're back to were they should be now, hopefully that gets the DM off our back). Did you guys run any deals when they changed the stores besides getting rid of the old companies brand products? Did you accept competitor's coupons or anything like that?

                BTW, Crappy Value Store has been having trouble getting pharmacists too. My store only has two full time pharmacists, and one of them is transferring to another store in a couple of weeks. Our pharmacists usually end up working a couple of 16 hour shifts a week.
                "Never argue with an idiot; they'll drag you down to their level and beat you with experience." - Anonymous

                "I thought I'd get your theories, mock them, then embrace my own. The usual." - Dr. House

                Comment


                • #9
                  Quoth chops View Post
                  Ah, yes. The drugstore chain whose name should really start with "Wrong" or some variation thereof. Ours changed over and has been having trouble keeping pharmacists...it's even been on the news up here and they nearly got their pharmacy license suspended over it. (Nate, you've probably seen this if you watch Channel 3 at all.)

                  I don't know about that particular location, but elsewhere in our great state some of this particular chain's stores actually have state liquor outlets inside. Then again, even if it's not a liquor store, it can still sell beer and wine.
                  Seen it? I'm living it every day.

                  Yeah, I read the article about what was happening in your store. The only pharmacy there too I heard. *shutters*

                  I'm surprised we haven't been hit some kind of lawsuit yet.

                  Comment


                  • #10
                    Quoth NateTheChops
                    Yeah, I read the article about what was happening in your store. The only pharmacy there too I heard. *shutters*
                    That's right...there's another one the next town over (very small; it's in the basement of a medical office building) but that doesn't do crap for the people who don't have the transportation to get there.

                    There are two things people say our town needs all the time: another drugstore, and another supermarket.
                    "Well, ergo cogitum daltitum e pluribus shut your piehole." -Mike Rowe

                    Comment


                    • #11
                      Quoth El Barto View Post
                      Did you guys run any deals when they changed the stores besides getting rid of the old companies brand products? Did you accept competitor's coupons or anything like that?

                      BTW, Crappy Value Store has been having trouble getting pharmacists too. My store only has two full time pharmacists, and one of them is transferring to another store in a couple of weeks. Our pharmacists usually end up working a couple of 16 hour shifts a week.
                      Well, if we did, our store didn't benefit much from it.

                      Because of the change over we've been suffering from a huged product shortage. Just about every other item a customer wants, we're out of, or we just didn't get it in the truck.

                      This has been the source of a lot of, whining and complaining, and threats to call the Attorney General.

                      The only people I can really back in the complaint's area is the people who need their persriptions. There have been weekends where we didn't have a single pharmacist or tech, so the pharmacy has been closed. And people can only get their perscription at another Wrong Aid if they've physically been to that location, apparently.

                      I know we've had a lot of buy, one, get one deals, but that's about it.

                      Comment


                      • #12
                        Ah, nice to see some people from the same chain that also know exactly what is going on inside. I'm working as well at a store that's still undergoing conversion, and while I hate it, I sort of love it at the same time.

                        We get tons of #'s 2s and 3s from the first post, but PA State Law doesn't allow us to sell Alchohol, so it's slightly better off as I only need to card people for Tobacco.

                        Complaints that I just have with the system:

                        -Everything needing a damn Manager Key - we've seriously just been thinking of putting one up front, as wrong as it seems, just for the sake so we can go and do full transaction voids, ring up multiples of an item at once(Why do we need a key for this I don't know)
                        - The border on the pages for the sale signs that needs to be ripped off at first...this is just more of an irk than an actual complaint, as there have been times where my job was to just sit there for 90 minutes ripping off the borders for the week's signs.
                        - The slowness of converting - It's been almost 6 months since converting, and their goal of saying everything converted by September is sort of right. Sure it looks like that on the outside, but on the inside, our registers are still the old ones, our name tags still say the old ones,and more.
                        - The fact that the register just sometimes sucks. And other random things...like Wrong Aid employee discounts requiring a special code to swipe through instead of working right, etc.
                        - The lazy guy who refuses to do nothing except work on the register - he seriously just sits there, half asleep, or walks around the front of the store doing nothing but swinging a roll of wrapping paper around. And of course, everyone hates him...except management.

                        Also, we haven't really had a problem with our Pharmacists, some of them work a lot , but they said they want to work that much and don't mind. We also haven't had problems with legal issues or maybe getting shut down, besides one guy that was arrested last week in our store.

                        Also...customers I despise:
                        "No, not even my manager will split your order:" Trys to buy the items that have rebates so you get the item essentially for free, but attempts to buy one of each item in separate purchases. My manager has told us not to let them do that, and bascially is always called to the register whenever they enter the store so he is availible to tell them that.

                        Your not open now?: Happened yesterday as I was working on Thanksgiving. We closed at 3pm, and one of the local competitors was open until 5 pm. Someone called at 250 pm and complained when we told him we were closing at 10 minutes, saying stuff like "WELL ILL TAKE MY BUISNESS ELSE WHERE BECAUSE YOU OBVIOUSLY ARE TOO IGNORANT TO KEEP YOUR DAMN STORE OPEN". After talking to him for a bit, my manager, who was counting out the second register, talked to him and said he even gave him the number to the aforementioned competitor, because the guy said he would rather shop there than at WA.

                        I have more, but I actually have to leave...to work.

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                        • #13
                          Our conversion is in Feb and I'm dreading it.

                          I'm thinking everything will be done around the year 2019!

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